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Compare Spiceworks vs. Orchard Collaboration

There are lots of Customer Support Software products available for businesses today. The ideal way to find out which service fits your needs best is to examine them side by side. As an example, here you can compare Orchard Collaboration and Spiceworks for their overall score (7.3 vs. 8.3, respectively) or their user satisfaction rating (97% vs. 99%, respectively). You can also review their features and pricing conditions as well as other valuable details below. When matching products make sure you analyze their corresponding capabilities and mark their disparities to get a clearer picture of both deals. Similarly, keep in mind to check non-core features including security, backup, ease-of-use, and customer service. We are aware that not all people have enough time to test a large number of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Salesforce Essentials, Freshdesk.
Product

Spiceworks

VS

Orchard Collaboration

VS

Spiceworks screenshot Orchard Collaboration screenshot
Pricing Page

Score

Our Score

8.3 ?

Our Score

7.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

97% ?

Cost

Cost

free

Free

Pricing Type

Pricing Type

Free Free
Complete Review

Complete Review

General Info

General Info

Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Quick Links
Pricing Info

Pricing Info

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

Orchard Collaboration is a system available completely for free.

Company's Address

Company's Address

3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
Integrations

Integrations

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

Available Languages

Available Languages

English English
Pricing Page

Pricing Page

Learn more about Spiceworks pricing Learn more about Orchard Collaboration pricing
Available Support

Available Support

Phone
Ticket Training
Training
Features

Features

Spiceworks FEATURES

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
Company Email

Company Email

support@spiceworks.com info@orchardcollaboration.com
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Customer Types

Customer Types

Small Business | Medium Business Small Business | Medium Business
Phone Number

Phone Number

512.346.7743
Prominent Clients

Prominent Clients

Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be enough to simply compare Orchard Collaboration and Spiceworks against one another. Although specific functionalities, cost and user reviews are all crucial and should be taken into account when making a final choice, you should also check out the recognition and awards merited by each solution. In many cases a less known product may turn out to be an excellent choice that was distinguished with SaaS awards such as our Experts’ Choice Award which proves that despite lesser market popularity it’s a worthy contender to the apps that rule the market.