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Compare Nicereply vs ProProfs Survey Maker

What is better Nicereply or ProProfs Survey Maker? With a wide range of functionalities, pricing, conditions, and more to check, finding the right Survey Software for your business is challenging. However by using our system, it is simple to match the functions of Nicereply and ProProfs Survey Maker as well as their general SmartScore, respectively as: 8.5 and 8.4 for overall score and 88% and N/A% for user satisfaction.

You can also compare them feature by feature check out which application is a more suitable fit for your business. Keep in mind to use a trial version first before subscribing to get a firsthand experience how the program performs in practical situations.

In case you you need to quickly find the more reliable Customer Support Software according to our experts we recommend you try out one of these solutions: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 88%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customers can rate and comment on emails from you
  • Detailed API
  • Detailed statistics on ratings
  • Integration with help-desk systems
  • Redirecting to arbitrary website after rating
  • Simple customization of rating page

Pricing Info

Nicereply offers three plans and a 30-day free trial on all accounts:

Mini

  • $49/month
  • 100 ratings received

Start

  • $99/month
  • 250 ratings received

Grow

  • $199/month
  • 1000 ratings received

Business

  • $299/month
  • 2500 ratings received

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomson Reuters, Asana, Optimizely, Xamarin

Integrations

Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:

  • A unique ticket ID in ticket URL
  • It has unique identifiers for agents, e.g. jack-daniels or 348592
  • It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.

Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.

Nicereply also works with email clients like Gmail and Outlook.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.

Company Email

contact@nicereply.com

Contact No.

Company's Address

Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $14

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Scored Surveys And Questionnaires
  • Enable Survey Logic
  • Private Survey Notes
  • Manage Users And Groups
  • Page And Section Breaks
  • Image And Video Support
  • Pre-defined Custom Themes
  • Fonts, Colors, And Images
  • Welcome And Thank You Pages
  • Custom Completion Pages
  • Full White Label Surveys
  • Embed Surveys On Websites Or Blogs
  • Send Surveys Via Email
  • Mobile-Friendly Surveys
  • Track All Survey Activity
  • Capture Surve Takers Data
  • Get Insights Into Responses
  • View Data As Charts And Graphs
  • Download Survey Reports And Dig Deeper

Pricing Info

ProProfs Survey Maker offers four SMB and enterprise pricing plans for all users to choose from. All the plans can be availed either on a monthly or yearly subscription basis. Give the details a look, and select the best plan for your business:

Basic

  • $14/mo. – Billed Monthly
  • $7/mo. – Billed Annually
  • Unlimited Surveys
  • Unlimited Responses
  • Email Support
  • Set The Number Of People Who Can Create And Manage Your Surveys

Professional

  • $39/mo. – Billed Monthly
  • $19/mo. – Billed Annually
  • Unlimited Surveys
  • Unlimited Responses
  • Logo, Branding & Themes
  • Survey Scoring
  • Web Forms
  • Branching And Skip Logic
  • Accept File Uploads
  • Email/Phone Support
  • 500MB – Upload Videos, Docs & Files
  • Set The Number Of People Who Can Create And Manage Your Surveys

Business 

  • $139/mo. – Billed Monthly
  • $69/mo. – Billed Annually
  • Unlimited Surveys
  • Unlimited Responses
  • 1 Instructor – Assign An Instructor Who Can Create And Manage Your Surveys
  • Logo, Branding & Themes
  • Survey Scoring
  • Web Forms
  • Branching And Skip Logic
  • Accept File Uploads
  • Email/Phone Support
  • 1GB – Upload Videos, Docs & Files
  • Quiz & Poll Maker – $960 Value
  • Advanced Reporting Tools
  • Enterprise-Level Security
  • API, Single Sign-On Integration
  • Offline Authoring With Excel
  • Notifications & Report Sharing
  • White Label
  • 1000 Private User Accounts
  • 20 Groups & Classroom
  • 1 Instructor – Set The Number Of People Who Can Create And Manage Your Surveys

Enterprise

  • $299/mo. – Billed Monthly
  • $199/mo. – Billed Annually
  • Unlimited Surveys
  • Unlimited Responses
  • Unlimited Instructors – Assign An Instructor Who Can Create And Manage Your Surveys
  • Logo, Branding & Themes
  • Survey Scoring
  • Web Forms
  • Branching And Skip Logic
  • Accept File Uploads
  • Email/Phone Support
  • Unlimited – Upload Videos, Docs & Files
  • Quiz & Poll Maker – $2,520 Value
  • Advanced Reporting Tools
  • Enterprise-Level Security
  • API, Single Sign-On Integration
  • Offline Authoring With Excel
  • Notifications & Report Sharing
  • Whit Label
  • Unlimited Private User Accounts
  • Unlimited Groups & Classroom
  • Organizational Data Oversight, Security And Ownership
  • Organization-Wide Collaboration
  • Centrally-Managed Enterprise
  • Unlimited Instructors
  • On-Boarding & Success Manager
  • Unlimited Instructors – Set The Number Of People Who Can Create And Manage Your Surveys

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, Dell, Cisco

Integrations

ProProfs Survey Maker supports integration with the following email marketing and content management solutions:

  • MailChimp
  • WordPress
  • Salesforce
  • Campaign Monitor
  • Constant Contact

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An easy to use yet powerful online survey software which helps educators, marketers and organizations easily create and share quality surveys.

Company Email

sales@proprofs.com

Contact No.

Company's Address

6800 Altamor Drive,
Los Angeles, CA 90045
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

All the data, details and experiences that we shared in this table were gathered from official company pages, marketing resources available online, real-life experience from real clients as well as our own direct use of every software by a professional reviewer. We put a lot of effort to thoroughly examine every service, so we not only examine it on our own, but we also match our observations with views of other users from the SaaS community.

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