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Compare Nice Chat vs 8×8 Call Center

What is better Nice Chat or 8x8 Call Center? Today’s businesses seek the top Communications Software product to continue to be competitive. On this page we help you with choosing the right service, by allowing you to assess Nice Chat and 8x8 Call Center down to the very details of their individual offers.

You can even check our general scoring values, which rate the software overall quality and performance. Nice Chat got a 8.0 score, while 8x8 Call Center has a score of 8.5. Likewise, you may compare their general user satisfaction rating: 96% (Nice Chat) against 78% (8x8 Call Center). Don’t forget to select the solution that best answers your top issues, not the application with the higher number of features.

We know that not all people have enough time to test a large number of different services, so we created a list of suggestions that you may find useful. Our top choices for the Instant Messaging Software category are: Skype, Slack, Flock.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Typing preview
  • Quick reply templates
  • Customizable forms
  • Visitor information
  • File sharing
  • Chat archives
  • Event notifications
  • Chat Transfer
  • Group chats
  • Chat on multiple websites
  • Live tracking
  • Gathering customers data
  • Extended information
  • Suggest products
  • Sales information
  • Products synchronization
  • Customization
  • Chat statistics
  • Visitor statistics
  • E-mail reports
  • Team management
  • Chat ratings

Pricing Info

Free

  • 3 seats free
  • 1 site
  • 0 products
  • 1 month of chat history
  • 1 year statistics

Business – $10/seat per month (billed annually)

  • 5 sites
  • 10,000 products
  • 1 year of chat history
  • Unlimited statistics

Enterprise $30/seat per month (billed annually)

  • Unlimited sites
  • Unlimited products
  • Unlimited chat history
  • Unlimited statistics

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Nice Chat integrates with the following business systems and applications:

  • WordPress
  • Pretashop
  • OneBox
  • Shopify
  • API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Nice Chat is full featured eCommerce oriented online chat solution and the fastest way to increase sales.

Company Email

info@nice.chat

Contact No.

Company's Address

Estonia

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 78%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

PHONE SYSTEM

  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting

COLLABORATION FEATURES

  • Instant Messaging
  • Presence
  • Conference Bridge
  • Call Recording
  • Online Meetings
  • Contacts Integration

MOBILITY

  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone

EASY ONLINE MANAGEMENT

  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop

BUSINESS FEATURES

  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Do Not Disturb
  • Group Intercom Paging
  • Internet Fax
  • Voicemail
  • Voicemail to Email

CONTACT CENTER

  • Skills-based Routing
  • IVR
  • Audio Production Store
  • Virtual Queue
  • Direct Agent Routing

SUPERVISOR / AGENT TOOLS

  • Agent Supervisor Tools
  • CTI
  • FAQ Knowledgebase

MULTI-CHANNEL

  • Multi-Channel
  • Proactive Chat
  • Web Callback
  • Social Media Customer Service
  • Desktop Sharing

REPORTING AND MONITORING

  • Call Recording
  • Historical Reporting
  • Real-Time Monitoring

CRM INTEGRATIONS

  • NetSuite Integration
  • Salesforce Integration
  • Zendesk Integration
  • 8×8 CRM
  • Hosted Microsoft Dynamics Integration
  • Zoho Integration

DISASTER RECOVERY

  • Contact Center Continuity

WORKFORCE OPTIMIZATION

  • Quality Management
  • Workforce Management

Pricing Info

Pricing available by quote. Contact 8×8 directly to request a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

McDonald's, Shutterstock, AllState, iCruise.com

Integrations

8X8 Call Center supports integrations with the following business systems and applications:

  • Salesforce
  • NetSuite
  • Zendesk
  • Zoho
  • Microsoft Dynamics
  • SugarCRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

8x8 Call Center is a communications platform based on the cloud. It has been the solution of choice for more than 40,000 business organizations.

Company Email

Contact No.

Company's Address

8x8, INC.
2125 O’Nel Dr.
San Jose, CA. 95131

Flock

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $4.50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Collaboration
  • Productivity tools
  • Multiple integrations
  • Communication management
  • Search functionality
  • Chat
  • Video and audio calls
  • File sharing
  • Notifications
  • Mobile application
  • Screen sharing
  • Admin controls
  • File storage

Pricing Info

Flock offers a simple enterprise pricing structure with three plans:

Free Plan – $0/month

  • Search up to 10,000 messages
  • 5GB file storage for your
  • Limited admin controls

Pro Plan – $6/licensed user/month or $4.50/licensed user/month (billed annually)

  • Search unlimited messages
  • Enhanced admin controls
  • 10GB file storage per licensed user
  • Priority support

Enterprise – $12/licensed user/month or $8/licensed user/month (billed annually)

  • Search unlimited messages
  • 20GB file storage per licensed user
  • Dedicated support
  • Enhanced admin controls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Tim Hortons, Accenture, Sodexo

Integrations

Flock offers a wide range of integrations and is constantly building new ones. It works seamlessly with the following applications:

  • Abusedash
  • Airbrake
  • Alarms
  • AppSignal
  • Appear
  • Asana
  • Bamboo
  • Bitbucket
  • Box
  • Bugsnag
  • Buildkite
  • Chat Anywhere
  • Chitti
  • Code Snippets
  • Codeship
  • Confluence
  • Crashlytics
  • DM Ops
  • Dropbox
  • Flux
  • Freshdesk
  • Giphy
  • GitHub
  • GitLab
  • GoSquared
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Grafana
  • Happy
  • HockeyApp
  • Honeybadger
  • Hyre
  • JIRA
  • Jenkins
  • Kbb Bot
  • Kobra
  • Logentries
  • MailChimp
  • Markdown
  • Meeting Scheduler
  • Microsoft Dynamics
  • Minime
  • New Relic
  • OneDrive
  • Open Browser
  • Open Widget
  • OpsGenie
  • PagerDuty
  • Papertrail
  • Pingdom
  • Push Notification Reporter
  • Runscope
  • SEM
  • Sempaphore
  • Send to App Service
  • Sentry
  • Sherlock
  • Texmoji
  • Todoist
  • Trello
  • Twitter
  • Uber
  • Visual Studio
  • WorkWolf
  • Wunderlist
  • Zapier
  • Zendesk
  • Zetbot
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cloud-based collaboration software explicitly designed to improve team communication and business efficiency

Company Email

sales@flock.com

Contact No.

Company's Address

Flock
Mumbai, Maharashtra
India

You don’t want just a wide array of functionalities and scalable pricing from a reliable Communications Software. Almost as essential as core features is a trustworthy customer support. You want to ensure that when you have any questions about Nice Chat or 8x8 Call Center, or you struggle with some problems, or maybe you’ll need to request a certain update or feature beneficial to your business you can trust in a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you can benefit from individual training or at the very least a knowledge base you can use.

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