Compare Orchard Collaboration vs. Banckle Live Chat

You have so many Customer Support Software alternatives in today’s market that choosing the right product can be confusing. On our comparison page, you can actually evaluate the tool, terms and conditions, available plans, and more details of Orchard Collaboration and Banckle Live Chat. It’s also possible to examine their score (7.3 for Orchard Collaboration vs. 6.5 for Banckle Live Chat) and user satisfaction level (97% for Orchard Collaboration vs. 94% for Banckle Live Chat). The scores and ratings give you an overall idea how these two software products perform. Additionally, check if the software can integrate with your current business apps to ensure greater productivity. We know that not all people have the time to test a wide range of various services, so we came up with a list of suggestions that you may find useful. Our top choices for the Collaboration Software category are: Wrike, dapulse, Asana.

Orchard Collaboration


Banckle Live Chat


Orchard Collaboration screenshot Banckle Live Chat screenshot
Pricing Details

Total Score

Our Score

7.3 ?

Our Score

6.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

94% ?





Price Scheme

Price Scheme

Free Monthly payment
Full Review

Full Review

General Info

General Info

Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Allows you to talk to customers in real time, including potential customers, giving the best service while improving sales.
Quick Links
Pricing Details

Pricing Details

Learn more about Orchard Collaboration pricing Learn more about Banckle Live Chat pricing
Devices Supported

Devices Supported

Phone Number

Phone Number

1 (646) 583-2563
Available Languages

Available Languages

English English, China, Germany, India
Vendor Email

Vendor Email


Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management

Banckle Live Chat FEATURES

  • On-Demand Live Chat in cloud
  • No installation needed
  • Integrated Visitor Tracking, Engaging and Retaining
  • Supports multiple sites, departments and operators
  • Allows sending canned messages
  • Fully customizable and advanced administrative control
  • Share files even as large as 2GB
  • Built-in productivity boosting toolset, Customizable widgets
  • SSL encrypted live chat
  • Smart customer queuing
  • Proactive invitation, Offline messages
  • Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
  • Live customer support using mobile iPhone, iPad and Android apps
  • Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
  • No limitation of using the web interface all the time
  • Visitor monitoring and tracking
  • Real-time Visitor Monitoring
  • Better monitoring of website traffic sources
  • Easy access of visitors’ demographical information
  • Live discussion history
  • Faster tracking of visitor footprints
  • Better reporting and analysis
  • Interactive reporting
  • Increased productivity
  • Feature-rich co-browsing experience
  • Rich audio and visual notifications
  • Better supervision and multi-tasking
  • Offline messaging access
  • Personalized logo and label
  • Improved usability
  • Remote accessibility and refined user experience
  • Platform independence
  • Reliability and support
  • 99.9% uptime guaranteed
  • Prompt technical support
  • Community feedback forum
  • Diverse marketplace support
Popular Clients

Popular Clients

CharismaStudios, Dellario Group, US Department of Energy
Cost Details

Cost Details

Orchard Collaboration is a system available completely for free.

Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.

For a 2-year term, you get 30% off the regular price:

  • Startup ($49/month): 60 Conversations
  • Startup Plus ($69/month): 100 Conversations
  • Business ($139/month): 210 Conversations
  • Small Enterprise ($349/month): 550 Conversations
  • Enterprise ($699/month): 1200 Conversations
  • Enterprise Plus ($11049/month): 2000 Conversations
Available Support

Available Support

Phone Live Support
Ticket Training
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Integrations

Available Integrations

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.


  • Banckle.Meeting
  • Banckle.CRM
  • Banckle.Helpdesk
  • RTL Support
  • XMPP Client
  • Chat Targeting
  • Co-Browsing
  • Google Analytics
  • Request Routing
  • Freshdesk
  • Highrise
  • Satisfaction Survey
  • Fluid Survey
  • Sitefinity
  • Salesforce
  • Firefox
  • Prestashop
  • Squarespace
  • Desk
  • Zendesk
  • Android
  • WordPress
  • Shopify
  • Apple iPad
  • Apple iPhone
  • Magento
  • Blogger
  • Interspire Shopping Cart
  • Dolphin
  • Tumblr
  • DotNetNuke
  • Joomla
  • Moodle
  • Drupal
Vendor's Address

Vendor's Address

Aspose Pty Ltd,
Suite 163, 79 Longueville
Road, Lane Cove, NSW 2066,
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Popular Alternatives

Popular Alternatives



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No Customer Support Software will be perfect enough to solve all the requirements of a business. Though main functionalities of Orchard Collaboration and Banckle Live Chat are important you should also thoroughly analyze the integrations provided by each service. Very often your team will already be making use of some other B2B software in your company and it’s definitely better to select services that integrate well with each other. If you do that you can be certain of an effortless exchange of data between your teams and software used, which can significantly reduce time wasted on migrating between one product and the other.