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Compare Nilex Enterprise vs uContact

What is better Nilex Enterprise or uContact? Examining products to find the best Customer Support Software need not be difficult. On our review platform, you can easily match Nilex Enterprise and uContact and promptly see their differences. We allow you to check their capabilities, supported devices, support service, pricing, terms, and more.

You can even compare their overall score (8.0 for Nilex Enterprise vs. 8.0 for uContact) and overall customer satisfaction level (N/A% for Nilex Enterprise vs. 100% for uContact). Spend some time and examine your top options and find out which one is right for your company. Similarly, you have to consider the software company’s credibility; are they reliable and will they still be on the market in a few years time?

Our team put a lot of effort to review all popular IT Service Management Software solutions available on the market, but among them these three caught our special attention: Zendesk, LiveAgent, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $25.62

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management
  • Case Scheduling
  • Social Media Management
  • Service Catalog Management
  • Asset Management
  • Contract Management
  • Knowledge Base Management
  • Work Log Management
  • Calendar & Resource Management
  • Invoicing & Billing
  • Translation Management
  • Self-Service Portal
  • Service Level Agreement
  • Reports
  • Integrations

Pricing Info

Nilex Enterprise has a straightforward enterprise pricing option that meets your varying operational needs. The pricing is also based on the number of users you need to support with a minimum requirement of five licenses.

Nilex Enterprise – request pricing information

  • Service Catalog Management
  • Order Management
  • Invoice Management
  • Work Log

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Aarhus Tech, DLF Seeds & Science, Herrljunga Kommun

Integrations

Nilex can integrate with telephone switchboards and the following applications:

  • Google Apps
  • Microsoft Exchange
  • Microsoft Active Directory
  • Office 365
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive and scalable IT support and management platform that can be customized with no coding.

Company Email

sales@nilex.se

Contact No.

Company's Address

Nilex AB
Östra Sandgatan 12
Helsingborg, 252 27
Sweden

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $35

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ACD Virtual Hold
  • Recording
  • PBX Audio, Video, Desktop Softphone
  • IVR
  • Voice Broadcast TTS – ASR
  • Dialers Preview, Progressive, Power, Predictive
  • SMS
  • Web Chat
  • Click2Call & Call Back
  • Email
  • Social Networks
  • Other text channels
  • Real Time Monitoring
  • Quality management
  • Workforce Optimization
  • Reporting Analytics
  • Workflow Designer
  • Forms Designer

Pricing Info

uContact offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Classic – $35/user/month

  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite

Omni – $45/user/month

  • All Classic features
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Clic to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance

Play – $45/user/month

  • All Classic features
  • Gamification
  • Customizable games
  • Objectives by agent, group, and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries

Full – $55/user/month

  • All features in Classic, Omni, and Play

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Chamba Te Presta, Telemedic, Grupo Eminent

Integrations

uContact offers an API Rest to integrate with any third party solution.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.

Company Email

socialnetworks@integraccs.com

Contact No.

Company's Address

Juan Pablo Laguna 3493
11300 Montevideo
Uruguay

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Simple and intuitive ITIL tool
  • Integration with common IT resource management tools
  • IT help desk automation tools and macros
  • Monitoring of company devices like computers, phones, etc.
  • Self-service employee knowledge portal
  • Help desk metrics tracking
  • Customized reporting
  • Open API enabling seamless integration into your business
  • Omnichannel ticketing systems (email, web, phone, chat, social media)
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi-locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1-hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading IT service management platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

Popular Alternatives

Product Name
Score

No Customer Support Software will manate to cover all the requirements of a specific team. Even though main features of Nilex Enterprise and uContact are obviously a priority you should also carefully examine the integrations offered by each app. Quote frequently you will already be working with various kinds of SaaS software in your company and it’s always wiser to opt for services that integrate well with each other. That way you can be certain of a reliable transfer of data between your teams and services, which can considerably reduce time spent on migrating between one solution and the other.

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