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Compare Ooma vs Vocalcom Cloud Contact Center

What is better Ooma or Vocalcom Cloud Contact Center? A great way to find the appropriate Communications Software product for your business is to evaluate the solutions against each other. Here you can compare Ooma and Vocalcom Cloud Contact Center and see their features compared thoroughly to help you select which one is the superior product. Furthermore, you can compare their overall ratings, such as: overall score (Ooma: 8.3 vs.

Vocalcom Cloud Contact Center: 8.4) and user satisfaction (Ooma: 92% vs. Vocalcom Cloud Contact Center: 99%). Examine their distinctive features and similarities and see which one outperforms the other. Likewise, imagine how your business will look like in the future; will your business outgrow the app in the next 3-5 years?

Users who are pressed for time or would like to get a VoIP Software advice from our experts might want to examine these top choices for the current year: Slack, RingCentral, 8×8 VoIP Phone Service.

Ooma

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 92%

Pricing

Starting from $3.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Enterprise-Grade Business Phone Service
  • Call Parking
  • Forward Calls on Device Outage
  • 7-Digit Dialing
  • Revolutionary Home Phone Service
  • Frees You from Expensive Home Phone Bills
  • Advanced Voice Compression
  • HD Voice
  • Wire-Speed QoS
  • Adaptive Redundancy
  • Encrypted Calls
  • Full Home Protection
  • Get Real-Time Alerts On Your Mobile Device
  • Automatic Arming and Disarming
  • Call 911 from Anywhere

Pricing Info

Ooma offers several SMB and enterprise pricing packages for business and home use. Give the details a look, and select the service and package that fits your own communication or security needs.

Business Phone Service For Small Business

New Business Starter Package

  • $19.95/user/mo.
  • Everything you need without the fluff. Sound like an established business without paying for the costs of one.
  • Flat rate user pricing
  • No Contracts
  • Features included:
    • Free number transfer
    • Main business number – local or toll free
    • Direct dial number
    • Virtual fax number
    • Conference line number
    • Unlimited calling US/Canada
    • Call Park
    • Forward calls on Device Outage
    • Multi-Level Virtual Receptionist
    • 7-Digit Dialing

Existing Business Package

  • $19.95/user/mo.
  • Get more features and pay less with the Ooma Office business phone system.
  • Switch easily
  • Free number transfer
  • No contracts

Buy Your Own Hardware Package or Build Your Own

  • Two User Wireless Analog
    • $199.99 – One-Time Cost
    • Comes with:
      • 1 Ooma Office Base Station
      • 1 DP1 Desktop Phone
      • Ooma Linx
  • Two User IP Phone
    • $199.99 – One-Time Cost
    • Comes with:
      • 2 Yealink T23G IP Phone
  • Collaboration Bundle
    • $499.98 – One-Time Cost
    • Comes with:
      • 1 Yealink Conference IP Phone
      • 1 Yealink T23G IP Phone

Business Phone Service For Enterprises

  • Custom-built enterprise VoIP for every business communication need
  • Enterprise-Grade Features
    • Advanced Call Analytics
    • Voicemail Transcription
    • Desktop and Mobile Apps
    • Team Chat
    • Click to Call
  • Integrations
    • Google Gsuite
    • Office365
    • Salesforce
    • MS Dynamics
    • Zendesk
  • Contact Center Platform
    • Intelligent call routing
    • 50 out-of-the-box integrations
    • Quickly design IVRs
    • Powered by Talkdesk
  • Please contact the vendor to get a quote.

Phone Service For Household

Basic Home Phone Service Package

  • Ooma Telo
    • The Smart Phone For Your Home.
    • $99.99 + Free Shipping
  • Ooma Air
    • Ooma Telo Air
    • $129.99 + Free Shipping
  • Features included:
    •  911 Alerts
    • Low-Cost International Calling
    • Keep Your Number
    • The Utmost Voice Clarity
    • Answering Machine Functionality
    • My Ooma Online Portal
    • Caller ID, Call Waiting
    • Voicemail
    • Free Ooma-to-Ooma Calling
    • Choose a New Number in Most U.S. Area Codes
    • Online Call Log
    • Advanced Network/Firewall Configuration
    • Ooma Wireless Adapter
    • Bluetooth

Premier Home Phone Service Package

  • Ooma Telo
    • The Smart Phone For Your Home.
    • $99.99 + Free Shipping
  • Ooma Air
    • Ooma Telo Air
    • $129.99 + Free Shipping
  • Features included:
    • Instant Second Line
    • Backup Number
    • Voicemail Monitoring
    • Private Voicemail
    • Expanded Call BlockingExpanded Call Blocking
    • Call Forwarding
    • Free Mobile Minutes
    • Voicemail-to-Email Forwarding (Audio)
    • Private Device
    • Free Calling to Canada and Mexico
    • Three-Way Conferencing
    • Send to Voicemail
    • Caller Name
    • Google Voice Extensions
    • Do Not Disturb
    • Multi-Ring
    • Voicemail Alerts

