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Compare Dimelo By RingCentral vs. Orchard Collaboration

Specific companies need different types of Customer Support Software. To learn which service fits your needs, consider comparing various alternatives feature by feature along with their conditions and costs. Similarly, you may get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system. The results are: Orchard Collaboration (7.3) vs. Dimelo Digital (8.8) for overall quality and functionality; Orchard Collaboration (97%) vs. Dimelo Digital (100%) for user satisfaction rating. Examine their strong and weaker points and find out which software is a better option for your company. An effective, simple tip is to list the pros and cons of both solutions next to each other and find out which software is better. At this time, the most popular services in our Customer Support Software category are: Freshdesk, Zendesk, Salesforce Essentials.
Comparison

Dimelo By RingCentral

VS

FREE DEMO

Orchard Collaboration

VS

Dimelo By RingCentral screenshot Orchard Collaboration screenshot
Pricing Details

Our Score

Our Score

8.8 ?

Our Score

7.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

97% ?

Cost

Cost

By quote

Free

Price Scheme

Price Scheme

Quote-based Free
Complete Review

Complete Review

Overview

Overview

A unified, omni-channel digital management platform for multiple customer care channels.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Useful Links
Available Integrations

Available Integrations

Dimelo is an open platform. This means you can integrate with almost any third-party software or service and you may develop your own connector. Its native integrations include digital communication channels (email, chat, mobile, social media, and forums) other platforms such as, but not limited to:

Connectors with digital communication channels

  • Facebook
  • Facebook Messenger
  • Twitter
  • Instagram
  • Youtube
  • Google+
  • Dimelo Chat
  • Dimelo Mobile
  • WeChat
  • Viber
  • SMS
  • Dimelo Communities
  • Lithium
  • RightNow Community
  • Tapatalk
  • Bazaarvoice
  • InSided
  • WordPress
  • Dimelo Mail

Chatbots

  • Recast AI
  • IBM Watson
  • BotFuel
  • BotMind
  • Inbenta
  • Arabot

CRM

  • SalesForce
  • Microsoft Dynamics
  • SAP
  • Oracle

BI

  • Synthesio
  • Viavoo
  • TalkWalker

Call Solutions

  • Genesys
  • Avaya
  • CISCO

Helpdesk

  • Service Now
  • Freshservice
  • Jira Service Desk

BPM

  • Kissflow
  • Pega
  • Pipefy

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

Phone Number

Phone Number

+33 1 77 37 27 57
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Languages Supported

Languages Supported

English, German, Spanish, French, Dutch English
Vendor's Address

Vendor's Address

32 rue de Trévise - 75009
Paris
France
Customer Support

Customer Support

Phone Live Support
Ticket Training
Training
Types of Clients

Types of Clients

Large Enterprises Small Business | Medium Business
Company Email

Company Email

contact@dimelo.com info@orchardcollaboration.com
Available Features

Available Features

Dimelo By RingCentral FEATURES

  • Omni-Digital Platform
  • Open API
  • Digital Identification Module
  • ICE (Dimelo’s Proprietary Machine Learning Engine)
  • Filter Messages
  • Route Messages to Qualified Agents
  • Automated Qualification of Messages
  • Anti-Spam Filter
  • Define Rules and Criteria
  • Dedicated Agent Workspace
  • Queue Management
  • SLA (Service Level Agreement)
  • Response Time Indication
  • Automated Message Forwarding
  • Escalation Rules
  • Desktop Notifications
  • Customer Digital Profile
  • Conversation History
  • One-Click Customer Record Access
  • Automatic Responses
  • Reply Assistant
  • Knowledge Base
  • Spell Checker
  • Validation Response Rules
  • Real-Time Agent Activity Tracking
  • Live Conversations
  • KPIs (Key Performance Indicators)
  • Automated Questionnaires

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
Prominent Clients

Prominent Clients

AXA, Sephora, Allianz
Pricing Details

Pricing Details

Learn more about Dimelo By RingCentral pricing Learn more about Orchard Collaboration pricing
Cost Details

Cost Details

The pricing information of Dimelo is only available on a quote request. It is best to contact the vendor directly for specific package info.

Orchard Collaboration is a system available completely for free.

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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No Customer Support Software will manate to cater to all the requirements of a specific team. Though core functionalities of Orchard Collaboration and Dimelo Digital are obviously a priority you should also thoroughly explore the integrations supported by each app. In many cases your team will already be using some other B2B software in your company and it’s much wiser to choose services that integrate well with one another. With that approach you will be able to ensure an effortless exchange of data between your teams and software used, which can significantly reduce time spent on migrating between one service and the next.