Compare Orchard Collaboration vs. Customer Thermometer

Specific businesses want different types of Customer Support Software. To understand well which service meets your needs, think about evaluating various alternatives feature by feature an taking into consideration their conditions and costs. Furthermore, you will get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system. The results are: Orchard Collaboration (7.3) vs. Customer Thermometer (7.6) for total quality and efficiency; Orchard Collaboration (97%) vs. Customer Thermometer (96%) for user satisfaction rating. Examine their strong and low points and find out which software is a better option for your company. An effective, simple tactic is to note down the pros and cons of both services next to each other and see which app comes on top. In the event you have to quickly identify the optimal Collaboration Software according to our experts we advise you take a look at the following products: Asana, dapulse, Wrike.

Orchard Collaboration


Customer Thermometer


Orchard Collaboration screenshot Customer Thermometer screenshot
Pricing Details

Our Score

Our Score

7.3 ?

Our Score

7.6 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

96% ?





Pricing Type

Pricing Type

Free Monthly payment
Detailed Review

Detailed Review

General Description

General Description

Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Customer Thermometer is a 1-click email feedback tool proven to reduce customer churn.
Easy Links
Available Devices

Available Devices

Support Types

Support Types

Ticket Training
Cost Details

Cost Details

Orchard Collaboration is a system available completely for free.

Companies can choose from five different Customer Thermometer packages, with each plan built to address varying business requirements and budgets.

Runner – $29/month

  • Powerful analytics & reporting
  • Unlimited users
  • League Tables
  • Mobile alerts
  • 50 credits per month

Jumper – $49/month

  • Iincludes all Runner features plus:
  • Outlook / Gmail signature buttons
  • Embed Thermometer code into your own emails via 3rd party apps such as Zendesk or Outlook
  • Net Promoter® Score
  • Telephone support
  • 200 credits per month

Flyer – $99/month

  • All features plus 500 credits per month

Mach 1 – $159/month

  • All features plus 1,000 credits

Enterprise Plan – Contact Customer Thermometer directly for pricing details

Pricing Details

Pricing Details

Learn more about Orchard Collaboration pricing Learn more about Customer Thermometer pricing
Languages Supported

Languages Supported

English English


Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.


Customer Thermometer supports integrations with the following business systems and applications:

  • Zendesk
  • Outlook
  • Salesforce
  • Autotask
  • MailChimp
  • Intercom
  • Infusionsoft
  • Gmail
  • Administrate
  • Aweber
  • Microsoft Dynamics
  • Kayako
  • TeamSupport
  • ConnectWise
  • Sirportly
  • ServiceCEO
  • HappyFox
  • Service Autopilot
  • LiveAgent Support
  • Zoho Support Shopify
  • CampaignMonitor
  • Maximizer CRM
Email Address

Email Address
Prominent Clients

Prominent Clients

Crowd Surge, Sonos, Australian Red Cross
Phone No.

Phone No.

Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Features

Available Features

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management

Customer Thermometer FEATURES

  • Email Thermometers
  • Embedded Thermometers
  • Email Thermometers
  • Vast selection of customizable icons
  • Create your own icons
  • Real-Time Reporting Dashboards
  • Custom Fields
  • Customer Unhappiness Notifications
  • Satisfaction Tracker
  • Individual Performance Monitoring
  • Timed and Reminder Blasts
  • Real-Time Results Widgets
  • Net Promoter Score
Contact Address

Contact Address

76 Lincoln Road
Cressex Business Park
High Wycombe
HP12 3RH
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Popular Alternatives

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Both Orchard Collaboration and Customer Thermometer were reviewed by a panel of reliable B2B experts who carried out a full examination of all crucial aspects of each solution. Their final rating was prepared by means of unique SmartScore system that calculates a separate partial score to every component like: main functionalities, customer support, mobile support, security, customer satisfaction as well as market presence. Here at FinancesOnline we know useful features are not the only aspect important to a business so we make sure we pay attention to all facets of a software before coming up with its final score.