Compare Helprace vs. Olark

If you need to have a quick way to find out which Customer Support Software product is better, our exclusive method gives Olark a score of 8.4 and Helprace a score of 8.0 for general quality and performance. At the same time, Olark is rated at 98%, while Helprace is rated 90% for their user satisfaction level. You can also assess their product details, such as functions, tools, options, plans, costs, and others. Find out if the application can customize some of its funnels to make sure it matches your own business processes. In the event you would like to quickly decide on the best Customer Support Software according to our review team we suggest you try out one of these solutions: Samanage, Zendesk, Freshdesk.
Product

Helprace

VS

Olark

VS

Helprace screenshot Olark screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.7 ?

Client Experience

Client Experience

Client Experience

90% ?

Client Experience

98% ?

Pricing

Pricing

$9

$12

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Complete Review

Complete Review

General Info

General Info

Helprace is a cloud-based customer service service developed for businesses that are searching for a way to build a connection with their customers.
Olark is a popular chat support platform used by hundreds of businesses.
Useful Links
Vendor Email

Vendor Email

support@helprace.com
Available Support

Available Support

Phone
Ticket Training
Live Support
Ticket Training
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Page

Pricing Page

Learn more about Helprace pricing Learn more about Olark pricing
Pricing Info

Pricing Info

Helprace provides two pricing plans and a free version of the service. Users have the option to subscribe to monthly or annual billing. A 30-day free trial is available for all plans.

Truly Free

  • Up to 3 agents for small support teams
  • Ticketing System
  • Customer Community
  • Knowledge Base

Targeted: $10/agent/month (monthly) or $9/agent/month (yearly)

  • Unlimited Agents
  • One complete support channel of your choice (Ticketing System, Customer Community, or Knowledge Base)

Targeted: $20/agent/month (monthly) or $18/agent/month (yearly)

  • Unlimited Agents
  • Ticketing System
  • Customer Community
  • Knowledge Base

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature
Contact Phone

Contact Phone

877-744-1221 support@olark.com
Vendor's Address

Vendor's Address

8010 Woodland Center Blvd
Tampa, FL, 33614
USA
76 South Park St.
San Francisco, CA 94107
Popular Customers

Popular Customers

Boom Box, Life Launchr, Automation Machine Nosh Detox, CoPromote, Man Crates, CommitChange.com
List of Features

List of Features

Helprace FEATURES

  • Smart Ticketing
  • Productive Filters
  • Classified Collaboration
  • Set Parameters for Triggers and Automations
  • Ticket Tags
  • Agent collision detection
  • Unified Inbox
  • Personalization Option
  • Ticket Status
  • Customer Profiles
  • Email Integration
  • Community Support
  • Knowledge Base
  • Support Portal
  • Feedback Widget
  • Multiple Languages

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API
Languages

Languages

English, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East English, China, Germany, India, Japan
Supported Integrations

Supported Integrations

No information available.

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The services analyzed on this page are merely a small part of our entire Customer Support Software category and you should take into account that there may be more reliable alternatives available. If you would like to guarantee you make the wisest choice for your team we definitely suggest that you analyze more solutions first. You can also consider to check out our top 10 Customer Support Software ranking to see which software are at the moment the best ones and leaders in the market.