Compare ProProfs Knowledge Base vs. Orchard Collaboration

We are here to streamline the whole process of assessing Customer Support Software products for you. For instance, on this page you can examine the overall performance of Orchard Collaboration (7.3) and contrast it with the overall performance of ProProfs Knowledge Base (8.5). You may also match their overall user satisfaction rating: Orchard Collaboration (97%) vs. ProProfs Knowledge Base (100%). Likewise, you can read their functions in detail to check which product can better tackle your company’s needs. In general, any business solution should allow you to immediately see the big picture, all the while giving you easy access to the details. At the moment, the leading services in our Customer Support Software category are: LiveAgent, Samanage, Freshdesk.

ProProfs Knowledge Base


Orchard Collaboration


ProProfs Knowledge Base screenshot Orchard Collaboration screenshot
Pricing Details


Our Score

8.5 ?

Our Score

7.3 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

97% ?





Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Free
Full Review

Full Review

General Info

General Info

ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution to manage and distribute employee and organizational knowledge.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Useful Links
Languages Supported

Languages Supported

USA, UK, Canada, China, Germany, India, Japan International
Supported Integrations

Supported Integrations

ProProfs Knowledge Base supports integration with the following business systems and applications:

  • Zendesk
  • Freshdesk
  • Google Analytics
  • Google Fonts
  • Google Translate
  • LiveChat
  • Olark
  • SnapEngage
  • Wufoo
  • Tidio Chat

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.


Pricing Details

Pricing Details

Learn more about ProProfs Knowledge Base pricing Learn more about Orchard Collaboration pricing
Devices Supported

Devices Supported

Windows Mobile
Popular Clients

Popular Clients

Sony, Dell, Cisco, Harvard University, Yale University
Vendor Email

Vendor Email
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Available Support

Available Support

Phone Live Support
Ticket Training


ProProfs Knowledge Base FEATURES

  • Create online FAQs & more
  • Upload articles, videos & more
  • Brand with your logo and colors
  • Publish site as a PDF
  • Nothing to install or maintain
  • View on all devices & browsers
  • Authenticate users with SSO
  • Highly searchable FAQ
  • Restrict access & user roles
  • Create private knowledgebases
  • Integrate with Google Analytics
  • Gather feedback from users

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
Vendor's Address

Vendor's Address

6800 Altamor Drive,
Los Angeles, CA 90045, USA
Cost Details

Cost Details

ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.


  • Unlimited Authors, Sites & Users
  • Integrations
  • Single Sign-On
  • Email and Phone Support
  • 20 Pages – Free
  • 40 Pages – $9/month (monthly) or $18/month (annually)
  • 100 Pages – $40/month (monthly) or $36/month (annually)
  • 200 Pages – $80/month (monthly) or $73/month (annually)
  • 500 Pages – $150/month (monthly) or $137/month (annually)
  • 1,000 Pages – $300/month (monthly) or $274/month (annually)
  • 2,000 Pages – $500/month (monthly) or $458/month (annually)
  • 5,000 Pages – $700/month (monthly) or $641/month (annually)
  • 10,000 Pages – $1,000/month (monthly) or $916/month (annually)


  • All Business Plan Features
  • White Label
  • Merge Tags
  • Workflow Approvals
  • Tooltips, Lightboxes & Pop-ups
  • Enterprise Security
  • Vault
  • Premium Support
  • 20 Pages – $10/month (monthly) or $9/month (annually)
  • 40 Pages – $20/month (monthly) or $18/month (annually)
  • 100 Pages – $50/month (monthly) or $45/month (annually)
  • 200 Pages – $100/month (monthly) or $91/month (annually)
  • 500 Pages – $170/month (monthly) or $155/month (annually)
  • 1,000 Pages – $350/month (monthly) or $320/month (annually)
  • 2,000 Pages – $600/month (monthly) or $549/month (annually)
  • 5,000 Pages – $900/month (monthly) or $824/month (annually)
  • 10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)

Orchard Collaboration is a system available completely for free.

Phone No.

Phone No.

(855) 776-7763
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The products examined on this page are merely a small part of our entire Customer Support Software category and you should remember that there may be more desirable services available. If you want to guarantee you make the best possible choice for your company we strongly suggest that you compare more products first. You can also consider to consult our top 10 Customer Support Software list to see which software are in the current year the highest-ranking ones and leaders in the market.