Compare Olark vs. Nicereply

When you compare Olark and Nicereply, it is possible to see which Customer Support Software product is the more suitable option. This means that your business will be able to choose most productive and useful application. You can examine the specifics, including available tools, costs, plans offered by each vendor, offer terms, and many more We also let you check their total scores to know which one seems to be more beneficial for your firm. Olark has 8.4 points for overall quality and 98% rating for user satisfaction; while Nicereply has 7.7 points for overall quality and 88% for user satisfaction. You can also check which software business is more credible by sending an an email question to both vendors and see which company replies faster. Our team put a lot of effort to review all popular Customer Support Software solutions that you can find on the market, but among them these three caught our special attention: LiveAgent, Freshdesk, Samanage.
Software

Olark

VS

Nicereply

VS

Olark screenshot Nicereply screenshot
Pricing Details

Our Score

Our Score

8.7 ?

Our Score

8.5 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

88% ?

Cost

Cost

$12

$19

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment
Detailed Review

Detailed Review

General Description

General Description

Olark is a popular chat support platform used by hundreds of businesses.
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Easy Links
Vendor Email

Vendor Email

contact@nicereply.com
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Prominent Clients

Prominent Clients

Nosh Detox, CoPromote, Man Crates, CommitChange.com Thomson Reuters, Asana, Optimizely, Xamarin
Pricing Details

Pricing Details

Learn more about Olark pricing Learn more about Nicereply pricing
Company's Address

Company's Address

76 South Park St.
San Francisco, CA 94107
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
Phone Number

Phone Number

support@olark.com
Languages Supported

Languages Supported

USA, UK, Canada, China, Germany, India, Japan USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Web-based
Pricing Plans

Pricing Plans

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature

Nicereply offers three plans and a 30-day free trial on all accounts:

Beautiful

  • $99/month
  • 75 agents

Gorgeous

  • $49/month
  • 25 agents

Nice

  • $19/month
  • 5 agents
Types of Support

Types of Support

Live Support
Ticket Training
Phone
Ticket Training
Integrations

Integrations

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment

Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:

  • A unique ticket ID in ticket URL
  • It has unique identifiers for agents, e.g. jack-daniels or 348592
  • It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.

Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.

Nicereply also works with email clients like Gmail and Outlook.

Available Features

Available Features

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API

Nicereply FEATURES

  • Customers can rate and comment on emails from you
  • Detailed API
  • Detailed statistics on ratings
  • Integration with help-desk systems
  • Redirecting to arbitrary website after rating
  • Simple customization of rating page
Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be able to cater to all the requirements of a business. Though main functionalities of Olark and Nicereply are obviously a priority you should also thoroughly study the integrations offered by each service. Quote frequently your team will already be working with other types of SaaS software in your company and it’s always wiser to choose services that integrate well with each other. If you do that you will be able to be certain of a smooth exchange of information between your teams and apps, which can really reduce time devoted to migrating between one app and the other.