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Compare Nilex Enterprise vs ProProfs Help Desk

What is better Nilex Enterprise or ProProfs Help Desk? If you’re having a hard time deciding on the best Customer Support Software product for your company, try to compare and contrast the available software and see which service offers more positive aspects. In particular, here you can examine Nilex Enterprise (overall score: 8.0; user rating: N/A%) vs. ProProfs Help Desk (overall score: 8.5; user rating: 100%) for their overall performance.

It's also possible to see which one provides more features that you need or which has more flexible pricing plans for your current situation. Having a clear table to evaluate their features will significantly improve the chances of getting the appropriate product for your company. Look closely at other areas of the software for example ease-of-use, flexibility, scalability, and pricing terms.

Those of you who want to save some time or need a IT Service Management Software recommendation from our team might want to try out these top choices for the current year: Freshservice, Zendesk, LiveAgent.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $25.62

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management
  • Case Scheduling
  • Social Media Management
  • Service Catalog Management
  • Asset Management
  • Contract Management
  • Knowledge Base Management
  • Work Log Management
  • Calendar & Resource Management
  • Invoicing & Billing
  • Translation Management
  • Self-Service Portal
  • Service Level Agreement
  • Reports
  • Integrations

Pricing Info

Nilex Enterprise has a straightforward enterprise pricing option that meets your varying operational needs. The pricing is also based on the number of users you need to support with a minimum requirement of five licenses.

Nilex Enterprise – request pricing information

  • Service Catalog Management
  • Order Management
  • Invoice Management
  • Work Log

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Aarhus Tech, DLF Seeds & Science, Herrljunga Kommun

Integrations

Nilex can integrate with telephone switchboards and the following applications:

  • Google Apps
  • Microsoft Exchange
  • Microsoft Active Directory
  • Office 365
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive and scalable IT support and management platform that can be customized with no coding.

Company Email

sales@nilex.se

Contact No.

Company's Address

Nilex AB
Östra Sandgatan 12
Helsingborg, 252 27
Sweden

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Track Tickets
  • Prioritize Tickets
  • Solve Tickets
  • Share Knowledge
  • Instant Support
  • Train Agents and Customers
  • Optimized For Mobile Devices
  • Scalable Solution

Pricing Info

ProProfs Help Desk offers the following basic and enterprise pricing packages:

Free

  • 1 User
  • 1 Inbox
  • 100 Tickets/Month
  • 1 Department/Team
  • 1-Month Ticket History

Team – $49/month or $39/month (Annual Billing)

  • 3 Users
  • 1 Inbox
  • Unlimited Tickets
  • 1 Department/Team
  • 6-Month Ticket History
  • Auto-Response
  • Canned Responses
  • Ticket Ratings
  • Phone Support

Business – $89/month or $79/month (Annual Billing)

  • All Team Features
  • 5 Users
  • 3 Inboxes
  • 3 Departments/Teams
  • 1-Year Ticket History
  • Basic Reports
  • Routing
  • Child Tickets
  • Roles & Permissions

Enterprise – $499/month or $399/month (Annual Billing)

  • All Business Features
  • Unlimited Users
  • Unlimited Inboxes
  • Unlimited Departments/Teams
  • Unlimited Ticket Ratings
  • Enterprise Reports
  • Audit & Admin Controls
  • SLA & Custom License

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, Dell, Nissan, Adobe

Integrations

ProProfs Help Desk integrates with the following business systems and applications:

  • ProProfs Knowledge Base
  • ProProfs Chat
  • ProProfs Survey Maker

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution, resulting in better customer experience and immense customer satisfaction.

Company Email

sales@proprofs.com

Contact No.

Company's Address

ProProfs
929 Colorado Avenue,
Santa Monica, California 90401
United States

Freshservice

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

Both Nilex Enterprise and ProProfs Help Desk were tested by a panel of reliable SaaS experts who conducted a thorough examination of all core elements of every service. Their ultimate rating was calculated using our unique SmartScore system that provides a separate partial score to every factor like: main features, customer support, mobile device support, security, customer satisfaction and media presence. Here at FinancesOnline we know useful features are not the only aspect essential to a company so we make an effort to pay attention to all sides of a software before calculating its final rating.

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