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Compare OTRS vs CozTel

What is better OTRS or CozTel? Getting the right Customer Support Software product is as easy as assessing the strong and weak functions and terms offered by OTRS and CozTel. Here you can also match their total scores: 8.4 for OTRS vs. 8.0 for CozTel. Or you can check their general user satisfaction rating, 99% for OTRS vs. 100% for CozTel.

We suggest that you spend some time to analyze their unique features and determine which one is the better option for your organization. What’s more keep in mind to take into account your company’s or industry’s unique case, such as, a multilingual software for a global team or a mobile app to help you work on the go.

Our experts made sure to prepare reviews of all popular IT Service Management Software products available out there, but among them these three caught our special attention: Samanage, Zendesk, Freshservice.

OTRS

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automation and processes
  • Channels
  • Ticket management
  • Security & permissions
  • Time management

Pricing Info

OTRS offers a simple enterprise pricing structure tiered in these four plans:

Silver – by quote

  • 10 concurrent agents
  • 50GB data storage
  • 3 feature add-ons
  • 8 hours of recovery time
  • Certified data centers

Gold – by quote

  • 50 concurrent agents
  • 40GB storage
  • 7 feature add-ons
  • 6 hours of recovery time
  • Certified data centers

Titanium – by quote

  • 100 concurrent agents
  • 100GB storage
  • 10 feature add-ons
  • 4 hours of recovery time

Platinum – by quote

  • 200 concurrent agents
  • Certified data centers
  • 2 hours of recovery time
  • Unlimited feature add-ons

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Mitel, Sony, Acer

Integrations

OTRS integrates with the following applications:

  • Nagios
  • JIRA
  • Redmine
  • SysAid

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.

Company Email

sales@otrs.com

Contact No.

Company's Address

OTRS,
Oberursel
Germany

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Avatar Dialer
  • Recording Portal
  • Internal Chat
  • TPS/DNC Filtering
  • Web Phone
  • Voice Broadcasting
  • PCI Compliance
  • Predictive Dialer
  • Power Dialer
  • Progressing Dialer
  • Integrations
  • Auto Call Distribution
  • Interactive Voice Response (IVR)
  • Display Local Caller ID

Pricing Info

Contact Coztel for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

CozTel integrates with the following business systems and applications:

  • Insightly
  • Zoho
  • Zendesk
  • Salesforce
  • Vtiger
  • Pipedrive

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Coztel is Cloud-based Call Center Software that provides complete call center solution to inbound, Outbound and Blended call centers.

Company Email

contact@coztel.com

Contact No.

Company's Address

83 Ducie St.
M1 2JQ Manchester
United Kingdom

LiveAgent

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Ticket Management

  • Universal Inbox
  • Ticketing
  • Hybrid Ticket Stream
  • Automated Ticket Distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business Hours
  • Contact Groups
  • Contacts
  • Agents
  • Companies
  • Contact Fields
  • Ticket Fields
  • SPAM Filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer Insights (CRM)
  • Canned Messages (Macros)
  • Predefined Answers
  • Attachments
  • Email Notifications
  • Agent Collision Detection
  • Agent Ranking
  • Contact Forms
  • Contact Form Gallery

Live Chat

  • Real-Time Chat
  • Proactive Chat Invitations
  • Chat Button Gallery
  • Chat Invitation Gallery
  • Chats Overview
  • Chat History
  • Online Visitors
  • Chat Distribution
  • Real-Time Typing View

Social

  • Twitter
  • Facebook

Reporting

  • Analytics Overview
  • Performance Report
  • Agent Ranking Overview
  • Department Report
  • Tag Reports
  • SLA Compliance Report
  • SLA Log Report
  • Agent Availability
  • Agent Report
  • Channel Report

Support Portal

  • Customer Portal
  • Knowledge Base
  • Forum
  • Feedback and Suggestions

Gamification

  • Gamification
  • Rewards and Badges
  • Levels
  • Benchmarks and Leaderboards

Multilingual

  • 39 Translations Available
  • Language Adaptable Widgets

Pricing Info

LiveAgent offers flexible and affordable SaaS plans that are priced per month and per agent. These are bundled depending on your budget as well as the kinds of features you need for your customer support efforts. The subscription rates are already inclusive of all updates and maintenance services so you don’t have to worry about hiring external tech staff. In addition, all plans also come with 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before investing in the product. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

Ticket Plan: $9/agent/month

  • E-mail Ticketing
  • Custom Domain
  • Contact Forms
  • Help Desk Automation
  • SLA
  • API
  • Forum Creation
  • Knowledge Base
  • Native Mobile Apps (iOS and Android)

Ticket + Chat: $29/agent/month

  • Inclusive of All Ticket Plan Features
  • Live Chat
  • Visitor Tracking
  • Chat Invites
  • Feedback Management
  • Multiple Brand Support
  • Chat Reporting

All-Inclusive: $39/agent/month

  • Inclusive of All Features from Previous Plans
  • Cloud Call Center
  • Time Tracking Options
  • Audit Log Tool
  • Advanced Reporting
  • Gamification Solutions
  • Advanced Social Media Channels

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SolidTrust Pay, X-Cart, and Random Solutions

Integrations

LiveAgent can integrate with various business systems and applications such as:

  • AWeber
  • Adobe Business Catalyst
  • 3dcart
  • MailChimp
  • GetResponse
  • 2Checkout
  • MagentoGo
  • Braintree
  • Opencart
  • PrestaShop
  • Bigcommerce
  • Shopify
  • CS-Cart
  • Shopify
  • Actinic
  • Fortune 3
  • Volusion
  • X-Cart
  • CoreCommerce
  • Wordpress
  • Joomla
  • SquareSpace
  • Express Engine
  • Drupal
  • Weebly
  • Wix
  • Web.com
  • Facebook
  • GoDaddy
  • Highrise
  • Nicereply
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive customer support platform with live chat functionalities for websites and robust help desk features.

Company Email

support@ladesk.com

Contact No.

Company's Address

3616 Kirkwood Highway
Suite A #1130
Wilmington DE 19808
USA

Product Comparisons

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Comparision

Popular Alternatives

Product Name
Score

The services analyzed on this page are only a small part of our complete Customer Support Software category and you should keep in mind that there could be better alternatives out there. If you want to guarantee you make the optimal decision for your company we definitely suggest that you analyze more products first. It may also be a good idea to check out our top 10 Customer Support Software ranking to see which products are currently the highest-ranking ones and dominate the market.

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