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Compare Ytel vs. Olark

If you’re experiencing a hard time selecting the best Customer Support Software product for your needs, it’s a good idea to do a comparison of the available software and discover which service offers more positive aspects. In particular, here you can review Olark (overall score: 8.7; user rating: 98%) vs. Ytel (overall score: 7.8; user rating: 95%) for their overall performance. You can even see which one provides more functions that you need or which has more flexible pricing plans for your current situation. Working with a clear table to compare their features will significantly improve the likelihood of finding the appropriate product for your company. Take a closer look at other aspects of the software like if it’s easy to use, flexibility, scalability, and pricing terms. In the event you need to quickly find the top Communications Software according to our experts we advise you take a look at one of these services: Slack, RingCentral, 8×8 VoIP Phone Service.
Compare

Ytel

VS

FREE DEMO

Olark

VS

Ytel screenshot Olark screenshot
Pricing Page

Total Score

Our Score

8.5 ?

Our Score

8.7 ?

Customer Experience

Customer Experience

Customer Experience

95% ?

Customer Experience

98% ?

Cost

Cost

by quote

$12

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

General Info

General Info

Ytel is a contact center software and communications API solution that supports multiple modes of communication such as phone, messages, and email.
Olark is a popular chat support platform used by hundreds of businesses.
Useful Links
Contact Email

Contact Email

sales@ytel.com
Pricing Page

Pricing Page

Learn more about Ytel pricing Learn more about Olark pricing
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Features

Available Features

Ytel FEATURES

Outbound Campaign Builder
  • Phone Calls
  • Direct to Voicemail
  • Messaging
Intelligent Routing
  • Lead Decisioning
  • Call Tracking
  • Live Transfers
Inbound Lead Conversion
  • Live Conversation Management
  • Lead Nurturing
  • Campaign Reporting
API Capability
  • Voice Programming
  • Message Programming

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API
Company's Address

Company's Address

27422 Portola Parkway, Suite 100
Foothill Ranch, CA 92610
USA
76 South Park St.
San Francisco, CA 94107
Prominent Clients

Prominent Clients

Lead Strata Marketing, Drips.com, MediaMix365 Nosh Detox, CoPromote, Man Crates, CommitChange.com
Languages Supported

Languages Supported

English English
Supported Integrations

Supported Integrations

Ytel is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:

  • Zapier
  • HubSpot
  • Zendesk
  • InfusionSoft
  • Velocify
  • Base CRM
  • Salesforce Marketing Cloud
  • SugarCRM
  • National Data Systems
  • onsite
  • LeadMailbox
  • insellerate
  • Base

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment
Available Plans

Available Plans

Ytel is available on a by-quote basis. If you would like to learn more about their pricing options, don’t hesitate to get in touch with their representatives.

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature
Customer Support

Customer Support

Phone Live Support
Ticket
Live Support
Ticket Training
Phone No.

Phone No.

+1 800-382-4913 support@olark.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which product will be best in your case it may be a sensible idea to check out each service’s social metrics. These metrics are quite often an indicator of how popular every product is and how big is its online presence.For instance, if you analyze Olark LinkedIn page you’ll see that they are followed by 519 users. In case of Ytel the number of followers on their LinkedIn page is 396.