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Compare Oracle Service Cloud vs Chatra.io

What is better Oracle Service Cloud or Chatra.io? With a wide range of functionalities, pricing, terms, and more to check, determining the best Customer Support Software for your organization is tricky. But making use of our system, it is simple to match the functions of Oracle Service Cloud and Chatra.io including their general SmartScore, respectively as: 7.8 and 8.5 for overall score and 100% and 100% for user satisfaction.

You can also evaluate them feature by feature and find out which program is a more suitable fit for your business. Don’t forget to use a free trial first before getting a plan to see how the program works in real scenarios.

We realize that not all people have enough time to try out dozens of various services, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $90

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Actionable insight reports
  • Add-ins and custom code compatible
  • Case management and guided resolution
  • Complete customer profiles
  • Compliance management
  • Cross-channel customer interaction history
  • Custom policy automation tool
  • Customer intent + content matching
  • Customizable and pre-built reports and dashboards
  • DIACAP, NIST, HIPAA, FISMA compliant
  • Email support, live chat, and virtual assistants
  • Facebook experience builder
  • Knowledgebase creation and management
  • Multi-channel social brand monitoring
  • Multiple customer self-service tools
  • Offer personalized, tailored services/advice
  • Open API
  • PCI Certified Cloud, Government Cloud for DoD
  • Service Level and Change Management
  • Unified multi-channel support

Pricing Info

Call Oracle Sales for a quote.

Pricing Features

  • Annual cancellation option
  • Fixed price multi-year contract
  • Flex up/down licensing / usage
  • Flexible upgrade schedules
  • Money back guaranteed SLAs

Oracle Service Cloud offers the following pricing packages:

Standalone Chat Dynamic Agent Desktop

  • From $90/seat
  • Analytics
  • App Builder Experience Designer
  • Chat
  • Chat Incident (Case) and Service Contract Management
  • Cloud Platform
  • Core Solution Components
  • Feedback Cloud Service – Chat Surveys
  • Knowledge

Standard Dynamic Agent Desktop

  • From $110/seat
  • Analytics
  • App Builder Experience Designer
  • Core Solution Components
  • Dynamic Agent Desktop including: contextual workspaces, opportunity tracking, and mobile agent app
  • Email Management Cloud Service
  • Enhanced Cloud Platform
  • Knowledge
  • Multi-channel Incident (Case) and Service Contract Management

Enterprise Dynamic Agent Desktop

  • From $140/seat
  • Standard Edition
  • Dynamic Agent Desktop including guided assistance
  • Enhanced Cloud Platform
  • Feedback
  • Outreach
  • Social Monitor

Enterprise Contact Center Dynamic Agent Desktop

  • From $250/seat
  • Enterprise Edition
  • Chat
  • Dynamic Agent Desktop including agent scripting and desktop workflow
  • Enhanced Cloud Platform
  • Product Registration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, New Zealand Post, Air New Zealand, The University of Auckland

Integrations

Oracle Service Cloud offers open standard-based APIs to enable integration to your other systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Oracle Service Cloud comprises Oracle's RightNow suite of products that facilitate social, web, and contact center customer services.

Company Email

Contact No.

Company's Address

Oracle Corporation, 500 Oracle Parkway, Redwood Shores, CA 94065

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Online and offline modes
  • Targeted chats
  • Real-time visitor List
  • Pre-chat form
  • Invisibility mode
  • Operating hours
  • Groups
  • Mobile apps
  • Forward messages to email
  • Reply templates
  • Intelligent chat queues
  • Detailed customer information

Pricing Info

Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.

Here are the details:

  • Monthly – $19/agent
  • Annually – $15/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Chatra.io integrates with the following business systems and applications:

  • Front
  • Help Scout
  • Slack

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Chatra.io is a live chat messenger app that is designed to suitably work with your company's website.

Company Email

hello@chatra.io

Contact No.

Company's Address

2200 Clarendon Blvd., Suite 1400A
Arlington, VA 22201
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

In case you continue having second thoughts about which solution will perform best in your case it may be a sensible idea to examine each service’s social metrics. Such metrics are usually a way to see how popular every product is and how big is its online presence.For instance, if you analyze Oracle Service Cloud LinkedIn account you’ll see that they are followed by 54 people. In case of Chatra.io the amount of followers on their LinkedIn page is 3.

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