Compare Orchard Collaboration vs. NABD System

A good way to find the right Customer Support Software product for your business is to compare the solutions against each other. Here you can compare Orchard Collaboration and NABD System and see their functions compared contrastively to help you pick which one is the superior product. Furthermore, you can review their overall ratings, including: overall score (Orchard Collaboration: 7.3 vs. NABD System: 7.2) and user satisfaction (Orchard Collaboration: 97% vs. NABD System: 99%). Browse through their varying features and similarities and find out which one outperforms the other. Likewise, imagine your company tomorrow; will your company outgrow the app in the next couple of years? In the event you have to quickly find the more reliable Collaboration Software according to our review team we recommend you check out one of these services: Asana, dapulse, Wrike.

Orchard Collaboration


NABD System


Orchard Collaboration screenshot NABD System screenshot
Pricing Details


Our Score

7.3 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

99% ?





Pricing Type

Pricing Type

Free Monthly payment
Full Review

Full Review

Product Info

Product Info

Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
A suite of customer service solutions that can be configured to deliver optimum customer support via multiple channels.
Useful Links
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Details

Pricing Details

Learn more about Orchard Collaboration pricing Learn more about NABD System pricing


Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.


NABD System features an extensive RESfil APIs for seamless integrations with the leading business systems and applications.

Pricing Plans

Pricing Plans

Orchard Collaboration is a system available completely for free.

NABD System provides a fully packed free edition and two paid plans.

Free Edition

  • Self Service Help Center
  • Capture Cases from email – 1 inbox
  • Capture Cases from Facebook – 1 page
  • Capture Cases from Twitter – 1 account
  • Live Chat – 3 agents
  • 1StopDesk channel
  • Dynamic Routing Rules and automatic case assignment
  • Load Balancing across Agents/Users
  • Knowledge Base ( Public + Internal )
  • Basic SLA
  • Automatic Escalation notifications for SLA violation
  • Full life-cycle Case Management
  • Extended case management to front office and back office users
  • Extended case management to external entities
  • Basic Ticketing workflow
  • ISO Standard workflow
  • Case Assessment
  • Case Investigation
  • Root Cause Analysis
  • Corrective Action
  • Preventive Action
  • Customer Satisfaction & Feedback
  • Business hours and work schedule
  • Case Escalation
  • Automatic email notification
  • Convert Cases to KB articles
  • Add Public and private notes to cases
  • Export cases
  • Tasks multi-assignments
  • Next Best Action for Agents
  • Workflow Automation Rules
  • Multi-Language Support
  • Link Cases
  • MS Word correspondence template
  • email correspondence template
  • Facebook correspondence template
  • Twitter correspondence template
  • Manual and Automated correspondences
  • Corporate and Personal Customer Support
  • Preferred language interface
  • Social Media login ( FB – TW – g+)
  • Knowledge Base search
  • Provide Auto suggested solutions for customers
  • Customer dashboard
  • Custom case data scope for corporate customer users
  • Basic Reports
  • SSL encryption
  • Role Based Authorization
  • User Data Scope Management
  • User Access Rights management
  • Audit Log
  • Customer/Contact Profiling
  • User Profile Definition
  • User Group Definition
  • Multi Department Management
  • Product/Service Catalog
  • Product/Service Group definition
  • Hide contact information based on privacy settings
  • Maximum number of Agents – 3
  • User Dashboard
  • Executive Dashboard
  • Agent Calendar
  • Agent work queue
  • Reminder
  • To-do List
  • Follow up
  • Alerts
  • Agents Localization Support
  • user defined case views
  • Pre-defined responses
  • Quickly respond or add case notes from pre-defined templates to common service requests
  • Internal Live Chat
  • Mobile Optimized interface
  • Rebranding
  • Storage Quota – 5GB
  • Guided On-boarding Process
  • Self-service Full knowledge base
  • Email Support

Professional – $30/user/month

  • All Free features, plus:
  • Capture Cases from email – 3 inbox
  • Capture Cases from Facebook – 3 page
  • Capture Cases from Twitter – 3 account
  • Live Chat – Unlimited agents
  • Native mobile apps
  • Sentiment Analysis
  • 5 Customized Reports & Analytics
  • Case Customization
  • 8×5 Chat Support
  • 8×5 Phone Support

Enterprise $60/user/month

  • All Professional features, plus:
  • Capture Cases from email – Unlimited
  • Capture Cases from Facebook – Unlimited
  • Capture Cases from Twitter – Unlimited
  • Live Chat – Unlimited agents
  • Business Process Management(BPM) customization
  • Work Order Management
  • Whitelist
  • Tracking Website Online Visitors
  • 20 Customized Reports & Analytics
  • Active Directory integration
  • Integration and Connectors
  • 20 GB Storage Quota
  • 24×7 Chat Support
  • 24×7 Phone Support
Contact Address

Contact Address

8 Sayadla Buildings, Smouha, No. 605, Alexandria, Egypt
List of Features

List of Features

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management


  • Unified Dashboard
  • Case Management tools
  • 24/7 Service center
  • Productivity tools
  • Collaboration tools
  • Advanced Analytics and Insights
  • Mobility
  • Integrated Live Chat
  • Integration
Phone Number

Phone Number

+(1) 206 279 4930
Devices Supported

Devices Supported

Email Address

Email Address
Support Types

Support Types

Phone Live Support
Ticket Training
Languages Supported

Languages Supported

English English
Popular Clients

Popular Clients

Alex Bureau, Power Jet, TRANS MISR
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Popular Alternatives

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You should pay attention to the fact that while both Orchard Collaboration and NABD System may provide an outstanding set of features every solution might be aimed at a different company size. If you are comparing features you should focus on a business type they are aimed at. Certain functionalities may scale up efficiently for huge enterprises but if you have a small or mid-sized company it’s usually better to stay away from paying for customized functionalities that you may never actually use.