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Compare Helprace vs. Nicereply

You have such a wide range of Customer Support Software solutions in today’s state of that industry that selecting the best product may be confusing. On our comparison page, you can easily review the functions, terms and conditions, available plans, and more details of Nicereply and Helprace. You can evaluate their score (8.5 for Nicereply vs. 8.0 for Helprace) and user satisfaction level (88% for Nicereply vs. 90% for Helprace). The scores and ratings provide you with an overall idea how these two software products perform. Additionally, find out if the application can integrate with your current business apps to promote greater productivity. People who are pressed for time or could use a Customer Support Software recommendation from our team might want to try out these top choices for the current year: Zendesk, Freshdesk, Salesforce Essentials.
Software

Helprace

VS

Nicereply

VS

Helprace screenshot Nicereply screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.5 ?

Customer Experience

Customer Experience

Customer Experience

90% ?

Customer Experience

88% ?

Cost

Cost

$9

$49

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

Helprace is a cloud-based customer service service developed for businesses that are searching for a way to build a connection with their customers.
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Easy Links
Available Languages

Available Languages

English English
Pricing Details

Pricing Details

Learn more about Helprace pricing Learn more about Nicereply pricing
Vendor's Address

Vendor's Address

8010 Woodland Center Blvd
Tampa, FL, 33614
USA
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
Contact Phone

Contact Phone

877-744-1221
Vendor Email

Vendor Email

support@helprace.com contact@nicereply.com
Pricing Info

Pricing Info

Helprace provides two pricing plans and a free version of the service. Users have the option to subscribe to monthly or annual billing. A 30-day free trial is available for all plans.

Truly Free

  • Up to 3 agents for small support teams
  • Ticketing System
  • Customer Community
  • Knowledge Base

Targeted: $10/agent/month (monthly) or $9/agent/month (yearly)

  • Unlimited Agents
  • One complete support channel of your choice (Ticketing System, Customer Community, or Knowledge Base)

Targeted: $20/agent/month (monthly) or $18/agent/month (yearly)

  • Unlimited Agents
  • Ticketing System
  • Customer Community
  • Knowledge Base

Nicereply offers three plans and a 30-day free trial on all accounts:

Mini

  • $49/month
  • 100 ratings received

Start

  • $99/month
  • 250 ratings received

Grow

  • $199/month
  • 1000 ratings received

Business

  • $299/month
  • 2500 ratings received
Support Types

Support Types

Phone
Ticket Training
Phone
Ticket Training
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Features

Available Features

Helprace FEATURES

  • Smart Ticketing
  • Productive Filters
  • Classified Collaboration
  • Set Parameters for Triggers and Automations
  • Ticket Tags
  • Agent collision detection
  • Unified Inbox
  • Personalization Option
  • Ticket Status
  • Customer Profiles
  • Email Integration
  • Community Support
  • Knowledge Base
  • Support Portal
  • Feedback Widget
  • Multiple Languages

Nicereply FEATURES

  • Customers can rate and comment on emails from you
  • Detailed API
  • Detailed statistics on ratings
  • Integration with help-desk systems
  • Redirecting to arbitrary website after rating
  • Simple customization of rating page
Available Integrations

Available Integrations

No information available.

Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:

  • A unique ticket ID in ticket URL
  • It has unique identifiers for agents, e.g. jack-daniels or 348592
  • It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.

Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.

Nicereply also works with email clients like Gmail and Outlook.

Prominent Customers

Prominent Customers

Boom Box, Life Launchr, Automation Machine Thomson Reuters, Asana, Optimizely, Xamarin
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The services analyzed on this page are only a sliver of our complete Customer Support Software category and you should take into account that there could be more reliable alternatives available. If you want to make sure you make the best possible choice for your company we definitely suggest that you compare more solutions first. You can also consider to study our top 10 Customer Support Software list to see which software are at the moment the best ones and dominate the market.