Compare Orchard Collaboration vs. Customer Thermometer

To successfully purchase the most useful and productive Customer Support Software for your business, you have to compare products available on the market. For example, here it is possible to match Orchard Collaboration’s overall score of 7.3 against Customer Thermometer’s score of 7.6. You can also examine their general user satisfaction: Orchard Collaboration (97%) vs. Customer Thermometer (96%). In addition, you can evaluate their good and bad points feature by feature, including their terms and conditions and prices. By comparing products you are sure that you select the right software for your company. It’s clear you must understand your unique needs to realize which solution matches those needs. We are aware that not all people have the time to scrutinize a wide range of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Collaboration Software category are: dapulse, Wrike, Asana.

Orchard Collaboration


Customer Thermometer


Orchard Collaboration screenshot Customer Thermometer screenshot
Pricing Details


Our Score

7.3 ?

Our Score

7.6 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

96% ?





Pricing Type

Pricing Type

Free Monthly payment
Complete Review

Complete Review

General Info

General Info

Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Customer Thermometer is a 1-click email feedback tool proven to reduce customer churn.
Quick Links
Available Support

Available Support

Ticket Training
Available Plans

Available Plans

Orchard Collaboration is a system available completely for free.

Companies can choose from five different Customer Thermometer packages, with each plan built to address varying business requirements and budgets.

Runner – $29/month

  • Powerful analytics & reporting
  • Unlimited users
  • League Tables
  • Mobile alerts
  • 50 credits per month

Jumper – $49/month

  • Iincludes all Runner features plus:
  • Outlook / Gmail signature buttons
  • Embed Thermometer code into your own emails via 3rd party apps such as Zendesk or Outlook
  • Net Promoter® Score
  • Telephone support
  • 200 credits per month

Flyer – $99/month

  • All features plus 500 credits per month

Mach 1 – $159/month

  • All features plus 1,000 credits

Enterprise Plan – Contact Customer Thermometer directly for pricing details

Prominent Clients

Prominent Clients

Crowd Surge, Sonos, Australian Red Cross
Devices Supported

Devices Supported

Pricing Details

Pricing Details

Learn more about Orchard Collaboration pricing Learn more about Customer Thermometer pricing
List of Features

List of Features

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management

Customer Thermometer FEATURES

  • Email Thermometers
  • Embedded Thermometers
  • Email Thermometers
  • Vast selection of customizable icons
  • Create your own icons
  • Real-Time Reporting Dashboards
  • Custom Fields
  • Customer Unhappiness Notifications
  • Satisfaction Tracker
  • Individual Performance Monitoring
  • Timed and Reminder Blasts
  • Real-Time Results Widgets
  • Net Promoter Score
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Phone No.

Phone No.

Company's Address

Company's Address

76 Lincoln Road
Cressex Business Park
High Wycombe
HP12 3RH
Supported Integrations

Supported Integrations

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.


Customer Thermometer supports integrations with the following business systems and applications:

  • Zendesk
  • Outlook
  • Salesforce
  • Autotask
  • MailChimp
  • Intercom
  • Infusionsoft
  • Gmail
  • Administrate
  • Aweber
  • Microsoft Dynamics
  • Kayako
  • TeamSupport
  • ConnectWise
  • Sirportly
  • ServiceCEO
  • HappyFox
  • Service Autopilot
  • LiveAgent Support
  • Zoho Support Shopify
  • CampaignMonitor
  • Maximizer CRM
Contact Email

Contact Email


International USA, UK, Canada, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
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Popular Alternatives

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When you test various Customer Support Software solutions you shouldn’t simply analyze their list of features and provided pricing plans. Keep in mind the software must be meeting your standards and company so the more flexible their offer the better. Learn what OSes are supported by Orchard Collaboration and Customer Thermometer and ensure you will obtain mobile support for whatever devices you use in your company. You should also find out which languages and countries are supported, as this may be a deal breaker for many companies.