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Compare Oracle Service Cloud vs Deskforce

What is better Oracle Service Cloud or Deskforce? Today’s corporations require the best Customer Support Software product to stay competitive. On this page we help you with buying the best service, by allowing you to assess Oracle Service Cloud and Deskforce down to the very details of their individual functions.

You may also examine our overall scoring values, which rate the software all round quality and performance. Oracle Service Cloud got a 7.8 score, while Deskforce has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 100% (Oracle Service Cloud) against N/A% (Deskforce). Don’t forget to select the solution that best addresses your top priorities, not the solution with the most robust features.

Those of you who are pressed for time or could use a Customer Support Software advice from our team may want to investigate these top choices for the current year: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $90

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Actionable insight reports
  • Add-ins and custom code compatible
  • Case management and guided resolution
  • Complete customer profiles
  • Compliance management
  • Cross-channel customer interaction history
  • Custom policy automation tool
  • Customer intent + content matching
  • Customizable and pre-built reports and dashboards
  • DIACAP, NIST, HIPAA, FISMA compliant
  • Email support, live chat, and virtual assistants
  • Facebook experience builder
  • Knowledgebase creation and management
  • Multi-channel social brand monitoring
  • Multiple customer self-service tools
  • Offer personalized, tailored services/advice
  • Open API
  • PCI Certified Cloud, Government Cloud for DoD
  • Service Level and Change Management
  • Unified multi-channel support

Pricing Info

Call Oracle Sales for a quote.

Pricing Features

  • Annual cancellation option
  • Fixed price multi-year contract
  • Flex up/down licensing / usage
  • Flexible upgrade schedules
  • Money back guaranteed SLAs

Oracle Service Cloud offers the following pricing packages:

Standalone Chat Dynamic Agent Desktop

  • From $90/seat
  • Analytics
  • App Builder Experience Designer
  • Chat
  • Chat Incident (Case) and Service Contract Management
  • Cloud Platform
  • Core Solution Components
  • Feedback Cloud Service – Chat Surveys
  • Knowledge

Standard Dynamic Agent Desktop

  • From $110/seat
  • Analytics
  • App Builder Experience Designer
  • Core Solution Components
  • Dynamic Agent Desktop including: contextual workspaces, opportunity tracking, and mobile agent app
  • Email Management Cloud Service
  • Enhanced Cloud Platform
  • Knowledge
  • Multi-channel Incident (Case) and Service Contract Management

Enterprise Dynamic Agent Desktop

  • From $140/seat
  • Standard Edition
  • Dynamic Agent Desktop including guided assistance
  • Enhanced Cloud Platform
  • Feedback
  • Outreach
  • Social Monitor

Enterprise Contact Center Dynamic Agent Desktop

  • From $250/seat
  • Enterprise Edition
  • Chat
  • Dynamic Agent Desktop including agent scripting and desktop workflow
  • Enhanced Cloud Platform
  • Product Registration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, New Zealand Post, Air New Zealand, The University of Auckland

Integrations

Oracle Service Cloud offers open standard-based APIs to enable integration to your other systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Oracle Service Cloud comprises Oracle's RightNow suite of products that facilitate social, web, and contact center customer services.

Company Email

Contact No.

Company's Address

Oracle Corporation, 500 Oracle Parkway, Redwood Shores, CA 94065

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Pricing Info

Contact Deskforce for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CallQuall

Integrations

Deskforce integrates with the following business systems and applications:

  • Salesforce
  • Microsoft Dynamics
  • Zendesk
  • Zoho
  • Bitrix
  • SugarCRM
  • HighRise
  • Vtiger
  • Zurmo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Deskforce equips businesses with a full ecosystem of cloud-based real-time communication solution that consolidates the business process and strengthens business intelligence efforts.

Company Email

info@deskforce.com

Contact No.

Company's Address

Tzeret 15, Jerusalem
Israel

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

When you choose a software that you believe will work best for your team you shouldn’t just pay attention to what reviewers have to say about it. Very often individual experience with the solution may be different, depending on specific goals and needs. This is why in our reviews we also provide our User Satisfaction Rating for each solution to give you an immediate impression of how actual users of Oracle Service Cloud and Deskforce rate their experience with the software. Our system is based on complex analysis of product appearances on other sites, social media and blogs, so you will receive a comprehensive and reliable landscape of what other customers think about each service. In this example Oracle Service Cloud got a total satisfaction rating at 100% while for Deskforce N/A% of users express they had a positive experience with it.

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