Compare PhoneBurner vs. Oracle Service CloudThe perfect Customer Support Software is a solution that can handle your company’s specific needs. It is possible to find which alternative works best for your company if you examine different products before you decide which one is the best. As an example, Oracle Service Cloud and PhoneBurner are scored at 7.8 and 8.3, respectively, for general quality and performance. Likewise, Oracle Service Cloud and PhoneBurner have a user satisfaction rating of 100% and 100%, respectively, which shows the general satisfaction they get from customers. Even better, talk to an existing user of the software and solicit their opinion regarding the solution in question. We are aware that not all people have the time to test a large number of various services, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Salesforce Essentials, Freshdesk.
PhoneBurner is a power dialer and sales acceleration solution that greatly increases productivity over the phone without additional software.
Oracle Service Cloud comprises Oracle's RightNow suite of products that facilitate social, web, and contact center customer services.
|Empower Network, Coldwell Banker, Farmers Insurance, Remax||Vodafone, New Zealand Post, Air New Zealand, The University of Auckland|
PhoneBurner is an open API system, which means you can connect it to literally any third-party system or application. At the moment, the company offers a streamlined integration with Salesforce Sales Cloud.
Oracle Service Cloud offers open standard-based APIs to enable integration to your other systems.
| PhoneBurner, Inc|
999 Corporate Drive, Suite #255
Ladera Ranch, CA 92694
|Oracle Corporation, 500 Oracle Parkway, Redwood Shores, CA 94065|
PhoneBurner offers two hour-based enterprise pricing plans, and a number of volume pricing discounts. Give the details a look, and select the best option for your company:
7.5 Hours – $67.50/month
Unlimited Hours – $149/month
With PhoneBurner volume pricing you get discounts on 3 accounts or more. Unlimited usage per seat.
Call Oracle Sales for a quote.
Oracle Service Cloud offers the following pricing packages:
Standalone Chat Dynamic Agent Desktop
Standard Dynamic Agent Desktop
Enterprise Dynamic Agent Desktop
Enterprise Contact Center Dynamic Agent Desktop
|Learn more about PhoneBurner pricing||Learn more about Oracle Service Cloud pricing|
|Types of Clients|
Types of Clients
|Small Business | Medium Business | Freelancers||Large Enterprises | Medium Business|
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It may not always be sufficient to simply compare Oracle Service Cloud and PhoneBurner against one another. Even though specific features, pricing and user experience are all important and should be considered when making a final choice, you should also pay attention to the recognition and awards merited by each solution. Frequently a less popular product may turn out to be an amazing choice that was distinguished with B2B awards such as our Exceptional Customer Support Award which proves that regardless of smaller market presence it’s a significant contender to the solutions that dominate the market.