Compare Freshcaller vs. Olark

There are lots of Customer Support Software products available for businesses these days. The best way to find out which product fits your needs best is to examine them side by side. As an example, here you can assess Olark and Freshcaller for their overall score (8.7 vs. 8.0, respectively) or their user satisfaction rating (98% vs. 100%, respectively). You can even compare their features and pricing terms as well as other useful facts below. When matching products make sure you analyze their related functions and mark their distinctive elements to obtain a clearer picture of both deals. Likewise, keep in mind to assess secondary issues including security, backup, ease-of-use, and customer support. We did our best to prepare reviews of all popular Customer Support Software solutions offered on the market, but among them these three caught our special attention: LiveAgent, Freshdesk, Samanage.
Software

Freshcaller

VS

Olark

VS

Freshcaller screenshot Olark screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.7 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Pricing

Pricing

by quote

$12

Pricing Type

Pricing Type

Quote-based Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Info

General Info

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
Olark is a popular chat support platform used by hundreds of businesses.
Quick Links
Pricing Page

Pricing Page

Learn more about Freshcaller pricing Learn more about Olark pricing
Contact Phone

Contact Phone

+1-916-379-7474 support@olark.com
List of Features

List of Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, China, Germany, India, Japan
Available Integrations

Available Integrations

No information available.

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Info

Pricing Info

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Support

Available Support

Phone
Training
Live Support
Ticket Training
Contact Address

Contact Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
76 South Park St.
San Francisco, CA 94107
Vendor Email

Vendor Email

hello@freshcaller.com
Prominent Clients

Prominent Clients

Loupen Nosh Detox, CoPromote, Man Crates, CommitChange.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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No Customer Support Software will manate to solve all the needs of a company. Even though key features of Olark and Freshcaller are important you should also carefully explore the integrations provided by a given product. Quote frequently your team will already be using various kinds of SaaS software in your company and it’s much more beneficial to choose software that integrate well with one another. If you do that you can guarantee an effortless transfer of information between your teams and services, which can considerably reduce time wasted on migrating between one app and the other.