|Free||Monthly payment | One-time payment | Quote-based|
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
|Hallmark, Lufthansa, GE, Intel, Airbus|
|Learn more about Orchard Collaboration pricing||Learn more about ManageEngine ServiceDesk pricing|
|Small Business | Medium Business||Small Business | Large Enterprises | Medium Business|
| Zoho Corporation|
4141 Hacienda Drive
Pleasanton, CA 94588
Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.
ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Orchard Collaboration is a system available completely for free.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Professional (IT Help Desk + Asset)
Enterprise (IT Help Desk + Asset + ITIL)
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Both Orchard Collaboration and ManageEngine ServiceDesk were evaluated by a panel of reliable B2B experts who conducted a detailed analysis of all crucial elements of each solution. Their final score was prepared with unique SmartScore algorithm which gives a separate partial score to each component like: main functionalities, customer support, mobile support, security, customer satisfaction and media presence. Here at FinancesOnline we know useful features are not the only aspect important to a business so we make an effort to pay attention to all sides of a service prior to calculating its final score.