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Compare OctopusPro vs Workep

What is better OctopusPro or Workep? Today’s enterprises want the best Project Management Software product to stay competitive. On this page we help you with buying the best tool, by allowing you to examine OctopusPro and Workep down to the very details of their individual offers.

You may as well check our total scoring values, which rate the software general quality and performance. OctopusPro got a 8.0 score, while Workep has a score of 8.0. Likewise, you can compare their general user satisfaction rating: N/A% (OctopusPro) against 98% (Workep). Remember to opt for the solution that best addresses your top issues, not the software with a lot of features.

Our team put a lot of effort to prepare reviews of all popular Field Service Management Software - FSM products offered on the market, but among all the ones we reviewed these three caught our special attention: ProntoForms, Salesforce Field Service Lightning, Jobber.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead Management
  • Mobile Workforce Management
  • Booking Management
  • Complaints & Quality Management
  • Bookings and Appointments
  • Accept and Reject Services
  • Reminders and Confirmation
  • Rescheduling and Cancellation
  • Invoicing and Billing
  • Payments and Refunds
  • Live Reporting
  • Integrated Accounting
  • Built-in CRM
  • Mailing Lists
  • App Builder

Pricing Info

OctopusPro offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Starter Pack – $10/user/month

  • 1-4 users (1 admin,  4 field workers)
  • Lead Management
  • Quote Management
  • Booking Management
  • Invoice Management
  • Complaint Management
  • Field Worker Management
  • Contractor Database
  • Integrated Calendars
  • Automated Emails
  • Schedule Jobs & Tasks
  • Built-in CRM
  • GPS Directions
  • Live Updates
  • Manage Notes & Attachments
  • Time Tracking
  • Collect Payments
  • Send Automated Invoices
  • Live Reporting
  • Mobile Access
  • Unlimited Bookings
  • Automated Pricing
  • Field Worker App

Established – $50/user/month

  • 5-50 Users
  • Lead Management
  • Quote Management
  • Booking Management
  • Invoice Management
  • Complaint Management
  • Field Worker Management
  • Contractor Database
  • Integrated Calendars
  • Automated Emails
  • Schedule Jobs & Tasks
  • Built-in CRM
  • GPS Directions
  • Live Updates
  • Manage Notes & Attachments
  • Time Tracking
  • Collect Payments
  • Send Automated Invoices
  • Live Reporting
  • Mobile Access
  • Unlimited Bookings
  • Automated Pricing
  • Field Worker App
  • 24/hr Support

Corporate – custom enterprise pricing

  • 1 admin, unlimited field workers
  • Lead Management
  • Quote Management
  • Booking Management
  • Invoice Management
  • Complaint Management
  • Field Worker Management
  • Contractor Database
  • Integrated Calendars
  • Automated Emails
  • Schedule Jobs & Tasks
  • Built-in CRM
  • GPS Directions
  • Live Updates
  • Manage Notes & Attachments
  • Time Tracking
  • Collect Payments
  • Send Automated Invoices
  • Live Reporting
  • Mobile Access
  • Unlimited Bookings
  • Automated Pricing
  • Field Worker App
  • 24/hr Support
  • Unlimited Users
  • Branded Customer-Facing App

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Tile Cleaners, Zenin, Flood Restoration, Solved Plumbing

Integrations

OctopusPro integrates with the following business systems and applications:

  • eWay
  • PayPal
  • Stripe
  • Google Docs
  • Google Drive
  • MailChimp
  • Google Analytics
  • Twilio
  • WePay
  • Square
  • Google Wallet
  • TransferWise
  • Amazon Payments
  • Payoneer
  • Authorize.net
  • Google Calendar
  • Outlook 365
  • Quickbooks
  • Xero

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A simple & efficient way to run and grow your mobile service business, allowing you to manage your inquiries, quotes, bookings, invoices, payments, as well as your customers and staff all together in one revolutionary software, all safe and secure in the cloud!

Company Email

support@octopuspro.com

Contact No.

