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Compare ngDesk vs Geckoboard

What is better ngDesk or Geckoboard? You have such a wide range of CRM Software choices in today’s market that choosing the right product is often frustrating. On our comparison page, it is simple to assess the features, pricing terms, available plans, and more details of ngDesk and Geckoboard.

It’s also possible to examine their score (8.0 for ngDesk vs. 8.2 for Geckoboard) and user satisfaction level (N/A% for ngDesk vs. 98% for Geckoboard). The scores and ratings provide you with a general idea how both these software products perform. Moreover, check if the application can integrate with your current business apps to guarantee greater productivity.

We did our best to prepare reviews of all popular Customer Service Software products available out there, but among them these three deserved our special attention: Zendesk, Freshdesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • IBM’s Watson Tone Analyzer
  • Live Performance Metrics
  • Multichannel Support
  • On-Call Schedules
  • Ticket Management
  • Auto-Escalation
  • Monitors
  • Notifications
  • Triggers
  • SLAs
  • Team Inbox
  • Workflows
  • Custom Forms

Pricing Info

ngDesk is a free-to-use support application, and there are no enterprise pricing plans to worry about. Here is what you get:

  • IBM’s Watson Tone Analyzer
  • Live Performance Metrics
  • Multichannel Support
  • On-Call Schedules
  • Ticket Management
  • Auto-Escalation
  • Monitors
  • Notifications
  • Triggers
  • SLAs
  • Team Inbox
  • Workflows
  • Custom Forms

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

ngDesk offers a free web widget for a ticket submission form that integrates into a customer’s website. It also integrates with the following:

  • Twitter
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ngDesk is a free, cloud-based customer support software that combines automated incident alerting and ticket management into one, easy to use application.

Company Email

support@ngdesk.com

Contact No.

Company's Address

400 North St., Paul Street
Dallas TX
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • TV dashboard creation
  • Metrics visualization
  • Simple screen management
  • Dashboard customization
  • Multiple dashboard displays
  • Collaboration
  • Secure link sharing
  • Chrome extension
  • IP restriction to specific devices

Pricing Info

Geckoboard offers four different pricing plans. The prices below do not include VAT. You can save 20% on annual plans.

Solo: $49/month ($468/year, save 20%)

  • 2 dashboards
  • 1 user

Team: $95/month ($912/year)

  • 5 dashboards
  • 3 users
  • Custom CSS

Multi-team: $179/month ($1716/year)

  • 10 dashboards
  • 6 users
  • Custom CSS

Company: $399/month ($3828/year)

  • 25 dashboards
  • 15 users
  • Custom CSS

All plans include dashboard sharing, loops, IP restriction, light and dark themes and customer support.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BBC, Dow Jones, DigitalOcean, Lyst

Integrations

  • AirBrake
  • Amazon Cloudwatch
  • appFigures
  • Basecamp
  • Bitly
  • Buffer
  • Campaign Monitor
  • Chargify
  • Chartbeat
  • Clicky
  • Delighted
  • Facebook
  • Facebook Ads
  • Flurry
  • FreshBooks
  • Get Satisfaction
  • GitHub
  • GoSquared
  • Google Adsense
  • Google Adwords
  • Google Analytics
  • Google Calendar
  • Google Sheets
  • Google+
  • Graphite
  • Heroku Data Clips
  • Highrise
  • HubSpot
  • Instagram
  • Intercom
  • JIRA
  • Jenkins
  • Keen IO
  • Klout
  • LinkedIn
  • MailChimp
  • Mandrill
  • Mention
  • Mixpanel
  • New Relic
  • PagerDuty
  • Paypal
  • Pingdom
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • Positionly
  • RSS/Atom Feed
  • Recurly
  • Salesforce
  • SendGrid
  • Server Density
  • Shopify
  • StatusCake
  • TeamCity
  • Trello
  • Tumblr
  • Twilio
  • Twitter
  • Uservoice
  • Vimeo
  • Xero
  • YouTube
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Geckoboard is a tool for aggregating, visualizing and sharing the important data that drives your business.

Company Email

help@geckoboard.com

Contact No.

