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Compare Nice Chat vs Talkdesk

What is better Nice Chat or Talkdesk? Buying the ideal Communications Software product is all about comparing various solutions and figuring out the top application for your specific needs. Our exclusive process provides you with a brief look at the general rating of Nice Chat and Talkdesk. For all round quality and performance, Nice Chat scored 8.0, while Talkdesk scored 8.4. On the other hand, for user satisfaction, Nice Chat earned 96%, while Talkdesk earned 100%.

Below you can also look at their functions, terms, plans, etc. to find out which application will be more appropriate for your needs. An important aspect to evaluate is if the application lets you to enable and disable restrictions on different types of users to limit the exposure of any sensitive company data.

Our team put a lot of effort to prepare reviews of all popular Instant Messaging Software solutions that you can find on the market, but among them these three caught our special attention: Skype, Slack, Flock.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Typing preview
  • Quick reply templates
  • Customizable forms
  • Visitor information
  • File sharing
  • Chat archives
  • Event notifications
  • Chat Transfer
  • Group chats
  • Chat on multiple websites
  • Live tracking
  • Gathering customers data
  • Extended information
  • Suggest products
  • Sales information
  • Products synchronization
  • Customization
  • Chat statistics
  • Visitor statistics
  • E-mail reports
  • Team management
  • Chat ratings

Pricing Info

Free

  • 3 seats free
  • 1 site
  • 0 products
  • 1 month of chat history
  • 1 year statistics

Business – $10/seat per month (billed annually)

  • 5 sites
  • 10,000 products
  • 1 year of chat history
  • Unlimited statistics

Enterprise $30/seat per month (billed annually)

  • Unlimited sites
  • Unlimited products
  • Unlimited chat history
  • Unlimited statistics

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Nice Chat integrates with the following business systems and applications:

  • WordPress
  • Pretashop
  • OneBox
  • Shopify
  • API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Nice Chat is full featured eCommerce oriented online chat solution and the fastest way to increase sales.

Company Email

info@nice.chat

Contact No.

Company's Address

Estonia

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Call Recording
  • Voicemail
  • Call Disposition and Notes
  • Call Queues
  • Call Control
  • Unlimited Concurrent Calls
  • International Numbers
  • Outbound Caller ID
  • Personalized Greetings
  • IVR System
  • Skill Based Routing
  • Forward to Phone
  • Contact History
  • Built-In CRM
  • Enhanced Caller ID
  • Contact Tags and Custom Fields
  • Automated Tasks
  • Compile Contact Lists
  • Integrations
  • Data import and Synchronization
  • Call Monitoring
  • Historical Reporting
  • Real-Time Reporting
  • Power Dialer
  • Web to Lead
  • Email Notifications
  • Desktop Notifications

Pricing Info

Talkdesk offers 2 quote-based pricing plans:

Professional Plan

Flexible contact center for growing teams

  • Access to One-Click Add-On Apps
  • Advanced Voice Capabilities
  • CRM/Helpdesk Integrations
  • Email Support
  • Intelligent Routing
  • Power Dialer
  • Reporting & Analytics
  • Self Administration
  • SMS CSAT Surveys
  • Superior Call Quality
  • Unlimited Call Recording

Enterprise Plan

Advanced capabilities and support for innovative companies

All features of the Professional plan, plus:

  • 24×7 Support
  • Access to APIs & SDKs
  • Access to One-Click Apps
  • Advanced Reporting & Analytics
  • Advanced Voice Capabilities
  • Bring Your Own Carrier
  • Context Mobile
  • Dedicated Account Manager
  • Guaranteed MOS Call Quality

Options

  • Agent Productivity Tools
  • Digital Channels
  • Knowledge Management
  • Quality Assurance
  • Voice Analytics
  • Workforce Management
  • Workforce Optimization

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Zenefits, Handy, Dropbox, and Thumbtack

Integrations

Talkdesk is compatible with the following business applications and systems:

  • Heldesk – Zendesk, Desk.com, Helpscout, Freshdesk, UserVoice, Intercom, Groove
  • CRM – Salesforce, SugarCRM, Pipedrive, Nimble, Zoho, OnePageCRM, Highrise, RelateIQ, Contactually, Infusionsoft, Microsoft Dynamics
  • Chat – Olark, Livechat, Userlike, Snapengage
  • Ecommerce – Shopify, BigCommerce, Magento

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Talkdesk is a leading browser-based call center software. It integrates with LiveChat, Shopify, Zendesk, and Salesforce to provide information about the caller.

Company Email

support@talkdesk.com

Contact No.

Company's Address

655 W Evelyn, Suite 2, Mountain View, CA 94041

TextMagic

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $0.040

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Online text messaging
  • SMS Gateway API
  • SMS distribution lists
  • Android and iOS apps
  • Sub-accounts
  • Virtual mobile numbers
  • Branded SMS ID
  • Multi-language support
  • Reporting and analytics
  • Voice Calls forwarding
  • Incoming SMS automation
  • Scheduled messages
  • Contacts and lists management
  • Mobile numbers import
  • SMS templates and mail merge
  • Voice broadcast
  • Single sign-on for enterprises
  • SMS Surveys for collecting feedback
  • Two-Factor Authentication (2FA) SMS
  • Carrier Lookup & Number Validation
  • Email Lookup & Validation

Pricing Info

TextMagic offers different texting plans for UK and the US (US $0.040/text, UK £0.068/text), and dedicated enterprise pricing plans for virtual mobile numbers. Here are the details of the enterprise plan:

TextMagic – US $0.040/text or UK £0.068/text

  • Unlimited users
  • Free inbound messages
  • Custom pricing
  • Premium support
  • Custom integrations and workflows
  • All other features included

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Intellixis, QiQ, Maxus

Integrations

TextMagic offers both REST API and Email-to-SMS API for developers to connect it to a variety of third-party applications.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

All-in-one Bulk SMS and Marketing Campaigns Platform for Businesses with global SMS coverage, effective communication with customers, suppliers and staff.

Company Email

support@textmagic.com

Contact No.

Company's Address

Salisbury House, Station Road,
Cambridge CB1 2LA
United Kingdom

If you continue having second thoughts about which software will work best for your business it may be a sound idea to analyze each service’s social metrics. Such metrics are usually a sign of how popular each product is and how wide is its online presence. For instance Nice Chat Twitter profile has currently 0 followers. At the same time Talkdesk Twitter is followed by 9655 people.

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