Compare ProProfs Knowledge Base vs. Orchard Collaboration

If you’re getting a hard time picking the right Customer Support Software product for your needs, we suggest that you compare the available software and discover which solution offers more benefits. For instance, here you can compare Orchard Collaboration (overall score: 7.3; user rating: 97%) vs. ProProfs Knowledge Base (overall score: 8.5; user rating: 100%) for their overall performance. It's also possible to see which one provides more features that you need or which has more suitable pricing plans for your current budget. Having a clear table to compare their features will significantly increase the odds of obtaining the best product for your company. Look closely at other areas of the software like if it’s easy to use, flexibility, scalability, and pricing terms. We did our best to prepare reviews of all popular Customer Support Software services that you can find on the market, but among them these three deserved our special attention: Freshdesk, Zendesk, Samanage.
Software

ProProfs Knowledge Base

VS

Orchard Collaboration

VS

ProProfs Knowledge Base screenshot Orchard Collaboration screenshot
Pricing Details

Total Score

Our Score

8.5 ?

Our Score

7.3 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

97% ?

Pricing

Pricing

$9

Free

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Free
Full Review

Full Review

General Description

General Description

ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution to manage and distribute employee and organizational knowledge.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Useful Links
Available Support

Available Support

Phone Live Support
Ticket Training
Training
Integrations

Integrations

ProProfs Knowledge Base supports integration with the following business systems and applications:

  • Zendesk
  • Desk.com
  • Freshdesk
  • Google Analytics
  • Google Fonts
  • Google Translate
  • LiveChat
  • Olark
  • SnapEngage
  • Wufoo
  • Tidio Chat

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

Vendor's Address

Vendor's Address

6800 Altamor Drive,
Los Angeles, CA 90045, USA
Pricing Info

Pricing Info

ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.

Business

  • Unlimited Authors, Sites & Users
  • Integrations
  • Single Sign-On
  • Email and Phone Support
  • 20 Pages – Free
  • 40 Pages – $9/month (monthly) or $18/month (annually)
  • 100 Pages – $40/month (monthly) or $36/month (annually)
  • 200 Pages – $80/month (monthly) or $73/month (annually)
  • 500 Pages – $150/month (monthly) or $137/month (annually)
  • 1,000 Pages – $300/month (monthly) or $274/month (annually)
  • 2,000 Pages – $500/month (monthly) or $458/month (annually)
  • 5,000 Pages – $700/month (monthly) or $641/month (annually)
  • 10,000 Pages – $1,000/month (monthly) or $916/month (annually)

Enterprise

  • All Business Plan Features
  • White Label
  • Merge Tags
  • Workflow Approvals
  • Tooltips, Lightboxes & Pop-ups
  • Enterprise Security
  • Vault
  • Premium Support
  • 20 Pages – $10/month (monthly) or $9/month (annually)
  • 40 Pages – $20/month (monthly) or $18/month (annually)
  • 100 Pages – $50/month (monthly) or $45/month (annually)
  • 200 Pages – $100/month (monthly) or $91/month (annually)
  • 500 Pages – $170/month (monthly) or $155/month (annually)
  • 1,000 Pages – $350/month (monthly) or $320/month (annually)
  • 2,000 Pages – $600/month (monthly) or $549/month (annually)
  • 5,000 Pages – $900/month (monthly) or $824/month (annually)
  • 10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)

Orchard Collaboration is a system available completely for free.

Available Languages

Available Languages

English English
Email Address

Email Address

support@proprofs.com info@orchardcollaboration.com
Prominent Clients

Prominent Clients

Sony, Dell, Cisco, Harvard University, Yale University
Pricing Details

Pricing Details

Learn more about ProProfs Knowledge Base pricing Learn more about Orchard Collaboration pricing
Devices Supported

Devices Supported

Windows
Linux
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Web-based
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Phone Number

Phone Number

(855) 776-7763
List of Features

List of Features

ProProfs Knowledge Base FEATURES

  • Create online FAQs & more
  • Upload articles, videos & more
  • Brand with your logo and colors
  • Publish site as a PDF
  • Nothing to install or maintain
  • View on all devices & browsers
  • Authenticate users with SSO
  • Highly searchable FAQ
  • Restrict access & user roles
  • Create private knowledgebases
  • Integrate with Google Analytics
  • Gather feedback from users

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
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QUICK LINKS

QUICK LINKS

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It may not always be enough to simply compare Orchard Collaboration and ProProfs Knowledge Base against each other. Even though useful tools, pricing and customer reviews are all crucial and should be considered when making a final choice, you should also check out the recognition and awards merited by every app. Very often a less popular solution may turn out to be a good choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which reveals that in spite of smaller market popularity it’s a worthy rival to the services that dominate the market.