Compare AzureDesk vs. NetHelpDesk

You have such a huge number of Help Desk Software options in today’s market that selecting the best product is often confusing. On our comparison page, you can actually evaluate the functions, pricing conditions, available plans, and more details of NetHelpDesk and AzureDesk. It’s also possible to evaluate their score (8.0 for NetHelpDesk vs. 8.0 for AzureDesk) and user satisfaction level (100% for NetHelpDesk vs. 100% for AzureDesk). The scores and ratings present you with an overall idea how both of these software products perform. In addition, check if the application can integrate with the company’s current business apps to ensure greater productivity. We realize that not all businesses have enough time to examine dozens of different services, so we came up with a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Freshdesk, Samanage, LiveAgent.
Comparison

AzureDesk

VS

NetHelpDesk

VS

AzureDesk screenshot NetHelpDesk screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Pricing

Pricing

$5

£37

Pricing Type

Pricing Type

Free | Monthly payment Monthly payment | One-time payment | Annual Subscription
Detailed Review

Detailed Review

General Description

General Description

AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
Quick Links
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Web-based
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Popular Clients

Popular Clients

Siemens, AkzoNobel, NHS, Britax
Contact Address

Contact Address

3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA
Wharfside House, Prentice Road,
Stowmarket, Suffolk. IP14 1RD
UK
Pricing Details

Pricing Details

Learn more about AzureDesk pricing Learn more about NetHelpDesk pricing
Contact Phone

Contact Phone

+44-(0)-1449-833-111
List of Features

List of Features

AzureDesk FEATURES

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps

NetHelpDesk FEATURES

  • ITSM Service Desk
  • MSPS
  • Education Sector-Ready
  • Print Management
  • Multiple Channels
  • Multiple Departments
  • Multiple Applications
  • Service Catalogue
  • Self Service Password Reset Tool
  • Live Chat
Vendor Email

Vendor Email

support@azuredesk.co helpdesk@nethelpdesk.com
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Languages

Languages

USA, UK, Canada, International, India USA, UK, Canada, International
Available Plans

Available Plans

AzureDesk offers a free plan for sole agents with 1 email address, and an enterprise pricing plan that involves an unlimited number of users and email addresses, and costs $5 per month.

NetHelpDesk offers flexible pricing packages with varying rates that are heavily based on the number of users.

  • Monthly – starts with 5 agents at £44/agent/month or £37/agent/month (annual billing)
  • Cloud – starts with 5 agents at £57/agent/month or £48/agent/month (annual billing)
  • Outright – £3,055 (Exclusive of annual 25% maintenance charge)
Available Integrations

Available Integrations

AzureDesk integrates with the following business systems and applications:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

No information available.

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having second thoughts about which app will work best in your case it may be a sensible idea to take a look at each service’s social metrics. These metrics are quite often an indicator of how popular every service is and how big is its online presence. For instance, in case of Facebook NetHelpDesk has 108 likes on their official page while AzureDesk profile is liked by 2 users.