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Compare Zoho Desk vs. Orchard Collaboration

When scouting for the right Customer Support Software for your organization our recommendation is that you review the characteristics, rates, and other crucial information about the product and vendor. Here, you are able to see the similarities and differences between Orchard Collaboration (overall score at 7.3 and user satisfaction at 97%) and Zoho Desk (overall score at 8.8 and user satisfaction at 100%). You may also check their particulars elements, such as services, plans, pricing, conditions, etc. Moreover, read the terms carefully for information on extra charges, including, installation, separate helpdesk support, upgrade fees, storage fees, and other similar charges. We are aware that not all people have the time to test dozens of different solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the CRM Software category are: HubSpot CRM, Freshdesk, Freshsales.
Product

Zoho Desk

VS

Orchard Collaboration

VS

Zoho Desk screenshot Orchard Collaboration screenshot
Pricing Page

Score

Our Score

9.0 ?

Our Score

7.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

97% ?

Cost

Cost

Free

Free

Pricing Type

Pricing Type

Free | Monthly payment Free
Detailed Review

Detailed Review

General Description

General Description

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Quick Links
Available Integrations

Available Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

Available Support

Available Support

Phone
Ticket Training
Training
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Email Address

Email Address

sales@zohocorp.com info@orchardcollaboration.com
Available Plans

Available Plans

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

Orchard Collaboration is a system available completely for free.

Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Contact Address

Contact Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Pricing Page

Pricing Page

Learn more about Zoho Desk pricing Learn more about Orchard Collaboration pricing
Features

Features

Zoho Desk FEATURES

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
Contact Phone

Contact Phone

+1-877-834-4428
Popular Clients

Popular Clients

CoffeeRocket, WesTel International, Hibner
Languages Supported

Languages Supported

English English
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You should keep in mind that while both Orchard Collaboration and Zoho Desk may have an outstanding set of features each solution could be created for a different company size. If you are studying different apps you should pay attention to a company type they are catering to. Specific functionalities could scale up effectively for huge enterprises but if you have a small or mid-sized company it’s often more sensible to stay away from paying for complex features that you may never have a chance to use.