Compare Inforobo vs. Orchard Collaboration

To make sure you purchase the most effective and productive Customer Support Software for your enterprise, you need to compare products available on the market. For instance, here you may match Orchard Collaboration’s overall score of 7.3 against Inforobo’s score of 8.0. You can also review their general user satisfaction: Orchard Collaboration (97%) vs. Inforobo (N/A%). In addition, you can assess their strengths and weaknesses feature by feature, including their offered terms and prices. By comparing products you are sure that you pick the right software for your requirements. It’s clear you have to know your unique needs to realize which solution meets those needs. We know that not all businesses have enough time to test dozens of various products, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, LiveAgent, Samanage.
Comparison

Inforobo

VS

Orchard Collaboration

VS

Inforobo screenshot Orchard Collaboration screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

7.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

97% ?

Price

Price

$9

Free

Price Scheme

Price Scheme

Monthly payment | Quote-based Free
Detailed Review

Detailed Review

Overview

Overview

Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Quick Links
Popular Clients

Popular Clients

Warwick Academy, McKinsey & Company, Stoke by Nayland
Vendor's Address

Vendor's Address

Nava Vadaj, Ahmedabad - 380013
India
Languages

Languages

USA, UK, Canada, International International
Vendor Email

Vendor Email

info@orchardcollaboration.com
Contact No.

Contact No.

+91-992-568-5229
Pricing Details

Pricing Details

Learn more about Inforobo pricing Learn more about Orchard Collaboration pricing
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Available Integrations

Available Integrations

Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

Pricing Plans

Pricing Plans

Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $15/month or $9/month (annual billing)

  • Dialogue-base up to 50 dialogues
  • 5,000 messages/queries per month
  • 1 human agent accounts
  • Live chat takeover by human
  • Speech recognition & text to speech (English)
  • Voice enable website
  • Visitor details
  • Real-time visitor tracking
  • Send Targeted Messages
  • Media sharing
  • Smart chat routing
  • Chat Analytics
  • Lead acquisition
  • Automated greetings
  • Mobile chat window
  • 256-bit SSL secure connection
  • Trusted domains
  • Chat window customization
  • Agent roles
  • Chat history
  • Targeted Engagement Triggers
  • Email support

Professional – $39/month or $29/month (annual billing)

  • All Basic features
  • Dialogue-base up to 1000 dialogues
  • 1,00,000 messages/queries per month
  • 4 human agent accounts
  • Chat transfers

Enterprise – starts from $999/month

  • Dialogue-base with unlimited dialogues
  • Unlimited messages/queries
  • 25 human agent accounts
  • Machine learning
  • Banned visitors list
  • Social media button integration
  • Product training
  • Software engineer support

Orchard Collaboration is a system available completely for free.

Available Features

Available Features

Inforobo FEATURES

  • Automate answers to customer questions
  • Human + AI hybrid live chat system
  • Logic based multi-level conversations
  • Machine learning
  • Text to speech
  • Speech recognition*
  • Natural language interface for information retrieval.
  • Voice enable website
  • Related Topics
  • Visitor information
  • Multi-media sharing
  • WYSIWYG HTML editor
  • Chat archives
  • Delivery Status
  • Notifications
  • Chat Transfer
  • Chat window positioning
  • Custom chat window size
  • Custom chat window color theme
  • Chat window messages & labels
  • Agent profiles
  • White label branding
  • Basic statistics
  • Chat reports
  • Filters
  • Weekly summary email
  • Dashboard
  • Lead Data viewer
  • Chat via a direct link
  • Rule based actions
  • Rule based greetings
  • Personal greetings
  • Automatic initial greeting message
  • Agent groups
  • Agent account management
  • Agent roles
  • Smart chat routing
  • Custom avatars

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Customer Support

Customer Support

Phone Live Support
Training
Training
Compare Products

Compare Products

Compare with QB Techs
Compare with LiveHelpNow
Compare with Oracle BPM
Compare with Onsight
Compare with CMO Compliance
Compare with HubSpot
Compare with Salesforce Data.com
Compare with KANA Express
Compare with Zoolz Intelligent Cloud
Compare with W3B Management Solutions
Compare with CaseCamp
Compare with Logikcull
Compare with Goverlan Reach
Compare with Noodle Intranet
Compare with Azendoo
Compare with openMAINT
Compare with ServiceMax
Compare with Nicereply
Compare with Rational ClearQuest
Compare with Beevolve
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

It may not always be enough to simply compare Orchard Collaboration and Inforobo with each other. Even though useful features, pricing and user reviews are all important and should be taken into account when making a final decision, you should also take a look at the recognition and awards won by each service. Very often a less dominant solution may turn out to be a great choice that was a winner of many industry awards such as our Exceptional Customer Support Award which proves that in spite of lesser market presence it’s a significant contender to the apps that rule the market.