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Compare Opsgenie vs CitraTest APM

What is better Opsgenie or CitraTest APM? You can use our scoring system to provide you with a general idea which Application Performance Monitoring Software product is better for your company. For overall product quality, Opsgenie attained 9.2 points, while CitraTest APM earned 6.4 points. Meanwhile, for user satisfaction, Opsgenie scored 98%, while CitraTest APM scored 100%.

Details about their functions, tools, supported platforms, customer support, plus more are given below to provide you with a more precise assessment. Don’t forget to get only the functions your company needs to avoid wasting money for features that are unnecessary.

People who want to save some time or would like to get a Application Performance Monitoring Software recommendation from our experts might want to take a look at these top choices for this year: Uptime Cloud Monitor, Dynatrace, Bugsnag.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Incident management
  • Advanced post-incident analysis
  • Incident postmortems
  • Real-time incident event tracking
  • Alert lifecycle tracking
  • Alert classification 
  • Account-wide incident alerts
  • Advanced alert enrichment
  • Advanced alert customization
  • Custom alert actions
  • Alert and notification policies
  • Team-based organization and visibility
  • Data segmentation
  • On-call management
  • Optional alert fields
  • Automated Opsgenie actions
  • Action mapping systems
  • Incoming phone call routing
  • Advanced operations tools
  • Single sign-on access
  • Service status page
  • Service subscriptions
  • Service and infrastructure health analysis
  • Team-based service management
  • Alert to incident roll-up
  • Incident command center
  • Web conference bridge
  • Free stakeholder communications
  • Data encryption
  • Notification rule management
  • Downloadable and schedulable reports
  • Resource usage reports
  • Monthly overview analytics
  • Productivity analytics
  • On-call analytics
  • Attendance and efficiency analytics
  • Post-incident analysis reporting
  • Plan-based data retention 
  • Custom user roles
  • API access
  • Customizable bi-directional integrations 
  • Integrations with in-house/on-premise systems
  • Monitoring integrations
  • ChatOps integrations
  • Community, email, chat, and phone support
  • Native mobile application

Pricing Info

Available pricing plans:

Free

  • Up to 5 users
  • Unlimited number of alerts
  • Email notifications (unlimited)
  • Android/iOS push notifications (unlimited)
  • 100 SMS notifications (US and Canada)
  • 100 SMS notifications (International)
  • iOS and Android mobile applications
  • API request limits depending on the number of users x1000
  • Team-based organization and visibility
  • Data segmentation
  • On-call management (schedules, escalation, and routing rules)
  • Optional alert fields
  • Alert lifecycle tracking
  • Alert classification (tags)
  • Monitoring integrations
  • ChatOps integrations
  • 3-month data retention
  • Community customer support coverage

Essentials – $11/user/month ($9/user/month when billed annually)

  • Unlimited alerts, email, and android/iOS push notifications.
  • US and Canada SMS/Voice notifications
    • number of user x100
    • $0.10 per additional notification
  • International SMS/Voice notifications
    • number of users x25
    • $0.35 per additional notification
  • API request limits depending on the number of users x1000.
  • iOS, Android, and Blackberry Dynamics mobile app
  • Monitoring and ChatOps integrations
  • Customizable bi-directional integrations with Jira Software and Jira Service Desk
  • Downloadable and schedulable reports
  • Resource usage reports
  • 6-month data retention
  • Email and chat support

Standard – $23/user/month ($19/user/month when billed annually)

  • All Essential plan features
  • Unlimited SMS/Voice notifications for US and Canda and international territories.
  • Unlimited access to Opsgenie APIs
  • Rich actionable alerts
    • Automated Opsgenie actions
    • Advanced alert enrichment
    • Advanced alert customization
    • Custom alert actions
    • Alert and notification policies
  • Customizable bi-directional integrations
    • Outbound integrations
    • Bi-directional integration with Jira Software and Jira Service Desk
    • Bi-directional integrations with ITSM Tools
    • Integrations with in-house/on-premise systems
    • Action mapping system
  • Incoming phone call routing
    • $10/number/month if from a phone number (1 free)
    • $0.10/minute if from within US and Canada territories (100 minutes free)
    • $0.35/minute for international calls
  • Heartbeat monitoring
  • Single sign-on access
  • Custom user roles
  • Central notification rule management
  • Advanced reporting analytics 
    • Downloadable and schedulable reports
    • Resource usage reports
    • Monthly overview analytics
    • Operational efficiency analytics
    • On-call analytics
  • 1-year data retention 

