Compare Olark vs. NicereplyWhen you compare Olark and Nicereply, it is possible to see which Customer Support Software product is the more suitable option. This means that your business will be able to choose most productive and useful application. You can examine the specifics, including available tools, costs, plans offered by each vendor, offer terms, and many more We also let you check their total scores to know which one seems to be more beneficial for your firm. Olark has 8.4 points for overall quality and 98% rating for user satisfaction; while Nicereply has 7.7 points for overall quality and 88% for user satisfaction. You can also check which software business is more credible by sending an an email question to both vendors and see which company replies faster. Our team put a lot of effort to review all popular Customer Support Software solutions that you can find on the market, but among them these three caught our special attention: LiveAgent, Freshdesk, Samanage.
|Monthly payment | Annual Subscription||Monthly payment|
Olark is a popular chat support platform used by hundreds of businesses.
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Nosh Detox, CoPromote, Man Crates, CommitChange.com||Thomson Reuters, Asana, Optimizely, Xamarin|
|Learn more about Olark pricing||Learn more about Nicereply pricing|
| 76 South Park St.|
San Francisco, CA 94107
|Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ|
|USA, UK, Canada, China, Germany, India, Japan||USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
Nicereply offers three plans and a 30-day free trial on all accounts:
|Types of Support|
Types of Support
Olark Live Chat supports integrations with the following business systems and applications:
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
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No Customer Support Software will be able to cater to all the requirements of a business. Though main functionalities of Olark and Nicereply are obviously a priority you should also thoroughly study the integrations offered by each service. Quote frequently your team will already be working with other types of SaaS software in your company and it’s always wiser to choose services that integrate well with each other. If you do that you will be able to be certain of a smooth exchange of information between your teams and apps, which can really reduce time devoted to migrating between one app and the other.