Company's Address

310, Curtain House, 134-146 Curtain Road, London EC2A 3AR, United Kingdom

Salesforce CRM

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Account and Contact Management
  • Opportunity Management and Score
  • Lead Management
  • Sales Data
  • File Sync
  • File Sharing
  • Sales Forecasting
  • Salesforce Mobile App
  • Contact Manager
  • Real-Time Visibility
  • Drag-and-Drop Interface
  • Dashboards
  • Visual Workflow
  • Multi-Currency Support
  • In-Line Editing
  • Lead Assignment and Routing
  • Rules-Based Lead Scoring
  • Einstein Lead Scoring
  • Web-to-Lead Capture
  • Campaign Management
  • Duplicate Blocking
  • Mass Email
  • Salesforce Engage
  • Email Templates
  • Campaign Influence
  • Einstein Activity Capture
  • Calendar
  • Sales Console App
  • Enterprise Territory Management
  • Opportunity Splits
  • Salesforce CPQ and Billing
  • Contracts, Orders, Quotes, Products, and Price Books
  • Chatter, Files, Topics, and Recommendations
  • Case Management
  • Lightning Bolt Solutions
  • Partner Communities
  • Lead Registration
  • Roles and Permissions
  • Process Builder
  • Lightning Platform
  • Web Services API
  • Google Apps Integration
  • File Storage Per User
  • Sandbox

Pricing Info

Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

Lightning Essentials – $25/user/month

  • Account & Contact Management
  • Opportunity Management
  • Lead Management
  • Web-to-Lead Capture
  • Email Templates
  • Task Management
  • Activity Feed
  • Salesforce Mobile App (with Offline Functionality)
  • Chatter
  • Files
  • Configurable Reports and Dashboards
  • Case Auto-Assignment
  • Case Management
  • AppExchange
  • Lightning App Builder
  • Einstein Activity Capture
  • Data and File Storage per User
  • Inbox Mobile and Desktop Apps
  • Unlimited Online Training
  • Online Case Submission
  • Standard Success Plan

Lightning Professional – $75/user/month

  • All Features of Lightning Essentials, plus…
  • Lightning for Gmail/Outlook
  • Topics and Recommendations
  • Developer Sandbox
  • Lead Assignment and Routing
  • Mass Email
  • 2 Roles and Permission, Profiles and Page Layouts
  • 1 Sales Console App
  • 3 Record Types per Object
  • 5 Process Builder per Org
  • Rules-Based Lead Scoring
  • Person Accounts
  • Order
  • Lightning Sync
  • Products and Price Books
  • Quotes
  • Contracts
  • Google Apps Integration
  • Duplicate Blocking
  • Campaign Management
  • Forecasting Mobile App
  • Lead Registration
  • 3 Campaign Influence
  • Collaborative Forecasting
  • Knowledge (read-only)

Lightning Enterprise – $150/user/month

  • All Features of Lightning Professional, plus…
  • 5 Campaign Influence
  • Sales Teams
  • Calendar
  • Opportunity Score
  • Forecasting: Custom Opportunity Fields
  • Opportunity Splits
  • Enterprise Territory Management
  • Advanced Reporting Features
  • Lightning Platform
  • Unlimited Process Builder per Org
  • Workflow and Approval Automation
  • Unlimited Roles and Permissions, Record Types per Object, Configurable Profiles and Page Layouts
  • 1 Partial Sandbox
  • Web Services API

Lightning Unlimited – $300/user/month

  • All Salesforce CRM Features and Capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo

Integrations

Salesforce CRM integrates with the following business systems and applications:

  • Force.com
  • Heroku
  • ExactTarget Fuel
  • Third-party apps at Salesforce AppExchange
  • Service Cloud
  • Marketing Cloud
  • Pardot,
  • Desk.com
  • Analytics Cloud
  • Data Cloud
  • JIRA
  • Freshdesk
  • FinancialForce
  • LeadExec
  • Samanage
  • Zuora
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads.

Company Email

info@salesforce.com

Contact No.

Company's Address

Salesforce.com, Inc.
The Landmark at One Market
Suite 300
San Francisco, CA 94105
USA

Both ngDesk and Geckoboard were evaluated by a team of independent SaaS experts who conducted a thorough study of all crucial elements of each software. Their total score was prepared using our unique SmartScore algorithm that gives an individual partial score to each factor like: main functionalities, customer support, mobile support, security, customer satisfaction as well as media presence. Here at FinancesOnline we realize useful features are not the only aspect important to a business so we do our best to pay attention to all facets of a app prior to coming up with its final score.

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