Compare Orchard Collaboration vs. Nicereply

Comparing products to find the best Customer Support Software does not always have to be tough. On our review platform, it is possible to match Orchard Collaboration and Nicereply and quickly evaluate their varying features. We allow you to examine their capabilities, supported devices, level of support, costs, terms, plus more. You can even assess their overall score (7.3 for Orchard Collaboration vs. 8.5 for Nicereply) and overall customer satisfaction level (97% for Orchard Collaboration vs. 88% for Nicereply). Devote time to examine your top options and find out which one is best for your company. Similarly, you have to assess the software vendor’s background; can they be relied upon and will they still be on the market a few years from now? People who want to save some time or could use a Collaboration Software advice from our team may want to investigate these top choices for the current year: Asana, Wrike, dapulse.
Compare

Orchard Collaboration

VS

Nicereply

VS

Orchard Collaboration screenshot Nicereply screenshot
Pricing Details

Score

Our Score

7.3 ?

Our Score

8.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

88% ?

Cost

Cost

Free

$49

Price Scheme

Price Scheme

Free Monthly payment
Complete Review

Complete Review

Product Info

Product Info

Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Easy Links
Company Email

Company Email

info@orchardcollaboration.com contact@nicereply.com
Pricing Info

Pricing Info

Orchard Collaboration is a system available completely for free.

Nicereply offers three plans and a 30-day free trial on all accounts:

Mini

  • $49/month
  • 100 ratings received

Start

  • $99/month
  • 250 ratings received

Grow

  • $199/month
  • 1000 ratings received

Business

  • $299/month
  • 2500 ratings received
Languages

Languages

English English
Pricing Details

Pricing Details

Learn more about Orchard Collaboration pricing Learn more about Nicereply pricing
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
List of Features

List of Features

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management

Nicereply FEATURES

  • Customers can rate and comment on emails from you
  • Detailed API
  • Detailed statistics on ratings
  • Integration with help-desk systems
  • Redirecting to arbitrary website after rating
  • Simple customization of rating page
Supported Integrations

Supported Integrations

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:

  • A unique ticket ID in ticket URL
  • It has unique identifiers for agents, e.g. jack-daniels or 348592
  • It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.

Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.

Nicereply also works with email clients like Gmail and Outlook.

Phone No.

Phone No.

Types of Support

Types of Support

Training
Phone
Ticket Training
Company's Address

Company's Address

Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
Popular Clients

Popular Clients

Thomson Reuters, Asana, Optimizely, Xamarin
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, facts and statistics that we shared in this table were collated from official company sites, promotional resources available online, real-life experience from real clients as well as our individual hands-on use of each product by an expert. We pay a lot of attention to thoroughly analyze each app, so we not only study it ourselves, but we also compare our findings with views of other people from the B2B community.