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Compare Olark vs. Nicereply

Choosing the most appropriate Customer Support Software for your organization is hard with various functions, options, and terms to check. However, depending on our website will make it possible for you to simplify the selection process by showing all main solutions in one place. For example, you can compare Olark and Nicereply for their features and overall scores, in this case, 8.7 and 8.5, respectively. Similarly, you can see which software has higher general user satisfaction rating: 98% (Olark) and 88% (Nicereply) to learn which solution is better for your business. Don’t simply buy the service with the cheapest price, but the one that has the best value for your money. Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions that you can find out there, but among them these three caught our special attention: Freshdesk, Salesforce Essentials, Zendesk.
Comparison

Olark

VS

Nicereply

VS

Olark screenshot Nicereply screenshot
Pricing Details

Score

Our Score

8.7 ?

Our Score

8.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

88% ?

Price

Price

$12

$49

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment
Complete Review

Complete Review

Product Info

Product Info

Olark is a popular chat support platform used by hundreds of businesses.
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Useful Links
Phone Number

Phone Number

support@olark.com
List of Features

List of Features

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API

Nicereply FEATURES

  • Customers can rate and comment on emails from you
  • Detailed API
  • Detailed statistics on ratings
  • Integration with help-desk systems
  • Redirecting to arbitrary website after rating
  • Simple customization of rating page
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Customer Support

Customer Support

Live Support
Ticket Training
Phone
Ticket Training
Contact Email

Contact Email

contact@nicereply.com
Pricing Details

Pricing Details

Learn more about Olark pricing Learn more about Nicereply pricing
Available Languages

Available Languages

English English
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Web-based
Prominent Customers

Prominent Customers

Nosh Detox, CoPromote, Man Crates, CommitChange.com Thomson Reuters, Asana, Optimizely, Xamarin
Vendor's Address

Vendor's Address

76 South Park St.
San Francisco, CA 94107
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
Pricing Info

Pricing Info

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature

Nicereply offers three plans and a 30-day free trial on all accounts:

Mini

  • $49/month
  • 100 ratings received

Start

  • $99/month
  • 250 ratings received

Grow

  • $199/month
  • 1000 ratings received

Business

  • $299/month
  • 2500 ratings received
Available Integrations

Available Integrations

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment

Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:

  • A unique ticket ID in ticket URL
  • It has unique identifiers for agents, e.g. jack-daniels or 348592
  • It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.

Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.

Nicereply also works with email clients like Gmail and Outlook.

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QUICK LINKS

QUICK LINKS

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You shouldn’t count on only a wide array of functionalities and scalable pricing plans from a well-known Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to ensure that if you have any questions about Olark or Nicereply, or you run into a problem, or maybe you’ll need to ask for a specific change or feature beneficial to your team you can rely on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are available. It’s also a significant advantage if you can benefit from personal training or at the very least an FAQ you can use.