Compare Freshcaller vs. Olark

Getting the best Customer Support Software for your business is hard with too much functions, options, and terms to choose from. On the other hand, depending on our website will help you to simplify the necessary steps by getting all crucial software in a single location. For example, you can compare Olark and Freshcaller for their tools and overall scores, in this case, 8.7 and 8.0, respectively. Furthermore, you can compare which software has better general user satisfaction rating: 98% (Olark) and 100% (Freshcaller) to learn which one is better for your organization. Don’t just buy the service with the lowest price, but the service that has the best value. We know that not all people have enough time to scrutinize dozens of various products, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Samanage, Zendesk, Freshdesk.
Comparison

Freshcaller

VS

Olark

VS

Freshcaller screenshot Olark screenshot
Pricing Details

Score

Our Score

9.0 ?

Our Score

8.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Price

Price

by quote

$12

Price Scheme

Price Scheme

Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
Olark is a popular chat support platform used by hundreds of businesses.
Easy Links
Popular Customers

Popular Customers

Loupen Nosh Detox, CoPromote, Man Crates, CommitChange.com
Available Integrations

Available Integrations

No information available.

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Contact No.

Contact No.

+1-916-379-7474 support@olark.com
Vendor's Address

Vendor's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
76 South Park St.
San Francisco, CA 94107
Languages Supported

Languages Supported

English English, China, Germany, India, Japan
Contact Email

Contact Email

hello@freshcaller.com
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Support

Available Support

Phone
Training
Live Support
Ticket Training
List of Features

List of Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API
Pricing Plans

Pricing Plans

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature
Pricing Details

Pricing Details

Learn more about Freshcaller pricing Learn more about Olark pricing
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QUICK LINKS

QUICK LINKS

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When you choose a app that you believe will work best for your business you shouldn’t simply limit yourself to what professionals have to say about it. Quite frequently personal experience with the software may change, depending on your own preferences and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each solution to give you an immediate impression of how real users of Olark and Freshcaller estimate their experience with the app. Our system is built around detailed analysis of product mentions on other websites, social media as well as blogs, so you will get a full and credible picture of what other people think about each app. In this case Olark has a total satisfaction rating at 98% while for Freshcaller 100% of people express they had an enjoyable experience with it.