Compare Ytel vs. Olark

Specific companies demand different types of Customer Support Software. To understand well which service meets your requirements, think of assessing various alternatives feature by feature including their terms and costs. Similarly, you may get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system. The results are: Olark (8.7) vs. Ytel (7.8) for general quality and efficiency; Olark (98%) vs. Ytel (95%) for user satisfaction rating. Analyze their high and low points and find out which software is a better option for your company. An effective, simple way is to note down the strengths and weaknesses of both services side by side and check which solution has more benefits. As of now, the top services in our Communications Software category are: RingCentral, Slack, 8×8 VoIP Phone Service.
Compare

Ytel

VS

Olark

VS

Ytel screenshot Olark screenshot
Pricing Details

Our Score

Our Score

7.8 ?

Our Score

8.7 ?

Client Experience

Client Experience

Client Experience

95% ?

Client Experience

98% ?

Pricing

Pricing

$100

$12

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

Ytel is a communication and contact center software solution with products for different modes of communication like phone, messages, and email.
Olark is a popular chat support platform used by hundreds of businesses.
Useful Links
Pricing Info

Pricing Info

Ytel Beacon’s enterprise pricing information will depend on the number of minutes, live messages, and real time insights you’re interested to purchase. X5 Cloud Contact Center, on the other hand, is offered against an individual quote, and you can also schedule a free demo and discuss a suitable price with sales agents. Here are the details:

X5 Cloud Contact Center

  • Pricing available by quote/ Schedule a demo

Beacon – 7500 Minutes for $250

  • 25,000 Minutes for $500
  • 55,000 Minutes for $1000
  • 125,000 Minutes for $2000
  • Live Messages
  • Real Time Views
  • Press DNC
  • Machine Detection
  • Reporting

Limited Time Offer 10,000 Minutes at $100

  • Calls billed at 60-second intervals

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Phone Number

Phone Number

+1-800-382-4913 support@olark.com
Pricing Details

Pricing Details

Learn more about Ytel pricing Learn more about Olark pricing
Vendor Email

Vendor Email

sales@ytel.com
Available Integrations

Available Integrations

Ytel is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:

  • Zapier
  • HubSpot
  • Zendesk
  • InfusionSoft
  • Velocify
  • Base CRM
  • Salesforce Marketing Cloud
  • SugarCRM
  • National Data Systems
  • onsite
  • LeadMailbox
  • insellerate
  • Base

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Popular Customers

Popular Customers

Lead Strata Marketing, Drips.com, MediaMix365 Nosh Detox, CoPromote, Man Crates, CommitChange.com
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Canada, China, Germany, India, Japan
Contact Address

Contact Address

27422 Portola Parkway, Suite 100
Foothill Ranch, CA 92610
USA
76 South Park St.
San Francisco, CA 94107
List of Features

List of Features

Ytel FEATURES

  • Call Recording/Tracking
  • Open API
  • Real-Time Agent Reporting
  • Custom Data Forms
  • Built-in softphone
  • Agent Chat
  • Lead Search
  • Call Dispositions
  • Integrated Payment System
  • Advanced Reporting
  • Built-in apps
  • Neighborhood touch
  • Custom Messages

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API
Available Support

Available Support

Phone Live Support
Ticket
Live Support
Ticket Training
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as crucial as useful features and customer support quality are pricing plans made available by Olark and Ytel. Although pricing should not be a deciding factor it’s without a doubt an important thing to consider. You should look for a flexible pricing plan that can be matched with your business size and effortlessly scaled up every time your business expands. Be sure that you don’t choose packages that have complex tools that you won’t use and always try to get in touch with the vendor directly because enterprises can often count on more affordable prices. You should also check out a free trial or demo of each product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to pay any money and offers a solid overview of what it feels like to work with Olark and Ytel.