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Compare ngDesk vs AskNicely

What is better ngDesk or AskNicely? If you need to get a convenient way to learn which CRM Software product is better, our unique method gives ngDesk a score of 8.0 and AskNicely a score of 8.7 for all round quality and performance. Moreover, ngDesk is rated at N/A%, while AskNicely is rated 100% for their user satisfaction level.

You can also review their product details, such as functions, tools, options, plans, pricing, and many more. Find out whether the solution lets you to customize a few of its workflows to guarantee the software complements your own business workflows.

If you have to quickly decide on the more reliable Customer Service Software according to our experts we advise you examine these products: Freshdesk, Zendesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • IBM’s Watson Tone Analyzer
  • Live Performance Metrics
  • Multichannel Support
  • On-Call Schedules
  • Ticket Management
  • Auto-Escalation
  • Monitors
  • Notifications
  • Triggers
  • SLAs
  • Team Inbox
  • Workflows
  • Custom Forms

Pricing Info

ngDesk is a free-to-use support application, and there are no enterprise pricing plans to worry about. Here is what you get:

  • IBM’s Watson Tone Analyzer
  • Live Performance Metrics
  • Multichannel Support
  • On-Call Schedules
  • Ticket Management
  • Auto-Escalation
  • Monitors
  • Notifications
  • Triggers
  • SLAs
  • Team Inbox
  • Workflows
  • Custom Forms

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

ngDesk offers a free web widget for a ticket submission form that integrates into a customer’s website. It also integrates with the following:

  • Twitter
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ngDesk is a free, cloud-based customer support software that combines automated incident alerting and ticket management into one, easy to use application.

Company Email

support@ngdesk.com

Contact No.

Company's Address

400 North St., Paul Street
Dallas TX
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Daily survey scheduling
  • One-off survey blasts
  • Recurring surveys
  • Leaderboards
  • Automated reporting
  • Responder Social profiles
  • Customized response alerts
  • Reply to feedback
  • Unlimited Users
  • Lifetime data archive
  • Customizable survey wording
  • Event triggered surveys
  • 1-Click Testimonial publishing
  • Multi-brand surveys
  • Multi-language surveys
  • Send from your own domain

Pricing Info

Custom Pricing is calculated on a per-plan basis

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Xero, MOZ, Seagate, Reckon, Canon

Integrations

AskNicely integrates with the following systems and applications:

  • MailChimp
  • Campaign Monitor
  • CSV Upload
  • Slack
  • Intercom
  • Zapier
  • Shopify
  • Bigcommerc
  • Magento
  • ZenDesk
  • MixPanel
  • AutoPilot
  • Desk.com
  • Help Scout
  • Groove
  • Zoho Support
  • Webhooks
  • Salesforce
  • HubSpot

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

AskNicely performs NPS scoring using customer feedback and testimonials - the essential and most powerful sources of conversion and revenue growth.

Company Email

hello@asknice.ly

Contact No.

Company's Address

62 Caldera Drive, Long Bay,
Auckland, 0630
New Zealand

HubSpot CRM

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customize views
  • Deal and Task Board
  • Hubspot Marketing Synchronization
  • Drag and Drop Communicator
  • Email Integration
  • Phone Integration
  • Website Integration
  • Enrichment
  • Social Media
  • Company Database
  • Website Visitors
  • Email Connections
  • Sidekick Integration
  • CRM Details
  • Templates, Tracking, and Scheduling

Pricing Info

HubSpot CRM is 100% free and includes the following features for an unlimited amount of time:

  • Contact management
  • Contact & company features
  • Company records
  • Gmail & Outlook integration
  • Documents
  • Forms
  • Contact activity
  • Facebook & Instagram lead ads
  • Canned snippets
  • Email scheduling
  • Email tracking notifications
  • Email templates
  • Conversations inbox
  • Team email
  • Live chat
  • Conversational bots
  • Calling
  • Meetings
  • Deals
  • Tasks
  • Ticketing
  • Reporting dashboard
  • Prospects

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TUI Travel, ABBYY, Shoretel

Integrations

HubSpot supports integrations with the following business systems and applications:

  • GoToWebinar
  • Salesforce
  • Pocket
  • Instapaper
  • Magento
  • Zapier
  • Wistia
  • LeadPages
  • SurveyMonkey
  • Shopify
  • Brightinfo
  • Invoca
  • SlideShare
  • Eventbrite
  • WordPress
  • Google Chrome
  • Google Drive
  • DropBox
  • Sidekick
  • Base CRM
  • Pipedrive CRM
  • Bigcommerce
  • Snapengage
  • Gravity Forms
  • DataHero
  • Wufoo Forms
  • Uberflip
  • Netsuite
  • Zoho CRM
  • SugarCRM
  • ReadyTalk
  • GoChime
  • Zerys
  • Scripted
  • Microsoft Dynamics
  • Membrain
  • RelateIQ
  • Perfect Audience
  • HelloSign
  • Appcues
  • Infer
  • HubSpot Marketing, Sales & Service

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HubSpot CRM is the winner of our 2018 Best CRM Award. It is a free CRM platform that offers a powerful set of tools that can transform the way your team works.

Company Email

Contact No.

Company's Address

25 First Street, 2nd Floor
Cambridge, MA 02141
USA

Both ngDesk and AskNicely were reviewed by a panel of reliable B2B experts who carried out a thorough study of all important elements of each solution. Their ultimate rating was calculated with unique SmartScore algorithm that provides a separate partial score to each component including: main features, customer support, mobile device support, security, customer satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only factor essential to a company so we make sure we pay attention to all sides of a software prior to coming up with its final rating.

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