Compare Olark vs. NicereplyChoosing the most appropriate Customer Support Software for your organization is hard with various functions, options, and terms to check. However, depending on our website will make it possible for you to simplify the selection process by showing all main solutions in one place. For example, you can compare Olark and Nicereply for their features and overall scores, in this case, 8.7 and 8.5, respectively. Similarly, you can see which software has higher general user satisfaction rating: 98% (Olark) and 88% (Nicereply) to learn which solution is better for your business. Don’t simply buy the service with the cheapest price, but the one that has the best value for your money. As of now, the leading products in our Customer Support Software category are: Freshdesk, Zendesk, Samanage.
|Monthly payment | Annual Subscription||Monthly payment|
Olark is a popular chat support platform used by hundreds of businesses.
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
|List of Features|
List of Features
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Learn more about Olark pricing||Learn more about Nicereply pricing|
|English, China, Germany, India, Japan||English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
|Nosh Detox, CoPromote, Man Crates, CommitChange.com||Thomson Reuters, Asana, Optimizely, Xamarin|
| 76 South Park St.|
San Francisco, CA 94107
|Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ|
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
Nicereply offers three plans and a 30-day free trial on all accounts:
Olark Live Chat supports integrations with the following business systems and applications:
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
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You shouldn’t count on only a wide array of functionalities and scalable pricing plans from a well-known Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to ensure that if you have any questions about Olark or Nicereply, or you run into a problem, or maybe you’ll need to ask for a specific change or feature beneficial to your team you can rely on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are available. It’s also a significant advantage if you can benefit from personal training or at the very least an FAQ you can use.