Compare Comm100 vs. Orchard Collaboration

A great way to find the right Customer Support Software product for your firm is to match the solutions against each other. Here you can compare Orchard Collaboration and Comm100 and see their functions compared thoroughly to help you select which one is the better product. Furthermore, you can examine their overall ratings, for instance: overall score (Orchard Collaboration: 7.3 vs. Comm100: 8.6) and user satisfaction (Orchard Collaboration: 97% vs. Comm100: 98%). Browse through their varying features and similarities and find out which one outperforms the other. Moreover, think about your company tomorrow; will your business outgrow the app in the next couple of years? We are aware that not all businesses have enough time to scrutinize dozens of different solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Samanage.



Orchard Collaboration


Comm100 screenshot Orchard Collaboration screenshot
Pricing Page

Total Score

Our Score

8.6 ?

Our Score

7.3 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

97% ?





Price Scheme

Price Scheme

Monthly payment | Quote-based Free
Detailed Review

Detailed Review

General Description

General Description

A solution is designed to help businesses from all scales and industries improve customer satisfaction rates, and engage with their customers in real time.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Quick Links
Company's Address

Company's Address

Suite 238 – 1027 Davie Street
Vancouver, British Columbia
V6E 4L2 Canada
Available Devices

Available Devices

Windows Mobile
Available Languages

Available Languages

English, China, Germany, India, Japan English
Pricing Page

Pricing Page

Learn more about Comm100 pricing Learn more about Orchard Collaboration pricing
Available Plans

Available Plans

Comm100 Live Chat is available in the following payment plans:

Team – $29/operator/month

  • Unlimited chats
  • Real-time visual monitoring
  • Android/iOS apps
  • 24/7 Live chat support

Business – $49.00/operator/month

  • All Team features
  • Group operators into departments for specialized service
  • Customizable post-chat survey
  • Comprehesive performance reports
  • Salesforce, Zendesk, and Google Analytics Integrations
  • Built-in language translator

Enterprise – by quote

  • All Team and Business features
  • Support of high traffic websites with millions of chats
  • Advanced chat routing and distribution in large teams
  • Cisco and Avaya Call Centers integration
  • Single Sign-on
  • LDAP Identification
  • Supervisor Dashboards
  • Personalized Onboarding
  • Training

Orchard Collaboration is a system available completely for free.

Available Integrations

Available Integrations

Comm100 Live Chat integrates with the following systems and applications:

  • Salesforce
  • GoToMeeting
  • Joinme
  • Zendesk
  • Cisco
  • Avaya
  • Google Analytics
  • Facebook
  • Google +
  • WordPress
  • Joomla
  • Shopify
  • Magento
  • Drupal

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.


List of Features

List of Features


  • Customizable Chat Windows
  • Performance Reports
  • Analytics
  • Security & Reliability
  • Rule-Based Chat Allocation & Routing
  • Granular Permission Setting
  • Team Collaboration
  • Supervision
  • CMS Integration
  • E-Commerce Integration
  • Rule-Based Proactive Chat
  • Surveys
  • Easy-to-Search Chat History
  • Multiple Languages
  • Auto-Translation
  • Mobile Optimization
  • Open APIs

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
Popular Customers

Popular Customers

G2A, Sears, Toronto, Stanford University, Whirlpool
Contact Phone

Contact Phone

1 877 305 0464
Contact Email

Contact Email
Support Types

Support Types

Phone Live Support
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
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You don’t want simply a wide set of features and scalable pricing packages from a well-known Customer Support Software. Almost as crucial as key features is a top-notch customer support. You want to guarantee that if you have any questions about Orchard Collaboration or Comm100, or you run into a problem, or perhaps you’ll want to ask for a specific update or feature useful to your team you can count on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you can benefit from personal training or at the very least a knowledge base you can use.