Compare Ytel vs. OlarkSpecific companies demand different types of Customer Support Software. To understand well which service meets your requirements, think of assessing various alternatives feature by feature including their terms and costs. Similarly, you may get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system. The results are: Olark (8.7) vs. Ytel (7.8) for general quality and efficiency; Olark (98%) vs. Ytel (95%) for user satisfaction rating. Analyze their high and low points and find out which software is a better option for your company. An effective, simple way is to note down the strengths and weaknesses of both services side by side and check which solution has more benefits. As of now, the top services in our Communications Software category are: RingCentral, Slack, 8×8 VoIP Phone Service.
|Monthly payment | Quote-based||Monthly payment | Annual Subscription|
Ytel is a communication and contact center software solution with products for different modes of communication like phone, messages, and email.
Olark is a popular chat support platform used by hundreds of businesses.
Ytel Beacon’s enterprise pricing information will depend on the number of minutes, live messages, and real time insights you’re interested to purchase. X5 Cloud Contact Center, on the other hand, is offered against an individual quote, and you can also schedule a free demo and discuss a suitable price with sales agents. Here are the details:
X5 Cloud Contact Center
Beacon – 7500 Minutes for $250
Limited Time Offer 10,000 Minutes at $100
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
|Small Business | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about Ytel pricing||Learn more about Olark pricing|
Ytel is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:
Olark Live Chat supports integrations with the following business systems and applications:
|Lead Strata Marketing, Drips.com, MediaMix365||Nosh Detox, CoPromote, Man Crates, CommitChange.com|
|USA, UK, Canada, International||USA, UK, Canada, China, Germany, India, Japan|
| 27422 Portola Parkway, Suite 100|
Foothill Ranch, CA 92610
| 76 South Park St.|
San Francisco, CA 94107
|List of Features|
List of Features
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Almost as crucial as useful features and customer support quality are pricing plans made available by Olark and Ytel. Although pricing should not be a deciding factor it’s without a doubt an important thing to consider. You should look for a flexible pricing plan that can be matched with your business size and effortlessly scaled up every time your business expands. Be sure that you don’t choose packages that have complex tools that you won’t use and always try to get in touch with the vendor directly because enterprises can often count on more affordable prices. You should also check out a free trial or demo of each product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to pay any money and offers a solid overview of what it feels like to work with Olark and Ytel.