Compare Orchard Collaboration vs. Bluenose

Finding the best Customer Support Software product is all about cross-checking numerous solutions and determining the top application for your specific needs. Our proprietary system provides you with a quick look at the general rating of Orchard Collaboration and Bluenose. For total quality and performance, Orchard Collaboration scored 7.3, while Bluenose scored 6.7. On the other hand, for user satisfaction, Orchard Collaboration earned 97%, while Bluenose earned 96%. Below it's also possible to check their functionalities, terms, plans, etc. to find out which program will be more appropriate for your company. One key aspect to check is if the software can enable/disable permissions on different types of users to protect any confidential business data. We are aware that not all companies have the time to try out a wide range of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Collaboration Software category are: Asana, dapulse, Wrike.
Compare

Orchard Collaboration

VS

Bluenose

VS

Orchard Collaboration screenshot Bluenose screenshot
Pricing Page

Score

Our Score

7.3 ?

Our Score

6.7 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

96% ?

Cost

Cost

Free

by quote

Price Scheme

Price Scheme

Free Quote-based
Full Review

Full Review

General Info

General Info

Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
A Customer Success Platform that empowers SaaS businesses to proactively manage customers through complete visibility, intelligent marketing campaigns, and built-in playbooks.
Easy Links
Supported Integrations

Supported Integrations

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

Bluenose supports integrations with the following business systems and applications:

  • Salesforce
Prominent Clients

Prominent Clients

Extole, BlueJean, Appcelerator, LiveRamp
Languages Supported

Languages Supported

English English
List of Features

List of Features

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management

Bluenose FEATURES

  • 360 Degree View
  • Early Warning System
  • Playbooks
  • Operational Reporting
  • End User Campaigns
  • Lifecycle Marketing
  • Salesforce Integration
  • Security
Contact Address

Contact Address

Bluenose Analytics
517 York Street
San Francisco, CA 94110
415-354-4905
Types of Support

Types of Support

Training
Phone
Ticket Training
Contact Phone

Contact Phone

Vendor Email

Vendor Email

info@orchardcollaboration.com info@bluenose.com
Pricing Page

Pricing Page

Learn more about Orchard Collaboration pricing Learn more about Bluenose pricing
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Available Plans

Available Plans

Orchard Collaboration is a system available completely for free.

Pricing available by quote only. Contact Bluenose directly for more pricing details.

Customer Types

Customer Types

Small Business | Medium Business Large Enterprises | Medium Business
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Every time you test different Customer Support Software products you shouldn’t simply look at their features list and available pricing packages. Consider that the solution must be adjusted to your needs and team so the more flexible their offer the better. Find our what platforms are supported by Orchard Collaboration and Bluenose and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and countries are supported, because this might be a deal breaker for many companies.