Compare Comm100 vs. Orchard Collaboration

When you compare Orchard Collaboration and Comm100, it is possible to see which Customer Support Software product is the better choice. This ensures that your organization will be able to choose most productive and effective software. You can examine the details, for example available tools, costs, plans offered by each vendor, offer stipulations, and many more We also let you check their overall scores to know which one seems to be better. Orchard Collaboration has 7.3 points for overall quality and 97% rating for user satisfaction; while Comm100 has 8.9 points for overall quality and 98% for user satisfaction. Likewise, you can also which vendor is more reliable by sending an email request to both vendors and check which company replies without delays. If you would like to quickly locate the top Customer Support Software according to our review team we suggest you check out one of these services: LiveAgent, Freshdesk, Samanage.



Orchard Collaboration


Comm100 screenshot Orchard Collaboration screenshot
Pricing Page


Our Score

8.6 ?

Our Score

7.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

97% ?





Price Scheme

Price Scheme

Monthly payment | Quote-based Free
Detailed Review

Detailed Review

General Info

General Info

A solution is designed to help businesses from all scales and industries improve customer satisfaction rates, and engage with their customers in real time.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Useful Links
Pricing Page

Pricing Page

Learn more about Comm100 pricing Learn more about Orchard Collaboration pricing
Email Address

Email Address
Pricing Plans

Pricing Plans

Comm100 Live Chat is available in the following payment plans:

Team – $29/operator/month

  • Unlimited chats
  • Real-time visual monitoring
  • Android/iOS apps
  • 24/7 Live chat support

Business – $49.00/operator/month

  • All Team features
  • Group operators into departments for specialized service
  • Customizable post-chat survey
  • Comprehesive performance reports
  • Salesforce, Zendesk, and Google Analytics Integrations
  • Built-in language translator

Enterprise – by quote

  • All Team and Business features
  • Support of high traffic websites with millions of chats
  • Advanced chat routing and distribution in large teams
  • Cisco and Avaya Call Centers integration
  • Single Sign-on
  • LDAP Identification
  • Supervisor Dashboards
  • Personalized Onboarding
  • Training

Orchard Collaboration is a system available completely for free.

Vendor's Address

Vendor's Address

Suite 238 – 1027 Davie Street
Vancouver, British Columbia
V6E 4L2 Canada
Contact Phone

Contact Phone

1 877 305 0464
Popular Customers

Popular Customers

G2A, Sears, Toronto, Stanford University, Whirlpool
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan International
OS Supported

OS Supported

Windows Mobile
Available Features

Available Features


  • Customizable Chat Windows
  • Performance Reports
  • Analytics
  • Security & Reliability
  • Rule-Based Chat Allocation & Routing
  • Granular Permission Setting
  • Team Collaboration
  • Supervision
  • CMS Integration
  • E-Commerce Integration
  • Rule-Based Proactive Chat
  • Surveys
  • Easy-to-Search Chat History
  • Multiple Languages
  • Auto-Translation
  • Mobile Optimization
  • Open APIs

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business


Comm100 Live Chat integrates with the following systems and applications:

  • Salesforce
  • GoToMeeting
  • Joinme
  • Zendesk
  • Cisco
  • Avaya
  • Google Analytics
  • Facebook
  • Google +
  • WordPress
  • Joomla
  • Shopify
  • Magento
  • Drupal

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.


Available Support

Available Support

Phone Live Support
Product Comparisons

Product Comparisons

Compare with Sharpen
Compare with uContact
Compare with PlayVox
Compare with Inbenta
Compare with WhatUsersDo
Compare with Ytel
Compare with Slaask
Compare with VICIdial
Compare with Tender Support
Compare with CoreSystems
Compare with Omnifocus
Compare with xSellco Helpdesk
Compare with
Compare with FieldMotion
Compare with Yammer
Compare with Soda PDF
Compare with IdeaScale
Compare with HelloSign
Compare with CustomerSure
Compare with Eclipse PPM
Popular Alternatives

Popular Alternatives



Page last modified

Both Orchard Collaboration and Comm100 were tested by a panel of reliable SaaS experts who prepared a detailed study of all crucial elements of every app. Their final rating was calculated by means of unique SmartScore algorithm that calculates a separate partial score to every component including: main functionalities, customer support, mobile device support, security, customer satisfaction as well as media presence. Here at FinancesOnline we realize useful features are not the only factor crucial to a business so we make an effort to pay attention to all sides of a product before calculating its final score.