|Free | Monthly payment||Free|
Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Zoho Desk integrates with the following business systems and applications:
Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.
Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
You can easily start Zoho Suport free trial here.
Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable
All Professional features plus:
Orchard Collaboration is a system available completely for free.
|Small Business | Large Enterprises | Medium Business||Small Business | Medium Business|
| Zoho Corporation|
4141 Hacienda Drive
Pleasanton, CA 94588
|Learn more about Zoho Desk pricing||Learn more about Orchard Collaboration pricing|
|CoffeeRocket, WesTel International, Hibner|
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You should keep in mind that while both Orchard Collaboration and Zoho Desk may have an outstanding set of features each solution could be created for a different company size. If you are studying different apps you should pay attention to a company type they are catering to. Specific functionalities could scale up effectively for huge enterprises but if you have a small or mid-sized company it’s often more sensible to stay away from paying for complex features that you may never have a chance to use.