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Compare Oracle Service Cloud vs MightyCall

What is better Oracle Service Cloud or MightyCall? If you’re having a hard time selecting the best Customer Support Software product for your company, we suggest that you compare and contrast the available software and find out which solution offers more benefits. In particular, here you can assess Oracle Service Cloud (overall score: 7.8; user rating: 100%) vs. MightyCall (overall score: 8.5; user rating: 97%) for their overall performance.

You can also see which one provides more tools that you need or which has more flexible pricing plans for your current budget. Using a clear table to compare their features will significantly increase the chances of getting the best product for your company. Take a closer look at other aspects of the software for example ease-of-use, adaptability, scalability, and pricing plans.

We are aware that not all people have enough time to scrutinize a large number of various services, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $90

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Actionable insight reports
  • Add-ins and custom code compatible
  • Case management and guided resolution
  • Complete customer profiles
  • Compliance management
  • Cross-channel customer interaction history
  • Custom policy automation tool
  • Customer intent + content matching
  • Customizable and pre-built reports and dashboards
  • DIACAP, NIST, HIPAA, FISMA compliant
  • Email support, live chat, and virtual assistants
  • Facebook experience builder
  • Knowledgebase creation and management
  • Multi-channel social brand monitoring
  • Multiple customer self-service tools
  • Offer personalized, tailored services/advice
  • Open API
  • PCI Certified Cloud, Government Cloud for DoD
  • Service Level and Change Management
  • Unified multi-channel support

Pricing Info

Call Oracle Sales for a quote.

Pricing Features

  • Annual cancellation option
  • Fixed price multi-year contract
  • Flex up/down licensing / usage
  • Flexible upgrade schedules
  • Money back guaranteed SLAs

Oracle Service Cloud offers the following pricing packages:

Standalone Chat Dynamic Agent Desktop

  • From $90/seat
  • Analytics
  • App Builder Experience Designer
  • Chat
  • Chat Incident (Case) and Service Contract Management
  • Cloud Platform
  • Core Solution Components
  • Feedback Cloud Service – Chat Surveys
  • Knowledge

Standard Dynamic Agent Desktop

  • From $110/seat
  • Analytics
  • App Builder Experience Designer
  • Core Solution Components
  • Dynamic Agent Desktop including: contextual workspaces, opportunity tracking, and mobile agent app
  • Email Management Cloud Service
  • Enhanced Cloud Platform
  • Knowledge
  • Multi-channel Incident (Case) and Service Contract Management

Enterprise Dynamic Agent Desktop

  • From $140/seat
  • Standard Edition
  • Dynamic Agent Desktop including guided assistance
  • Enhanced Cloud Platform
  • Feedback
  • Outreach
  • Social Monitor

Enterprise Contact Center Dynamic Agent Desktop

  • From $250/seat
  • Enterprise Edition
  • Chat
  • Dynamic Agent Desktop including agent scripting and desktop workflow
  • Enhanced Cloud Platform
  • Product Registration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, New Zealand Post, Air New Zealand, The University of Auckland

Integrations

Oracle Service Cloud offers open standard-based APIs to enable integration to your other systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Oracle Service Cloud comprises Oracle's RightNow suite of products that facilitate social, web, and contact center customer services.

Company Email

Contact No.

Company's Address

Oracle Corporation, 500 Oracle Parkway, Redwood Shores, CA 94065

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $24.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Call Forwarding
  • Local, Toll-Free, or Vanity Number or Port Existing Number
  • Voicemail
  • Custom Call Menus
  • “Contact Us” Widget
  • Click-to-Call Widget
  • Activity Dashboard
  • Free Mobile Apps for iOS and Android
  • Activity Queue
  • Click-to-Call Widget for WordPress
  • Social Media Tracker
  • 24 hour Auto Attendant/Virtual Receptionist
  • Transfer Calls
  • International Forwarding for Extensions
  • SMS
  • Ring Groups & Group Call Alerts
  • Custom Extensions/Dial by Extension
  • Voicemail to Text Transcriptions
  • Separated Voicemail per Employee
  • Integrated To-Do List
  • Email and Task Tracker
  • Integration API

Pricing Info

MightyCall offers three SMB and enterprise pricing plans for users to choose from to cater to their specific needs.

Upgrades/Downgrades are possible at any point in time. There is also a full tour available that lets you see the software in action first. You can easily schedule a MightyCall live presentation here.

In addition, the company doesn’t impose any long-term contractual obligations, and offers a 7-day free trial and a flexible, 30-days money return policy.

Take a look at the pricing details and select the best plan for your company:

Basic – $24.99/month

  • 1000 Talk minutes
  • 2 Toll-free or local number

Standard – $49.99/month

  • Unlimited calling
  • 5 Toll-free or local numbers
  • Call recording
  • Voice to Text transcription

Ultimate – $99.99/month

  • Unlimited calling
  • 10 Toll-free or local numbers
  • Call recording
  • Voice to Text transcription
  • API
  • Softphones & Hardphones

All plans include:

  • Unlimited Team members
  • Unlimited Text messages
  • Vanity Number
  • Auto-attendant
  • Voicemail to email
  • Business Hours
  • Custom Greetings
  • Caller ID
  • Conference Calls
  • Activity Queue
  • Web-phone
  • Social media integration
  • Web widgets

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Aquaria Guru, NMF Ionic Friction Reducer, UI Stencils, Boke Bowl

Integrations

MightyCall supports integrations with the following business systems and applications:

  • Yola
  • GoDaddy
  • Wix
  • Parallels
  • Basekit
  • Ecwid
  • IBS Group
  • Mastertelekom
  • Group Upiter
  • The Intersvyaz Group
  • Ekspilayn
  • OBIT
  • Vec.md
  • MicroTest
  • Lanka
  • Teleopti
  • Terrasoft
  • LuxBase
  • Medical Group
  • MADIV
  • Imtradex GmbH

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

MightyCall is a software tool that offers a toll-free or local phone number and secure call forwarding to any device, such as your existing smartphone, office, or VoIP phone.

Company Email

support@mightycall.com

Contact No.

Company's Address

1424 4th Avenue, 900
Seattle, Washington
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

Please note that even though both Oracle Service Cloud and MightyCall may have a reliable array of features every app may be created for a different company size. If you are comparing features you should give some attention to a business type they are aimed at. Specific features might scale up effectively for big enterprises but if you run a small or medium company it’s usually better to avoid paying for customized features that you might never actually use.

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