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Compare Helprace vs. Olark

When selecting the best Customer Support Software for your company our recommendation is that you review the features, costs, and other critical info about the product and vendor. Here, you can examine the parallels and discrepancies between Olark (overall score at 8.7 and user satisfaction at 98%) and Helprace (overall score at 8.0 and user satisfaction at 90%). It's also possible to look at their particulars elements, such as features, plans, rates, terms, etc. Similarly, read the terms thoroughly for information on hidden fees, like, installation, independent customer service, upgrade fees, cloud storage fees, and other similar charges. We are aware that not all businesses have enough time to test a large number of various services, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Essentials, Freshdesk, Zendesk.
Product

Helprace

VS

Olark

VS

Helprace screenshot Olark screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.7 ?

Customer Experience

Customer Experience

Customer Experience

90% ?

Customer Experience

98% ?

Cost

Cost

$9

$12

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

Helprace is a cloud-based customer service service developed for businesses that are searching for a way to build a connection with their customers.
Olark is a popular chat support platform used by hundreds of businesses.
Useful Links
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Company's Address

Company's Address

8010 Woodland Center Blvd
Tampa, FL, 33614
USA
76 South Park St.
San Francisco, CA 94107
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Phone Number

Phone Number

877-744-1221 support@olark.com
Pricing Info

Pricing Info

Helprace provides two pricing plans and a free version of the service. Users have the option to subscribe to monthly or annual billing. A 30-day free trial is available for all plans.

Truly Free

  • Up to 3 agents for small support teams
  • Ticketing System
  • Customer Community
  • Knowledge Base

Targeted: $10/agent/month (monthly) or $9/agent/month (yearly)

  • Unlimited Agents
  • One complete support channel of your choice (Ticketing System, Customer Community, or Knowledge Base)

Targeted: $20/agent/month (monthly) or $18/agent/month (yearly)

  • Unlimited Agents
  • Ticketing System
  • Customer Community
  • Knowledge Base

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature
Languages Supported

Languages Supported

English English
Pricing Page

Pricing Page

Learn more about Helprace pricing Learn more about Olark pricing
Prominent Customers

Prominent Customers

Boom Box, Life Launchr, Automation Machine Nosh Detox, CoPromote, Man Crates, CommitChange.com
Support Types

Support Types

Phone
Ticket Training
Live Support
Ticket Training
Company Email

Company Email

support@helprace.com
Supported Integrations

Supported Integrations

No information available.

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment
Features

Features

Helprace FEATURES

  • Smart Ticketing
  • Productive Filters
  • Classified Collaboration
  • Set Parameters for Triggers and Automations
  • Ticket Tags
  • Agent collision detection
  • Unified Inbox
  • Personalization Option
  • Ticket Status
  • Customer Profiles
  • Email Integration
  • Community Support
  • Knowledge Base
  • Support Portal
  • Feedback Widget
  • Multiple Languages

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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No Customer Support Software will manate to solve all the needs of a company. Though key features of Olark and Helprace are important you should also carefully explore the integrations provided by a given product. Very often your team will already be working with some other SaaS software in your company and it’s always wiser to go with solutions that integrate well with one another. That way you can be certain of a smooth exchange of information between your teams and apps, which can significantly reduce time wasted on migrating between one service and the next.