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Compare Helprace vs. Orchard Collaboration

The ideal Customer Support Software is a program that can address your company’s specific requirements. It’s easy to find which solution works really with your business if you review different products before you decide which one is the best. For instance, Orchard Collaboration and Helprace are scored at 7.3 and 8.0, respectively, for all round quality and performance. Likewise, Orchard Collaboration and Helprace have a user satisfaction rating of 97% and 90%, respectively, which shows the general feedback they get from customers. Moreover, talk to a regular client of the software and solicit their comments about the application in question. Those of you who are pressed for time or would like to get a Customer Support Software advice from our experts may want to take a look at these top choices for this year: Freshdesk, Salesforce Essentials, Zendesk.
Product

Helprace

VS

Orchard Collaboration

VS

Helprace screenshot Orchard Collaboration screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

90% ?

Client Satisfaction

97% ?

Price

Price

$9

Free

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Free
Complete Review

Complete Review

General Info

General Info

Helprace is a cloud-based customer service service developed for businesses that are searching for a way to build a connection with their customers.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Useful Links
Types of Support

Types of Support

Phone
Ticket Training
Training
Pricing Page

Pricing Page

Learn more about Helprace pricing Learn more about Orchard Collaboration pricing
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Languages Supported

Languages Supported

English English
Vendor Email

Vendor Email

support@helprace.com info@orchardcollaboration.com
Company's Address

Company's Address

8010 Woodland Center Blvd
Tampa, FL, 33614
USA
Available Integrations

Available Integrations

No information available.

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

Features

Features

Helprace FEATURES

  • Smart Ticketing
  • Productive Filters
  • Classified Collaboration
  • Set Parameters for Triggers and Automations
  • Ticket Tags
  • Agent collision detection
  • Unified Inbox
  • Personalization Option
  • Ticket Status
  • Customer Profiles
  • Email Integration
  • Community Support
  • Knowledge Base
  • Support Portal
  • Feedback Widget
  • Multiple Languages

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Contact No.

Contact No.

877-744-1221
Popular Customers

Popular Customers

Boom Box, Life Launchr, Automation Machine
Pricing Plans

Pricing Plans

Helprace provides two pricing plans and a free version of the service. Users have the option to subscribe to monthly or annual billing. A 30-day free trial is available for all plans.

Truly Free

  • Up to 3 agents for small support teams
  • Ticketing System
  • Customer Community
  • Knowledge Base

Targeted: $10/agent/month (monthly) or $9/agent/month (yearly)

  • Unlimited Agents
  • One complete support channel of your choice (Ticketing System, Customer Community, or Knowledge Base)

Targeted: $20/agent/month (monthly) or $18/agent/month (yearly)

  • Unlimited Agents
  • Ticketing System
  • Customer Community
  • Knowledge Base

Orchard Collaboration is a system available completely for free.

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The apps examined on this page are only a sliver of our full Customer Support Software category and you should take into account that there may be more desirable solutions out there. If you want to guarantee you make the best possible choice for your team we definitely suggest that you try out more software first. You may also want to check out our top 10 Customer Support Software ranking to see which software are at the moment the highest-rated ones and dominate the market.