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Compare OPINATOR vs Retently

What is better OPINATOR or Retently? Getting the appropriate Customer Experience Management Software product is as simple as evaluating the solid and weak functions and terms offered by OPINATOR and Retently. Here you can also match their general scores: 8.0 for OPINATOR vs. 8.6 for Retently. Or you can look at their general user satisfaction rating, N/A% for OPINATOR vs. N/A% for Retently.

We suggest that you take some time to study their differences and determine which one is the better option for your organization. What’s more bear in mind to factor in your company’s or industry’s special circumstances, for instance, a multilingual app for a global company or a mobile platform to help you work in the field.

Users who want to save some time or would like to get a Customer Experience Management Software suggestion from our team might want to examine these top choices for the current year: Zendesk, Yotpo, Qualtrics CX.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customizable Interaction Forms
  • Tailored Response Screen per Form
  • Public Social Opinion Webpages
  • Control Dashboard
  • Interactions Report
  • Multi-Channel Interactions
  • Push Interactions
  • Incentives Platform
  • Push Notifications
  • Data Export

Pricing Info

Contact the vendor for pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BBVA, Northface, Santander

Integrations

OPINATOR provides users with the means to make quick and easy integrations. Therefore, connecting the application with other services requires only a short link to enable its interactive elements to be utilized in any form anywhere, such as in:

  • Website Pop-Ups
  • QR Codes
  • SMS & Email Campaigns
  • Chatbots

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A multi-channel customer interactions management service that enables organizations to engage their target audiences in real-time.

Company Email

info@opinator.com

Contact No.

Company's Address

Innology Ventures, S.L.
Paseo de la Castellana 210, Piso 8
Puerta 10, 28046 Madrid
Spain

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Targeted Surveys
  • Advanced Reports
  • Simple Segmentation
  • Custom Templates
  • Multiple Survey Channels
  • Transactional NPS Campaigns
  • NPS Automation Scenarios
  • Native Integrations

Pricing Info

Retently offers different subscription packages depending on the types of features you need, the number of users you need the system to support, and the amount of surveys you intend to conduct monthly. This way, you get the most out of your budget and make sure you are only paying for what your operations require. If you still feel unsure about investing in this product, the vendor also has a free 14-day trial so that you can get a better feel of the features that the application has to offer.

Basic Plan – $39 per month / $328 per year

A basic NPS service for companies that start tracking and improving customer sentiment.

  • 1,000 Monthly Surveys
  • 1 Campaign
  • 1 User
  • Email surveys
  • Multi-language survey templates
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • Email Marketing Integrations
  • Slack Integration

Growth Plan – $99 per month / $832 per year

Great for SaaS, eCommerce, and SMBs that need multi-channel regular and transactional NPS.

  • 5,000 Monthly Surveys
  • 5 Campaigns
  • 5 Users
  • Email surveys
  • Multi-language survey templates
  • In-app surveys
  • Transactional surveys
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • AI-powered response analytics
  • Email Marketing Integrations
  • Slack Integration
  • Zapier Integration
  • Intercom Integration
  • Shopify Integration

Premium Plan – $249 per month / $2092 per month

Designed for companies that need to automate the processing of high volume customer feedback.

  • 15,000 Monthly Surveys
  • 15 Campaigns
  • 15 Users
  • Email surveys
  • Multi-language survey templates
  • In-app surveys
  • Transactional surveys
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • AI-powered response analytics
  • Email Marketing Integrations
  • Slack Integration
  • Zapier Integration
  • Intercom Integration
  • Shopify Integration
  • CRM Integrations
  • Retently API
  • Import of existing NPS data

Enterprise Plan – Contact Vendor for Pricing

Customer experience management for companies looking for tailored solutions and custom integrations.

  • Custom Monthly Surveys
  • Custom Campaigns
  • Custom Users
  • Email surveys
  • Multi-language survey templates
  • In-app surveys
  • Transactional surveys
  • Automation workflows, webhooks
  • Conversations
  • Customer segmentation
  • Data export
  • AI-powered response analytics
  • Email Marketing Integrations
  • Slack Integration
  • Zapier Integration
  • Intercom Integration
  • Shopify Integration
  • CRM Integrations
  • Retently API
  • Import of existing NPS data
  • Data Warehousing
  • On-Premise, White-Label Service

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PepsiCo, GlaxoSmithKline, and Qantas

Integrations

Retently offers API capabilities, allowing it to blend seamlessly with third-party applications such as:

  • Zapier
  • Intercom
  • Slack
  • Salesforce
  • Hubspot
  • Microsoft Dynamics
  • Shopify
  • Magento
  • WooCommerce
  • MailChimp
  • Constant Contact
  • Aweber
  • Campaign Monitor
  • GetResponse
  • Pipedrive
  • Zendesk
  • FreshDesk
  • Help Scout
  • MonkeyLearn
  • Geckoboard
  • ChartMogul

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive NPS software that allows you to collect and analyze feedback in order to improve customer retention and improve overall operations.

Company Email

sales@retently.com

Contact No.

Company's Address

2318 Louis Rd, Suite B
Palo Alto, CA 94303
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

In case you are still having doubts about which service will work best in your case it might be a good idea to check out each service’s social metrics. Such metrics are quite often a way to see how popular every product is and how large is its online presence. For instance, in case of Facebook OPINATOR has 679 likes on their official profile while Retently profile is liked by 207 people.

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