Compare Olark vs. BoldChat

You can use our scoring system to give you a general idea which Customer Support Software product is better for your business. For overall product quality, Olark earned 8.4 points, while BoldChat received 7.2 points. Meanwhile, for user satisfaction, Olark scored 98%, while BoldChat scored 100%. Specifics of their functions, tools, supported platforms, customer service, and more are given below to provide you with a more precise assessment. Remember to choose only the features that you need so you don’t waste resources for functions which are redundant. Our team put a lot of effort to prepare reviews of all popular Customer Support Software products available out there, but among all the ones we reviewed these three deserved our special attention: Samanage, LiveAgent, Freshdesk.
Software

Olark

VS

BoldChat

VS

Olark screenshot BoldChat screenshot
Pricing Page

Score

Our Score

8.7 ?

Our Score

7.2 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

100% ?

Cost

Cost

$12

$599

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Annual Subscription | Quote-based
Detailed Review

Detailed Review

General Info

General Info

Olark has been branded as one of the favorite and most popular chat support platform for hundreds of businesses.
BoldChat offers live communication software including chat, email management, and click to call tools to help businesses control customer interactions and boost website sales.
Quick Links
Contact No.

Contact No.

support@olark.com 316-247-4546
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
iPhone/iPad
Mac
Vendor Email

Vendor Email

support@boldchat.com
Features

Features

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API

BoldChat FEATURES

  • Active browser sharing w/ form fill
  • Agent efficiency
  • Chat
  • Deploy across unlimited domains
  • Email management
  • Integrated SMS
  • Integrated workspace
  • Live chat
  • Mobile engagement
  • Passive browsing sharing
  • Reporting engine and scheduler
  • SMS management
  • Supervisor dashboard
  • Twitter management
  • Web-based chat reporting
Vendor's Address

Vendor's Address

76 South Park St.
San Francisco, CA 94107
Cost Details

Cost Details

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature

BoldChat offers three plans:

Pro: Starting at $599 agent/year

  • Unlimited live chat with no hidden fees
  • Fully customizable without re-implementing html code
  • Works out-of-the-box with mobile and desktop browsers
  • Proactively engage visitors
  • Real-time skill routing
  • Comprehensive reporting
  • 24/7 product support

Premier: Contact the vendor for a quote

  • Everything in Pro, plus:
  • Advanced canned messaging options to boost operator efficiencies
  • Supports auto assignment and distribution of chats across large teams and many deployments
  • Advanced agent reporting
  • Salesforce® integration module

Enterprise: Contact the vendor for a quote

  • Everything in Pro & Premier, plus:
  • Put live chat in your apps via the Mobile SDK (iOS and Android)
  • Manage multiple channels: live chat (web, iOS and Android) plus email, SMS and Twitter
  • Real-time supervisor dashboard
  • Robust APIs to extend BoldChat into 3rd party systems
  • Single sign-on integration
Popular Clients

Popular Clients

Nosh Detox, CoPromote, Man Crates, CommitChange.com Abt Electronics, Miyachi Unitek Corporation, Vornado, SalesNexus
Pricing Page

Pricing Page

Learn more about Olark pricing Learn more about BoldChat pricing
Customer Support

Customer Support

Live Support
Ticket Training
Phone Live Support
Ticket Training
Available Integrations

Available Integrations

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment

BoldChat’s Integration API allows you to connect with a wide range of external apps (such as CRM/Ticketing, etc.) and build powerful integrations between them.

BoldChat supports the following integrations:

  • Salesforce
  • Active Assist
  • LogMeIn Rescue
  • GeoFluent by Lionbridge
  • Google Analytics
Languages

Languages

USA, UK, Canada, China, Germany, India, Japan USA, International
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you continue having doubts about which app will be best in your case it might be a good idea to take a look at each service’s social metrics. Such metrics are usually an indicator of how popular each solution is and how big is its online presence. For instance, in case of Facebook Olark has 4383 likes on their official page while BoldChat profile is liked by 1118 people.