Compare Olark vs. BoldChat

Today’s firms require the most effective Customer Support Software product to continue to be competitive. On this page we help you with choosing the best tool, by allowing you to compare Olark and BoldChat down to the very details of their individual functions. You may as well make use of our total scoring values, which rate the software overall quality and performance. Olark got a 8.7 score, while BoldChat has a score of 7.2. Likewise, you can compare their general user satisfaction rating: 98% (Olark) against 100% (BoldChat). Don’t forget to opt for the solution that best matches your most crucial issues, not the application with a lot of features. As of now, the top products in our Customer Support Software category are: Zendesk, Freshdesk, Samanage.
Compare

Olark

VS

BoldChat

VS

Olark screenshot BoldChat screenshot
Pricing Details

Score

Our Score

8.7 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

100% ?

Price

Price

$12

$599

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Annual Subscription | Quote-based
Detailed Review

Detailed Review

Overview

Overview

Olark is a popular chat support platform used by hundreds of businesses.
BoldChat offers live communication software including chat, email management, and click to call tools to help businesses control customer interactions and boost website sales.
Easy Links
Contact Address

Contact Address

76 South Park St.
San Francisco, CA 94107
Customer Support

Customer Support

Live Support
Ticket Training
Phone Live Support
Ticket Training
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
List of Features

List of Features

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API

BoldChat FEATURES

  • Active browser sharing w/ form fill
  • Agent efficiency
  • Chat
  • Deploy across unlimited domains
  • Email management
  • Integrated SMS
  • Integrated workspace
  • Live chat
  • Mobile engagement
  • Passive browsing sharing
  • Reporting engine and scheduler
  • SMS management
  • Supervisor dashboard
  • Twitter management
  • Web-based chat reporting
Prominent Customers

Prominent Customers

Nosh Detox, CoPromote, Man Crates, CommitChange.com Abt Electronics, Miyachi Unitek Corporation, Vornado, SalesNexus
Supported Integrations

Supported Integrations

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment

BoldChat’s Integration API allows you to connect with a wide range of external apps (such as CRM/Ticketing, etc.) and build powerful integrations between them.

BoldChat supports the following integrations:

  • Salesforce
  • Active Assist
  • LogMeIn Rescue
  • GeoFluent by Lionbridge
  • Google Analytics
Available Languages

Available Languages

English, China, Germany, India, Japan English
Vendor Email

Vendor Email

support@boldchat.com
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
iPhone/iPad
Mac
Pricing Plans

Pricing Plans

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature

BoldChat offers three plans:

Pro: Starting at $599 agent/year

  • Unlimited live chat with no hidden fees
  • Fully customizable without re-implementing html code
  • Works out-of-the-box with mobile and desktop browsers
  • Proactively engage visitors
  • Real-time skill routing
  • Comprehensive reporting
  • 24/7 product support

Premier: Contact the vendor for a quote

  • Everything in Pro, plus:
  • Advanced canned messaging options to boost operator efficiencies
  • Supports auto assignment and distribution of chats across large teams and many deployments
  • Advanced agent reporting
  • Salesforce® integration module

Enterprise: Contact the vendor for a quote

  • Everything in Pro & Premier, plus:
  • Put live chat in your apps via the Mobile SDK (iOS and Android)
  • Manage multiple channels: live chat (web, iOS and Android) plus email, SMS and Twitter
  • Real-time supervisor dashboard
  • Robust APIs to extend BoldChat into 3rd party systems
  • Single sign-on integration
Phone Number

Phone Number

support@olark.com 316-247-4546
Pricing Details

Pricing Details

Learn more about Olark pricing Learn more about BoldChat pricing
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QUICK LINKS

QUICK LINKS

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If you research different Customer Support Software services you shouldn’t only look at their features list and offered pricing packages. Pay attention to the fact that the product should be matching your standards and company so the more flexible their offer the better. Check what platforms are supported by Olark and BoldChat and be certain you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, because this may be a critical factor for many businesses.