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Compare Orchard Collaboration vs. ManageEngine ServiceDesk

If you wish for an effective Customer Support Software product for your business you should remember to compare different alternatives. It doesn’t have to be complicated, and can be as simple as matching their functionalities in a table like the one below. You will also get a quick idea how each product operates. For instance, on this page you can find Orchard Collaboration’s overall score of 7.3 and compare it against ManageEngine ServiceDesk’s score of 8.7; or Orchard Collaboration’s user satisfaction level at 97% versus ManageEngine ServiceDesk’s 100% satisfaction score. The evaluation will allow you to see the strengths and weaknesses of each service, and make up your mind on which fits you requirements better. On top of the rich features, the application which is simple and intuitive is always the better option. We know that not all companies have enough time to try out a wide range of various solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Collaboration Software category are: Wrike, Asana, dapulse.
Software

Orchard Collaboration

VS

ManageEngine ServiceDesk

VS

Orchard Collaboration screenshot ManageEngine ServiceDesk screenshot
Pricing Page

Score

Our Score

7.3 ?

Our Score

8.7 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

100% ?

Price

Price

Free

$10

Price Scheme

Price Scheme

Free Monthly payment | One-time payment | Quote-based
Full Review

Full Review

General Description

General Description

Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Quick Links
Contact Email

Contact Email

info@orchardcollaboration.com support@servicedeskplus.com
Available Support

Available Support

Training
Phone
Ticket
Prominent Customers

Prominent Customers

Hallmark, Lufthansa, GE, Intel, Airbus
Features

Features

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management

ManageEngine ServiceDesk FEATURES

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management
Languages

Languages

English English, Dutch
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Page

Pricing Page

Learn more about Orchard Collaboration pricing Learn more about ManageEngine ServiceDesk pricing
Contact Phone

Contact Phone

+1-800-443-6694
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Contact Address

Contact Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Supported Integrations

Supported Integrations

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft
Cost Details

Cost Details

Orchard Collaboration is a system available completely for free.

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans
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QUICK LINKS

QUICK LINKS

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Both Orchard Collaboration and ManageEngine ServiceDesk were evaluated by a panel of reliable B2B experts who conducted a detailed analysis of all crucial elements of each solution. Their final score was prepared with unique SmartScore algorithm which gives a separate partial score to each component like: main functionalities, customer support, mobile support, security, customer satisfaction and media presence. Here at FinancesOnline we know useful features are not the only aspect important to a business so we make an effort to pay attention to all sides of a service prior to calculating its final score.