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Compare ZupportDesk vs. Orchard Collaboration

Comparing products to get the best Customer Support Software doesn't have to be difficult. On our review platform, we enable you to match Orchard Collaboration and Zupportdesk and quickly see their differences. We allow you to examine their functions, supported devices, customer support, prices, terms, plus more. You can also compare their overall score (7.3 for Orchard Collaboration vs. 8.0 for Zupportdesk) and overall customer satisfaction level (97% for Orchard Collaboration vs. 100% for Zupportdesk). Devote time to review your leading alternatives and see which one is right for your company. Likewise, you must assess the software vendor’s background; are they reliable and will they still be operating a few years from now? People who are pressed for time or would like to get a Customer Support Software recommendation from our team might want to try out these top choices for this year: Samanage, Zendesk, Freshdesk.
Compare

ZupportDesk

VS

Orchard Collaboration

VS

ZupportDesk screenshot Orchard Collaboration screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

97% ?

Pricing

Pricing

$8

Free

Pricing Type

Pricing Type

Free | Monthly payment Free
Full Review

Full Review

Product Info

Product Info

ZupportDesk is a powerful cloud-based help desk solution that helps your business provide better customer support.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Easy Links
Prominent Customers

Prominent Customers

Languages

Languages

English English
Supported Integrations

Supported Integrations

ZupportDesk integrates with the following business systems and applications:

  • Facebook
  • Facebook Messenger
  • Twitter
  • WordPress
  • Shopify
  • Google Analytics

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

Contact Email

Contact Email

info@zupportdesk.com info@orchardcollaboration.com
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Phone No.

Phone No.

+1-888-415-0963
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Pricing Details

Pricing Details

Learn more about ZupportDesk pricing Learn more about Orchard Collaboration pricing
Features

Features

ZupportDesk FEATURES

  • Live Chat
  • Ticket Support
  • Knowledge Base
  • Contact Management
  • Customizable Chat Window
  • Real-Time Dashboard
  • Social Media Integrations
  • Proactive Visitor Engagement
  • Support Ticket Filters
  • Ticket Assignment and Tracking
  • Quick Search

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
Available Support

Available Support

Phone Live Support
Ticket Training
Training
Vendor's Address

Vendor's Address

Zupportdesk
Torshamnsgatan 28 A,
164 40 Kista,
Sweden
Pricing Plans

Pricing Plans

ZupportDesk offers three SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Live Chat Packages:

Small Team – Free

  • 3 Users Max
  • 1 Widget
  • 30 Chats Per Month
  • 30 Day Chat History
  • Basic Widget Customization

Business – $10/month or $8/month (Annual Billing)

  • Unlimited Widgets
  • Unlimited Chats
  • Unlimited Chat History
  • Advanced Chat Customization
  • Widget Rebranding
  • Proactive Chat
  • Real-Time Dashboard
  • Triggers
  • Departments
  • Roles & Permissions
  • Analytical Reports
  • Unlimited Contacts
  • Rich Content Articles
  • Customizable Header & Footer

Support Tickets Packages:

Small Team – Free

  • 3 Users Max
  • 30 Tickets Per Month
  • 1 Inbox
  • 1 Workflow

Business – $15/month or $12/month (Annual Billing)

  • Unlimited Tickets
  • Unlimited Inboxes
  • Unlimited Workflows
  • Service Level Agreements (SLAs)
  • Facebook Integration
  • Real-Time Dashboard
  • Feedback Widget
  • Departments
  • Outbound Emails
  • Roles & Permissions
  • Analytical Reports
  • Unlimited Contacts
  • Rich Content Articles
  • Customizable Header & Footer

Orchard Collaboration is a system available completely for free.

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you are still having doubts about which app will perform best in your case it may be a sound idea to examine each service’s social metrics. Such metrics are usually an indicator of how popular each software is and how extensive is its online presence. For instance Orchard Collaboration Twitter profile has currently 0 followers. At the same time Zupportdesk Twitter is followed by 50 users.