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Compare XenCall vs. Nicereply

Reviewing products to find the best Customer Support Software does not always have to be difficult. On our review platform, we enable you to match Nicereply and XenCall and promptly analyze their unique elements. We allow you to take a look at their functions, supported devices, level of support, pricing, terms, plus more. You may also assess their overall score (8.5 for Nicereply vs. 7.9 for XenCall) and overall customer satisfaction level (88% for Nicereply vs. N/A% for XenCall). Devote time to examine your best alternatives and discover which one is ideal for your company. You should also assess the software vendor’s credibility; can you count on them and will they still be operating a few years from now? We realize that not all people have enough time to try out a large number of various services, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Essentials, Freshdesk, Zendesk.
Comparison

XenCall

VS

Nicereply

VS

XenCall screenshot Nicereply screenshot
Pricing Page

Our Score

Our Score

7.9 ?

Our Score

8.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A ?

Client Satisfaction

88% ?

Cost

Cost

by quote

$49

Pricing Model

Pricing Model

Quote-based Monthly payment
Detailed Review

Detailed Review

General Description

General Description

XenCall is a cloud-based call center automation software for telemarketers and call centers.
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Easy Links
Phone Number

Phone Number

+1-800-694-1049
Pricing Page

Pricing Page

Learn more about XenCall pricing Learn more about Nicereply pricing
Available Integrations

Available Integrations

XenCall integrates with the following business systems and applications:

  • Dropbox
  • Voicelog
  • Google Maps
  • Google
  • Trusted TPV
  • Amazon web services
  • Moneris solution
  • Stripe

Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:

  • A unique ticket ID in ticket URL
  • It has unique identifiers for agents, e.g. jack-daniels or 348592
  • It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.

Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.

Nicereply also works with email clients like Gmail and Outlook.

Support Types

Support Types

Phone Live Support
Phone
Ticket Training
Contact Email

Contact Email

sales@xencall.com contact@nicereply.com
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

2600-4720 Kingsway Ave
Vancouver, British Columbia V6B 2L3
Canada
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
Popular Clients

Popular Clients

Thomson Reuters, Asana, Optimizely, Xamarin
Pricing Info

Pricing Info

XenCall’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Nicereply offers three plans and a 30-day free trial on all accounts:

Mini

  • $49/month
  • 100 ratings received

Start

  • $99/month
  • 250 ratings received

Grow

  • $199/month
  • 1000 ratings received

Business

  • $299/month
  • 2500 ratings received
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Languages

Languages

English English
Available Features

Available Features

XenCall FEATURES

  • Agent callback calendar
  • Appointment calendar
  • API capabilities
  • Agent and dail list prioritization
  • Automated tasks
  • Call recording
  • Caller ID proximity matching
  • Conference calling
  • Built-in CRM
  • Custome agent status
  • Diler speed configuration
  • Firewall security
  • Inbound queue strategy
  • Lead targeting
  • Instant message
  • Live floor monitoring
  • Report and analytics

Nicereply FEATURES

  • Customers can rate and comment on emails from you
  • Detailed API
  • Detailed statistics on ratings
  • Integration with help-desk systems
  • Redirecting to arbitrary website after rating
  • Simple customization of rating page
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which software will work best for your business it might be a good idea to analyze each service’s social metrics. These metrics are frequently a sign of how popular each solution is and how big is its online presence. For instance, in case of Facebook Nicereply has 509 likes on their official page while XenCall profile is liked by 0 users.