Compare Inforobo vs. Orchard Collaboration

Examining products for the top Customer Support Software need not be hard. On our review platform, you can easily match Orchard Collaboration and Inforobo and right away see their differences. We allow you to examine their functions, supported devices, customer support, costs, terms, and more. You can even assess their overall score (7.3 for Orchard Collaboration vs. 8.0 for Inforobo) and overall customer satisfaction level (97% for Orchard Collaboration vs. N/A% for Inforobo). Spend some time and assess your leading options and see which one is ideal for your company. Likewise, you must consider the software vendor’s background; can you count on them and will they still be around in the future? If you need to quickly identify the best Customer Support Software according to our experts we suggest you check out the following solutions: Samanage, Zendesk, Freshdesk.
Compare

Inforobo

VS

Orchard Collaboration

VS

Inforobo screenshot Orchard Collaboration screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.3 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

97% ?

Price

Price

$9

Free

Pricing Type

Pricing Type

Monthly payment | Quote-based Free
Full Review

Full Review

General Description

General Description

Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Quick Links
Types of Support

Types of Support

Phone Live Support
Training
Training
Available Languages

Available Languages

English English
Email Address

Email Address

info@orchardcollaboration.com
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Supported Integrations

Supported Integrations

Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Popular Customers

Popular Customers

Warwick Academy, McKinsey & Company, Stoke by Nayland
Cost Details

Cost Details

Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $15/month or $9/month (annual billing)

  • Dialogue-base up to 50 dialogues
  • 5,000 messages/queries per month
  • 1 human agent accounts
  • Live chat takeover by human
  • Speech recognition & text to speech (English)
  • Voice enable website
  • Visitor details
  • Real-time visitor tracking
  • Send Targeted Messages
  • Media sharing
  • Smart chat routing
  • Chat Analytics
  • Lead acquisition
  • Automated greetings
  • Mobile chat window
  • 256-bit SSL secure connection
  • Trusted domains
  • Chat window customization
  • Agent roles
  • Chat history
  • Targeted Engagement Triggers
  • Email support

Professional – $39/month or $29/month (annual billing)

  • All Basic features
  • Dialogue-base up to 1000 dialogues
  • 1,00,000 messages/queries per month
  • 4 human agent accounts
  • Chat transfers

Enterprise – starts from $999/month

  • Dialogue-base with unlimited dialogues
  • Unlimited messages/queries
  • 25 human agent accounts
  • Machine learning
  • Banned visitors list
  • Social media button integration
  • Product training
  • Software engineer support

Orchard Collaboration is a system available completely for free.

Vendor's Address

Vendor's Address

Nava Vadaj, Ahmedabad - 380013
India
List of Features

List of Features

Inforobo FEATURES

  • Automate answers to customer questions
  • Human + AI hybrid live chat system
  • Logic based multi-level conversations
  • Machine learning
  • Text to speech
  • Speech recognition*
  • Natural language interface for information retrieval.
  • Voice enable website
  • Related Topics
  • Visitor information
  • Multi-media sharing
  • WYSIWYG HTML editor
  • Chat archives
  • Delivery Status
  • Notifications
  • Chat Transfer
  • Chat window positioning
  • Custom chat window size
  • Custom chat window color theme
  • Chat window messages & labels
  • Agent profiles
  • White label branding
  • Basic statistics
  • Chat reports
  • Filters
  • Weekly summary email
  • Dashboard
  • Lead Data viewer
  • Chat via a direct link
  • Rule based actions
  • Rule based greetings
  • Personal greetings
  • Automatic initial greeting message
  • Agent groups
  • Agent account management
  • Agent roles
  • Smart chat routing
  • Custom avatars

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
Pricing Details

Pricing Details

Learn more about Inforobo pricing Learn more about Orchard Collaboration pricing
Contact Phone

Contact Phone

+91-992-568-5229
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you test various Customer Support Software solutions you shouldn’t only look at their list of features and provided pricing plans. Consider that the service should be meeting your work processes and business so the more flexible their offer the better. Explore what platforms are supported by Orchard Collaboration and Inforobo and make sure you will obtain mobile support for whatever devices you work on in your company. You should also examine which languages and geographies are supported, as this might be a deal breaker for many companies.