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Compare Orchard Collaboration vs Help Desk Migration

What is better Orchard Collaboration or Help Desk Migration? Getting the most effective Customer Support Software for your company is key to increasing your company’s effectiveness. In our platform, it's easy to compare various solutions to see which one is the right software for your requirements. Here you can match Orchard Collaboration vs. Help Desk Migration and check their overall scores (7.3 vs. 8.0, respectively) and user satisfaction rating (97% vs. 97%, respectively).

It's also possible to browse the details of pricing, terms, plans, services, tools, and more, and determine which software offers more advantages for your business. As a rule of thumb, select the software that lets you to add/remove features and pricing to match your sales growth or lack of it.

We realize that not all businesses have the time to try out a large number of different services, so we came up with a list of recommendations that you may find useful. Our top selections for the Collaboration Software category are: Monday.com, Wrike, Smartsheet.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Project Management

  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project

Ticket Management

  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets

Other Features

  • Integration with your own software and services
  • Workflows
  • Content management

Pricing Info

Orchard Collaboration is a system available completely for free.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.

Company Email

info@orchardcollaboration.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Fully Automated Migration
  • Custom Migration
  • Risk-Free Preview

Pricing Info

Help Desk Migration offers its services on a quote-based pricing model. The price for the migration depends on the number of records the company has in its source database. The easiest way to get a quote and see if the software meets your expectations is to set up a free demo migration. Alternatively, you can get the approximate cost for your migration using the pricing estimator on the company’s website.

Help Desk Migration also offers migration packages. The migration package is beneficial to those who have specific requirements for their data migration, want to migrate from an unsupported platform or need assistance throughout the whole migration process. To request a custom migration, please contact the Help Desk Migration team.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

With Help Desk Migration companies can migrate from and to the following platforms:

  • Gmail
  • CSV
  • Desk.com
  • Zendesk
  • Freshdesk
  • Freshservice
  • Kayako and Kayako Classic
  • Help Scout
  • Jira Service Desk
  • Intercom
  • Zoho Desk
  • + 20 other help desk platforms.

To see if the platform you want to migrate from/to is supported, visit the Help Desk Migration website.

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Help Desk Migration lets you migrate easily between your old and new Help Desk platforms with help of robust wizard and personal touch.

Company Email

contact@help-desk-migration.com

Contact No.

Company's Address

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

When you select a app that you think will work best for your company you shouldn’t just limit yourself to what experts have to say about it. Very often individual experience with the service may change, depending on your own preferences and requirements. This is why in our reviews we also offer our User Satisfaction Rating for each software to give you an immediate impression of how actual users of Orchard Collaboration and Help Desk Migration evaluate their contact with the app. Our system is based on complex analysis of product appearances on other sites, social media and blogs, so you are going to get a full and credible landscape of what other users think about every service. In this example Orchard Collaboration has a total satisfaction rating at 97% while for Help Desk Migration 97% of people claim they had an enjoyable experience with it.

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