OneDesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Integrated Chat and Collaboration
- Service Request Management
- Customer Portal & Knowledge Base
- Automated & Customizable Workflows
- Traditional & Agile Project Management
- Gantt Charts, Assignment, & Scheduling
- Reporting & Exporting
- Task Timers and Timesheets
Pricing Info
Pricing Info
OneDesk has a 14-day free trial. The vendor offers the following pricing plans: $11/user/month (monthly), $9/user/month (yearly)
- Helpdesk
- Project Management
- Customer Apps
- Mobile App
- Full Featured
- Unlimited projects and customers
Integrations
Integrations
OneDesk integrates with the following software:
- Box
- Dropbox
- FreshBooks
- Mailchimp
- Okta
- QuickBooks
- Visual Studio
- WordPress
- Azure Active Directory
- hundreds more with Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
OneDesk is a project management software and helpdesk solution seamlessly joined together under one platform.
Company Email
hello@onedesk.com
Contact No.
Company's Address
OneDesk Software Inc.,
1500 du College, Suite 210, Montreal, QC,
Canada
OneDesk Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- User-friendly web-based help desk ticket submission
- Automated email notifications when tickets updated
- Ticket tracking and history
- Self support channels for end users who want to fix issues on their own
- Customizable fields, status, priorities and workflows
- Integrated dashboard for easy monitoring and management
- Email and RSS subscription to threads, forums, and online communities
- Knowledgebase with entries searchable via category and keyword
- Integrated Screenshot capture tool
Pricing Info
Here is the KronoDesk cost information:
KronoDesk offers 8 pricing plans, details are described below.
Free. This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk.
Single. 1 agent, unlimited customers, unlimited tickets. Available at $19.99 / month
3-User. 3 agents, unlimited customers, unlimited tickets Available at $69.99 /month
5-User. 5 agents, unlimited customers, unlimited tickets Available at $99.99/ month
10-User .10 agents, unlimited customers, unlimited tickets. Available at $159.99 / month
20-User. 20 agents, unlimited customers, unlimited tickets. Available at $199.99 / month
50-User. 50 agents, unlimited customers, unlimited tickets. Available at $399.99/ month
100-User.100 agents, unlimited customers, unlimited tickets. Available at $599.99 / month
Integrations
- Spira Team
- Email integration
- MS Office 2010/2013 (Prerequisite: Microsoft VSTO 10.0 – x86 | x64)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Norkom Technologies, Deutsche Bank, Dolby, EA Sports
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.
Company Email
sales@inflectra.com
Contact No.
Company's Address
8121 Georgia Ave, Suite 504, Silver Spring, MD 20910-4957, United States of America
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No Help Desk Software will be able to solve all the needs of a company. Even though main functionalities of OneDesk and KronoDesk are important you should also carefully analyze the integrations supported by each service. Quote frequently you will already be making use of some other B2B software in your company and it’s definitely better to choose apps that integrate well with one another. If you do that you can ensure a smooth transfer of data between your teams and software used, which can considerably reduce time wasted on migrating between one software and the other.
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