Compare CrazyCall vs. Orchard Collaboration

You have so many Customer Support Software solutions in today’s market that picking the right product may be overwhelming. On our comparison page, you can easily review the features, pricing terms, available plans, and more details of Orchard Collaboration and CrazyCall. You can compare their score (7.3 for Orchard Collaboration vs. 7.5 for CrazyCall) and user satisfaction level (97% for Orchard Collaboration vs. 84% for CrazyCall). The scores and ratings present you with a general idea how both these software products perform. In addition, make sure if the solution can integrate with your current business apps to promote greater productivity. We are aware that not all companies have enough time to scrutinize dozens of various services, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: LiveAgent, Samanage, Freshdesk.
Product

CrazyCall

VS

Orchard Collaboration

VS

CrazyCall screenshot Orchard Collaboration screenshot
Pricing Details

Our Score

Our Score

8.4 ?

Our Score

7.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

97% ?

Pricing

Pricing

$10

Free

Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription | Quote-based Free
Full Review

Full Review

General Description

General Description

CrazyCall is a call center platform that offers advanced technologies to support and control contact center environments anywhere in the world.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Quick Links
Languages Supported

Languages Supported

USA, UK, Canada, International, Spain, Portugal, Polish International
List of Features

List of Features

CrazyCall FEATURES

  • Call dialer and matching
  • Intuitive workflow
  • Call panel
  • Sales analytics
  • Fast setup
  • App integration
  • Cloud-based software
  • Team management

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
Email Address

Email Address

info@crazycall.com info@orchardcollaboration.com
Integrations

Integrations

Currently CrazyCall can integrate with numerous 3rd party apps through Zapier integrations. It also provides native Pipedrive integration.

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

OS Supported

OS Supported

Windows
Linux
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Popular Customers

Popular Customers

Play, Energa, Orange
Available Support

Available Support

Phone Live Support
Training
Training
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Phone Number

Phone Number

+1(415) 366-1222
Available Plans

Available Plans

CrazyCall offers three pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:

Plan A –$10/user/month

  • 1000 free monthly minutes per user to 20 countries
  • 3 maximum number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • 45 days call recording storage
  • 45 days call history and reporting
  • No access restriction

Plan B – $20/user/month

  • 1000 free monthly minutes per user to 40 countries
  • Unlimited number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • 1 year call recording storage
  • 1 year call history and reporting
  • With access restriction

Plan C – $40/user/month

  • 1000 free monthly minutes per user to 60 countries, unlimited calls to the US and Canada
  • unlimited number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • Unlimited call recording storage
  • Unlimited call history and reporting
  • With access restriction

Orchard Collaboration is a system available completely for free.

Company's Address

Company's Address

Four Embarcadero, Suite 1400, PMB #60
San Francisco, CA 94111
USA
Pricing Details

Pricing Details

Learn more about CrazyCall pricing Learn more about Orchard Collaboration pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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No Customer Support Software will be perfect enough to cater to all the needs of a company. Even though key features of Orchard Collaboration and CrazyCall are obviously a priority you should also carefully analyze the integrations offered by a given software. In many cases you will already be using some other B2B software in your company and it’s always wiser to select solutions that integrate well with each other. If you do that you will be able to guarantee a smooth transfer of information between your teams and apps, which can significantly reduce time wasted on migrating between one solution and the other.