Compare PhoneBurner vs. Oracle Service Cloud

The perfect Customer Support Software is a solution that can handle your company’s specific needs. It is possible to find which alternative works best for your company if you examine different products before you decide which one is the best. As an example, Oracle Service Cloud and PhoneBurner are scored at 7.8 and 8.3, respectively, for general quality and performance. Likewise, Oracle Service Cloud and PhoneBurner have a user satisfaction rating of 100% and 100%, respectively, which shows the general satisfaction they get from customers. Even better, talk to an existing user of the software and solicit their opinion regarding the solution in question. We are aware that not all people have the time to test a large number of various services, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Salesforce Essentials, Freshdesk.
Comparison

PhoneBurner

VS

Oracle Service Cloud

VS

PhoneBurner screenshot Oracle Service Cloud screenshot
Pricing Page

Our Score

Our Score

8.3 ?

Our Score

7.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Cost

Cost

$67.50

$90

Pricing Model

Pricing Model

Monthly payment Quote-based
Complete Review

Complete Review

General Info

General Info

PhoneBurner is a power dialer and sales acceleration solution that greatly increases productivity over the phone without additional software.
Oracle Service Cloud comprises Oracle's RightNow suite of products that facilitate social, web, and contact center customer services.
Useful Links
Available Languages

Available Languages

English English
Popular Clients

Popular Clients

Empower Network, Coldwell Banker, Farmers Insurance, Remax Vodafone, New Zealand Post, Air New Zealand, The University of Auckland
Available Integrations

Available Integrations

PhoneBurner is an open API system, which means you can connect it to literally any third-party system or application. At the moment, the company offers a streamlined integration with Salesforce Sales Cloud.

Oracle Service Cloud offers open standard-based APIs to enable integration to your other systems.

Phone Number

Phone Number

+1-888-369-9131 +1.800.633.0738
Company's Address

Company's Address

PhoneBurner, Inc
999 Corporate Drive, Suite #255
Ladera Ranch, CA 92694
USA
Oracle Corporation, 500 Oracle Parkway, Redwood Shores, CA 94065
Available Plans

Available Plans

PhoneBurner offers two hour-based enterprise pricing plans, and a number of volume pricing discounts. Give the details a look, and select the best option for your company:

7.5 Hours – $67.50/month

  • 450 rollover minutes
  • Instantly drop voicemails
  • Instantly send emails
  • Built in CRM (+Salesforce integration)
  • Advanced search, sort, and tags
  • Custom dispositions
  • Dial-session Google search
  • Personal “do-no-call” list
  • Local ID (optional extra)
  • Phone support

Unlimited Hours – $149/month

  • All you can dial
  • Instantly drop voicemails
  • Instantly send emails
  • Built in CRM (+Salesforce integration)
  • Advanced search, sort, and tags
  • Custom dispositions
  • Dial-session Google search
  • Personal “do-no-call” list
  • Local ID (optional extra)
  • Use your own email server
  • Call recording
  • SmartSender trackable attachments
  • SmartSender with retargeting
  • Phone support

With PhoneBurner volume pricing you get discounts on 3 accounts or more. Unlimited usage per seat.

  • 3 Seats – $371.01/month (17% discount)
  • 5 Seats – $558.75/month (25% discount)
  • 10 Seats – $1043/month (30% discount)
  • 20 Seats- $1788/month (40% discount)
  • 50 Seats – $3725/month (50% discount)

Call Oracle Sales for a quote.

Pricing Features

  • Annual cancellation option
  • Fixed price multi-year contract
  • Flex up/down licensing / usage
  • Flexible upgrade schedules
  • Money back guaranteed SLAs

Oracle Service Cloud offers the following pricing packages:

Standalone Chat Dynamic Agent Desktop

  • From $90/seat
  • Analytics
  • App Builder Experience Designer
  • Chat
  • Chat Incident (Case) and Service Contract Management
  • Cloud Platform
  • Core Solution Components
  • Feedback Cloud Service – Chat Surveys
  • Knowledge

Standard Dynamic Agent Desktop

  • From $110/seat
  • Analytics
  • App Builder Experience Designer
  • Core Solution Components
  • Dynamic Agent Desktop including: contextual workspaces, opportunity tracking, and mobile agent app
  • Email Management Cloud Service
  • Enhanced Cloud Platform
  • Knowledge
  • Multi-channel Incident (Case) and Service Contract Management

Enterprise Dynamic Agent Desktop

  • From $140/seat
  • Standard Edition
  • Dynamic Agent Desktop including guided assistance
  • Enhanced Cloud Platform
  • Feedback
  • Outreach
  • Social Monitor

Enterprise Contact Center Dynamic Agent Desktop

  • From $250/seat
  • Enterprise Edition
  • Chat
  • Dynamic Agent Desktop including agent scripting and desktop workflow
  • Enhanced Cloud Platform
  • Product Registration
Available Features

Available Features

PhoneBurner FEATURES

  • Auto-dialer dials your leads for you one after another
  • Call tracking, reporting, and analytics
  • For outbound call centers
  • Included CRM + Salesforce integration and API
  • Instantly send personalized emails
  • Real-time alerts of email opens, attachment views and more
  • View call and session statistics
  • Voice Mail instantly leaves a pre-recorded voice mail

Oracle Service Cloud FEATURES

  • Actionable insight reports
  • Add-ins and custom code compatible
  • Case management and guided resolution
  • Complete customer profiles
  • Compliance management
  • Cross-channel customer interaction history
  • Custom policy automation tool
  • Customer intent + content matching
  • Customizable and pre-built reports and dashboards
  • DIACAP, NIST, HIPAA, FISMA compliant
  • Email support, live chat, and virtual assistants
  • Facebook experience builder
  • Knowledgebase creation and management
  • Multi-channel social brand monitoring
  • Multiple customer self-service tools
  • Offer personalized, tailored services/advice
  • Open API
  • PCI Certified Cloud, Government Cloud for DoD
  • Service Level and Change Management
  • Unified multi-channel support
Customer Support

Customer Support

Phone Live Support
Phone
Ticket
Email Address

Email Address

support@phoneburner.com
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Pricing Page

Pricing Page

Learn more about PhoneBurner pricing Learn more about Oracle Service Cloud pricing
Types of Clients

Types of Clients

Small Business | Medium Business | Freelancers Large Enterprises | Medium Business
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be sufficient to simply compare Oracle Service Cloud and PhoneBurner against one another. Even though specific features, pricing and user experience are all important and should be considered when making a final choice, you should also pay attention to the recognition and awards merited by each solution. Frequently a less popular product may turn out to be an amazing choice that was distinguished with B2B awards such as our Exceptional Customer Support Award which proves that regardless of smaller market presence it’s a significant contender to the solutions that dominate the market.