Company's Address

OctopusPro
166 Ramsgate Ave., North Bondi
New South Wales
Australia

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $9.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Project Management
  • Task Management
  • Gantt Chart
  • Time tracker
  • Budget tracker
  • Voice notes
  • Templates
  • Roles
  • Integration with G Suite
  • Inbox
  • Search
  • Sendable Task URLs
  • Activity feed
  • Add assignees, attachments, and due dates to tasks
  • Automatic updates to email/inbox
  • Create custom views (to-do list, Kanban or Gantt)
  • Get notifications and reminders
  • Android and iOS
  • Project Sections and Milestones
  • Real-time updates
  • See team members’ tasks and priorities
  • Project and task creation
  • Comments on tasks
  • Task dependencies
  • Integrations: Slack, GitHub, Zapier

Pricing Info

Lite – Free

  • Unlimited tasks, projects, and files
  • Up to 10 team members
  • Up to 1 Team
  • G Suite Integrations
  • Basic platform


Growth – $9.99/user per month

  • All Lite features, plus:
  • No team member limit
  • Unlimited teams
  • Admin controls (Roles)
  • Advanced Gantt chart
  • Time tracker
  • Budget tracker
  • Project Templates
  • Voice notes
  • External integrations: Slack, GitHub, Zapier
  • Priority support


Enterprise – $19.99/user per month

  • All Growth features, plus:
  • API access
  • Backups
  • Fully personalized training
  • Flexible and advanced reports

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Workep integrates with the following business systems and applications:

  • Google Suite
  • Google Drive
  • Google Calendar
  • Gmail
  • Google Sheets
  • Google Docs
  • Google Slides
  • Hangouts
  • Google Chat

External:

  • Slack
  • GitHub
  • Zapier

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Workep connects teams around the world, brings all the work in one place to break down the barrier of distance.

Company Email

juanita@workep.com

Contact No.

Company's Address

11930 NORTH BAYSHORE, Miami, FL, 33181

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers four subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.

Sprout – free, unlimited number of agents

  • Ticket Dispatch
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Team Collaboration
  • Call to ticket conversion

Blossom –  $15 per agent per month (billed annually)

  • All Sprout features
  • Chat and call management
  • Business Hours
  • Automation
  • SLA Management
  • Marketplace Apps
  • Helpdesk In-Depth
  • Collision Detection

Garden – $29 per agent per month (billed annually)

  • All Blossom features
  • Time Tracking
  • Call Masking
  • IVR
  • Triggered Messages
  • Session Replay
  • CSAT Surveys
  • Embedded Chat FAQs
  • Multilingual Helpdesk
  • Performance Reports

Estate – $49 per agent per month (billed annually)

  • All Garden features
  • Call Barging and Monitoring
  • Support Bot
  • Portal Customization
  • Smart Call Escalations
  • In-app Chat Campaigns
  • Ticket Assignment Automation
  • Multiple SLAs and Timezones
  • Custom Roles
  • Enterprise Reporting

Forest – $109 per agent per month (billed annually)

  • All Estate features
  • IP Whitelisting
  • Holiday Routing for Phone Calls
  • Sandbox
  • Multilingual Chat FAQs
  • Co-browsing
  • HIPAA Compliance
  • Data Centre Location
  • Extendable API Rate Limit

Field Service Management – $29 per field technician per month (billed annually)

  • Available on Estate and Forest Plans
  • Add field technicians
  • Generate curated reports
  • Manage schedules and appointments
  • Monitor service performance

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Unicef, Sony Pictures, Petronas

Integrations

Freshdesk can be integrated immediately fresh-out-of-the-box with an ever-growing, extensive array of apps. These include the following:

  • Box
  • Campaign Monitor
  • Capsule
  • Constant Check
  • Dropbox
  • Facebook
  • FetchFlow
  • Freshbooks
  • Freshchat
  • FreshPlugs
  • Gmail Gadgets
  • Google Apps (Gmail, Drive, Calendar, Contacts, Hangouts, and Analytics)
  • Harvest
  • HelpOnClick
  • Highrise
  • iContact
  • Jiira
  • Knowlarity
  • LogMeIn
  • Magento
  • Mailchimp
  • Microsoft Teams
  • Nimble
  • Olark
  • OneSky
  • RESTful API
  • Salesforce
  • Shopify
  • Slack
  • Snap Engage
  • SugarCRM
  • SurveyMonkey
  • Twitter
  • Userlike
  • Woo Themes
  • Xero
  • Zapier
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

FSM backed by the 2018 Best Help Desk Software Award Winner for 2018 for being an intuitive, robust, and collaborative omnichannel customer service platform.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

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Score

Both OctopusPro and Workep were evaluated by a group of reliable B2B experts who carried out a full analysis of all important aspects of every service. Their ultimate score was calculated using our unique SmartScore algorithm that provides an individual partial score to every element such as: main functionalities, client support, mobile device support, security, customer satisfaction and market presence. Here at FinancesOnline we are aware that useful features are not the only aspect crucial to a business so we make sure we pay attention to all facets of a app prior to coming up with its final score.

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