Compare Freshcaller vs. Orchard Collaboration

Comparing products to find the best Customer Support Software does not always have to be tough. On our review platform, it is possible to match Orchard Collaboration and Freshcaller and right away analyze their unique elements. We allow you to check their functions, supported devices, customer support, pricing, terms, plus more. You may also assess their overall score (7.3 for Orchard Collaboration vs. 8.0 for Freshcaller) and overall customer satisfaction level (97% for Orchard Collaboration vs. 100% for Freshcaller). Take your time and examine your best alternatives and find out which one is best for your company. Likewise, you must assess the software company’s business viability; can you count on them and will they still be around in a few years time? We know that not all companies have the time to scrutinize a wide range of different solutions, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Essentials, Freshdesk, Zendesk.
Comparison

Freshcaller

VS

Orchard Collaboration

VS

Freshcaller screenshot Orchard Collaboration screenshot
Pricing Details

Our Score

Our Score

9.0 ?

Our Score

7.3 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

97% ?

Cost

Cost

by quote

Free

Price Scheme

Price Scheme

Quote-based Free
Detailed Review

Detailed Review

General Description

General Description

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Useful Links
Prominent Customers

Prominent Customers

Loupen
Pricing Details

Pricing Details

Learn more about Freshcaller pricing Learn more about Orchard Collaboration pricing
Company's Address

Company's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
Customer Support

Customer Support

Phone
Training
Training
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
List of Features

List of Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
Supported Integrations

Supported Integrations

No information available.

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

Contact Email

Contact Email

hello@freshcaller.com info@orchardcollaboration.com
Contact No.

Contact No.

+1-916-379-7474
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Languages

Languages

English English
Pricing Plans

Pricing Plans

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Orchard Collaboration is a system available completely for free.

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare Orchard Collaboration and Freshcaller with each other. Even though specific features, pricing and customer reviews are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards claimed by each solution. Very often a less popular solution may turn out to be an excellent choice that was distinguished with SaaS awards such as our Supreme Software Award which proves that in spite of smaller market popularity it’s a worthy rival to the products that rule the market.