Enterprise – $35/user/month ($29/user/month when billed annually)

  • All Standard plan features
  • External services
  • Service status pages
  • Service subscriptions
  • Service and infrastructure health analysis
  • Team-based service management
  • Planning and scenarios
  • Alert to incident roll-up
  • Incident command center
  • Advanced post-incident analysis
  • Incident postmortems
  • Real-time incident event tracking
  • Web conference bridge
  • Free stakeholder communications
  • Data encryption
  • Conference attendance and efficiency analytics
  • Post-incident analysis reporting
  • Service and infrastructure health analysis
  • Unlimited data retention
  • 24/7 email, chat, and phone support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Washington Post, Bitly, Looker

Integrations

Opsgenie integrates with more than 200 applications including various communication and collaboration, monitoring and logging, ticketing, automation tools. Below are some of them:

  • Slack
  • Datadog
  • Jira
  • Amazon Cloud Watch
  • Zendesk
  • Zapier
  • Cherwell
  • Big Panda
  • BMC Remedy
  • Dynatrace
  • SolarWinds
  • SignalFX
  • Campfire
  • Catchpoint
  • GitHub
  • HipChat
  • Zapier
  • Uptrends
  • Uptime
  • StatusHub

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive incident management system that facilitates issue forecasting, reporting, and resolution.

Company Email

sales@opsgenie.com

Contact No.

Company's Address

465 Pine Street
San Francisco, CA 94104
USA

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SmartScore™

OUR SCORE 6.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cause diagnosis
  • User-centric monitoring
  • Measure and validate user SLAs
  • Simplify incident response procedures
  • Non-intrusive monitoring
  • Integrations

Pricing Info

CitraTest APM doesn’t avail details of its enterprise pricing plans to the public. Contact the vendor to obtain your custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Accenture, Citrix, Deloitte

Integrations

CitraTest APM integrates with the following business systems and applications:

  • BMC patrol
  • Sightline
  • CA Unicenter
  • IBM Tivoli
  • Microsoft System Center
  • HP BSM
  • Empirix OneSight

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive application performance monitoring platform designed to increase IT operational efficiency while eliminating monitoring complexity.

Company Email

sales@tevron.com

Contact No.

Company's Address

Tevron
402 Amherst Street
Nashua, NH 03060

ManageEngine Applications Manager

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $945

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Web Transaction Monitors
  • App Server Monitors
  • Database Monitors
  • NoSQL Monitors
  • Middleware/Messaging Monitors
  • Web Services/SOA
  • Services
  • Server Monitors
  • Virtualization Monitors
  • Cloud Monitors
  • ERP Monitors
  • Windows Monitors
  • Integration
  • Mobile Apps
  • Application Discovery and Dependency Mapping (ADDM)
  • User Defined Custom Monitors
  • Fault Management
  • Anomaly Detection
  • SLA Management
  • Capacity Planning
  • SSL Certificate Monitoring
  • Rest APIs
  • Scalability

Pricing Info

ManageEngine Applications Manager pricing starts at $945. You need to call the vendor to talk to their Product Specialist or request a price quote from their sales team using the contact form on the product website.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

JPMorgan Chase and Co., MetLife, Hallmark

Integrations

  • ManageEngine ServiceDesk Plus
  • ServiceNow
  • Site24x7
  • ManageEngine Analytics Plus
  • ManageEngine OpManager

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine Applications Manager is an application performance monitoring solution that proactively monitors business applications.

Company Email

eval-apm@manageengine.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588, USA

Almost as important as features and user support quality are pricing options given by Opsgenie and CitraTest APM. Although cost should not be the only aspect it’s definitely an important thing to consider. You should count on a flexible pricing plan that can be adjusted to your team size and effortlessly scaled up if your team develops. Make sure you don’t opt for packages that have complex tools that you won’t find a use for and always try to get in touch with the vendor directly because big companies can often count on discounts. You should also check out a free trial or demo of each software to spend at least some time working with it. It’s a valuable experience that doesn’t ask you to pay any money and provides you with a solid overview of what it feels like to work with Opsgenie and CitraTest APM.

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