Home Security Package

  • Full Protection for Your Home

Home Security Subscription Plans

Monitor

  • Free for Basic and Pemier Home Phone Service Customers and Standalone Home Security Customers
  • Features included:
    • Unlimited Sensors
    • Real-time Sensor Status in Mobile App
    • Door Open/Close Notifications
    • Motion Notifications
    • Tamper Detection Notifications
    • 90-day Logs of All Activity
    • Home, Away, Night, Vacation Modes
    • Custom Modes
    • Audible Spoken Notifications on Telo
    • Mobile Push Notifications

Security 

  • Basic Home Phone Service Customers – $4.99/mo.
  • Premier Home Phone Service Customers – $3.99/mo.
  • Standalone Home Security Customers – $5.99/mo.
  • Features included:
    • Unlimited Sensors
    • Real-time Sensor Status in Mobile App
    • Door Open/Close Notifications
    • Motion Notifications
    • Tamper Detection Notifications
    • 90-day Logs of All Activity
    • Home, Away, Night, Vacation Modes
    • Custom Modes
    • Audible Spoken Notifications on Telo
    • Mobile Push Notifications
    • Location Based Mode Switching
    • Scheduled Mode Switching
    • SMS Notifications
    • Phone Call Notifications
    • Email Notifications
    • Remote 911
    • Multiple Users of App

Buy Your Own Home Security Bundle or Build Your Own

  • Smart Home Security Starter Kit with Ooma Butterfleye Camera – $299.99
  • Home Security Starter Pack – $179.99
  • Door and Window Sensor – $24.99
  • Ooma Butterfleye Wireless Full-HD Security Camera – $149.99
  • Ooma Butterfleye Wireless Full-HD Security Camera [3-Pack] – $399.99
  • Ooma Butterfleye Black Wireless Full-HD Security Camera –  $199.99
  • Ooma Butterfleye Black Wireless Full-HD Security Camera [3-Pack – $499.99
  • Motion Sensor – $39.99
  • VTech Garage Door Sensor – $29.99
  • Siren – $39.99
  • Water Sensor – $39.99

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Slack, Traction on Demand, Marcel Hudson

Integrations

Ooma can be integrated with the following tools:

  • Google Gsuite
  • Office365
  • Salesforce
  • MS Dynamics
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful, robust, and advanced VoIP and security system designed for business and home use, assisting you in keeping your business connected and monitoring the security of your home straight from your own mobile device anywhere.

Company Email

sales@oomacare.com

Contact No.

Company's Address

Ooma, Inc.
525 Almanor Avenue, Suite 200
Sunnyvale, CA 94085
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from €65

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automatic CTI screen pops
  • Click to call meeting, click-to-chat, click-to-video
  • Complete browser-based multichannel agent desktop – WebRTC
  • Context based call scripting
  • Customer feedback Software and NPS
  • Dynamic call and screen recording
  • Internal knowledge base
  • Multichannel skills-based routing
  • No hardware to buy. Total security and reliability
  • Out-of-the-box CRMs integration
  • Predictive, progressive, and preview dialing
  • Proactive service notifications
  • Real time contextual routing
  • Simply configure, provision, and monitor your call center
  • Single click agent monitoring and reporting
  • Social media customer engagement
  • Social monitoring and engagement
  • Tight IVR/ACD integration
  • Workforce optimization and quality management

Pricing Info

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

  • €75 billed per month or €0.035 billed per minute
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD integration
  • Configurable call recording
  • Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

  • CRM auto-sync
  • Dynamic routing (CLID or data-driven and CRM-based)
  • Click-to-call back from the web
  • Power and predictive dialing
  • All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

  • Routing using full context
  • Unlimited email, chat, and social accounts
  • Omni-channel real time SLA management
  • Real-time customer surveys
  • Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

  • Quality and customer experience management
  • Workforce Management (WFM)
  • Speech and text analytics
  • Sales acceleration platform
  • Dedicated account manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hyundai, McDonald's, Orange, GazMetro

Integrations

Vocalcom Contact Center Software integrates with the following business systems and applications:

  • Amazon EC2
  • Avaya Aura Call Center Elite
  • BigCommerce
  • Contacts
  • DocuSign
  • Lync Online
  • Magento
  • Microsoft Dynamics CRM Online
  • Oracle CRM On Demand
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SAP CRM On demand
  • Vocalcom Contact Center Software
  • VoIP / SIP PC Softphone
  • Wordpress
  • Zendesk
  • Zuora

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.

Company Email

Contact No.

Company's Address

25 rue Balzac,
75008 Paris,
France

RingCentral

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Pricing Info

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing, Binswanger Glass

Integrations

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.

Company Email

Contact No.

Company's Address

RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA

No Communications Software will be able to cover all the needs of a specific team. Though key functionalities of Ooma and Vocalcom Cloud Contact Center are important you should also thoroughly explore the integrations offered by each product. In many cases you will already be making use of various kinds of SaaS software in your company and it’s definitely wiser to opt for products that integrate well with each other. With that approach you will be able to be certain of a reliable exchange of information between your teams and software used, which can considerably reduce time devoted to migrating between one service and the next.

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