MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare PhoneBurner vs. Orchard Collaboration

It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Orchard Collaboration earned 7.3 points, while PhoneBurner gained 8.3 points. At the same time, for user satisfaction, Orchard Collaboration scored 97%, while PhoneBurner scored 100%. Information regarding their functions, tools, supported platforms, customer support, and more are available below to give you a more accurate comparison. Remember to purchase only the tools your business requires so you don’t waste cash for functions that are unnecessary. Those of you who are pressed for time or need a Customer Support Software suggestion from our experts might want to examine these top choices for the current year: Zendesk, Freshdesk, Samanage.
Comparison

PhoneBurner

VS

Orchard Collaboration

VS

PhoneBurner screenshot Orchard Collaboration screenshot
Pricing Details

Our Score

Our Score

8.3 ?

Our Score

7.3 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

97% ?

Price

Price

$67.50

Free

Price Scheme

Price Scheme

Monthly payment Free
Full Review

Full Review

General Info

General Info

PhoneBurner is a power dialer and sales acceleration solution that greatly increases productivity over the phone without additional software.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Useful Links
Features

Features

PhoneBurner FEATURES

  • Auto-dialer dials your leads for you one after another
  • Call tracking, reporting, and analytics
  • For outbound call centers
  • Included CRM + Salesforce integration and API
  • Instantly send personalized emails
  • Real-time alerts of email opens, attachment views and more
  • View call and session statistics
  • Voice Mail instantly leaves a pre-recorded voice mail

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
Company Email

Company Email

support@phoneburner.com info@orchardcollaboration.com
Available Plans

Available Plans

PhoneBurner offers two hour-based enterprise pricing plans, and a number of volume pricing discounts. Give the details a look, and select the best option for your company:

7.5 Hours – $67.50/month

  • 450 rollover minutes
  • Instantly drop voicemails
  • Instantly send emails
  • Built in CRM (+Salesforce integration)
  • Advanced search, sort, and tags
  • Custom dispositions
  • Dial-session Google search
  • Personal “do-no-call” list
  • Local ID (optional extra)
  • Phone support

Unlimited Hours – $149/month

  • All you can dial
  • Instantly drop voicemails
  • Instantly send emails
  • Built in CRM (+Salesforce integration)
  • Advanced search, sort, and tags
  • Custom dispositions
  • Dial-session Google search
  • Personal “do-no-call” list
  • Local ID (optional extra)
  • Use your own email server
  • Call recording
  • SmartSender trackable attachments
  • SmartSender with retargeting
  • Phone support

With PhoneBurner volume pricing you get discounts on 3 accounts or more. Unlimited usage per seat.

  • 3 Seats – $371.01/month (17% discount)
  • 5 Seats – $558.75/month (25% discount)
  • 10 Seats – $1043/month (30% discount)
  • 20 Seats- $1788/month (40% discount)
  • 50 Seats – $3725/month (50% discount)

Orchard Collaboration is a system available completely for free.

Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about PhoneBurner pricing Learn more about Orchard Collaboration pricing
Languages

Languages

English English
Types of Clients

Types of Clients

Small Business | Medium Business | Freelancers Small Business | Medium Business
Company's Address

Company's Address

PhoneBurner, Inc
999 Corporate Drive, Suite #255
Ladera Ranch, CA 92694
USA
Prominent Customers

Prominent Customers

Empower Network, Coldwell Banker, Farmers Insurance, Remax
Customer Support

Customer Support

Phone Live Support
Training
Available Integrations

Available Integrations

PhoneBurner is an open API system, which means you can connect it to literally any third-party system or application. At the moment, the company offers a streamlined integration with Salesforce Sales Cloud.

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

Phone Number

Phone Number

+1-888-369-9131
Software Comparison

Software Comparison

Compare with GoToAssist
Compare with UseResponse
Compare with PhoneWagon
Compare with Serena Service Manager
Compare with Cugic Live Chat
Compare with Vocalcom Cloud Contact Center
Compare with WSDesk
Compare with SurveyExpression
Compare with Surveyi2i
Compare with ManageEngine ServiceDesk
Compare with LeanKit
Compare with HelpCrunch
Compare with KnowledgeOwl
Compare with HyperSwiss
Compare with Minsh Apps
Compare with Helpshift
Compare with Mentimeter
Compare with Dimelo Digital
Compare with ViduPM
Compare with blueKiwi
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

In case you continue having doubts about which product will be best for your business it may be a sensible idea to check out each service’s social metrics. Such metrics are quite often a way to see how popular each app is and how wide is its online presence. For instance Orchard Collaboration Twitter profile has currently 0 followers. At the same time PhoneBurner Twitter is followed by 20158 users.