Compare Ytel vs. Olark

If you’re experiencing a hard time selecting the best Customer Support Software product for your needs, it’s a good idea to do a comparison of the available software and discover which service offers more positive aspects. In particular, here you can review Olark (overall score: 8.7; user rating: 98%) vs. Ytel (overall score: 7.8; user rating: 95%) for their overall performance. You can even see which one provides more functions that you need or which has more flexible pricing plans for your current situation. Working with a clear table to compare their features will significantly improve the likelihood of finding the appropriate product for your company. Take a closer look at other aspects of the software like if it’s easy to use, flexibility, scalability, and pricing terms. We are aware that not all businesses have the time to try out dozens of different solutions, so we created a list of recommendations that you may find useful. Our top selections for the Communications Software category are: RingCentral, 8×8 VoIP Phone Service, Slack.
Compare

Ytel

VS

Olark

VS

Ytel screenshot Olark screenshot
Pricing Page

Total Score

Our Score

7.8 ?

Our Score

8.7 ?

Customer Experience

Customer Experience

Customer Experience

95% ?

Customer Experience

98% ?

Cost

Cost

$100

$12

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

General Info

General Info

Ytel is a communication and contact center software solution with products for different modes of communication like phone, messages, and email.
Olark is a popular chat support platform used by hundreds of businesses.
Useful Links
Contact Email

Contact Email

sales@ytel.com
Pricing Page

Pricing Page

Learn more about Ytel pricing Learn more about Olark pricing
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Features

Available Features

Ytel FEATURES

  • Call Recording/Tracking
  • Open API
  • Real-Time Agent Reporting
  • Custom Data Forms
  • Built-in softphone
  • Agent Chat
  • Lead Search
  • Call Dispositions
  • Integrated Payment System
  • Advanced Reporting
  • Built-in apps
  • Neighborhood touch
  • Custom Messages

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API
Company's Address

Company's Address

27422 Portola Parkway, Suite 100
Foothill Ranch, CA 92610
USA
76 South Park St.
San Francisco, CA 94107
Prominent Clients

Prominent Clients

Lead Strata Marketing, Drips.com, MediaMix365 Nosh Detox, CoPromote, Man Crates, CommitChange.com
Languages Supported

Languages Supported

English English, China, Germany, India, Japan
Supported Integrations

Supported Integrations

Ytel is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:

  • Zapier
  • HubSpot
  • Zendesk
  • InfusionSoft
  • Velocify
  • Base CRM
  • Salesforce Marketing Cloud
  • SugarCRM
  • National Data Systems
  • onsite
  • LeadMailbox
  • insellerate
  • Base

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment
Available Plans

Available Plans

Ytel Beacon’s enterprise pricing information will depend on the number of minutes, live messages, and real time insights you’re interested to purchase. X5 Cloud Contact Center, on the other hand, is offered against an individual quote, and you can also schedule a free demo and discuss a suitable price with sales agents. Here are the details:

X5 Cloud Contact Center

  • Pricing available by quote/ Schedule a demo

Beacon – 7500 Minutes for $250

  • 25,000 Minutes for $500
  • 55,000 Minutes for $1000
  • 125,000 Minutes for $2000
  • Live Messages
  • Real Time Views
  • Press DNC
  • Machine Detection
  • Reporting

Limited Time Offer 10,000 Minutes at $100

  • Calls billed at 60-second intervals

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature
Customer Support

Customer Support

Phone Live Support
Ticket
Live Support
Ticket Training
Phone No.

Phone No.

+1-800-382-4913 support@olark.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which product will be best in your case it may be a sensible idea to check out each service’s social metrics. These metrics are quite often an indicator of how popular every product is and how big is its online presence.For instance, if you analyze Olark LinkedIn page you’ll see that they are followed by 519 users. In case of Ytel the number of followers on their LinkedIn page is 396.