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Compare Nectar Desk vs HubSpot Service Hub

What is better Nectar Desk or HubSpot Service Hub? You can use our scoring system to give you a general idea which Customer Support Software product is better for your business. For overall product quality, Nectar Desk attained 8.0 points, while HubSpot Service Hub received 9.0 points. At the same time, for user satisfaction, Nectar Desk scored 97%, while HubSpot Service Hub scored 98%.

Information regarding their characteristics, tools, supported platforms, customer support, and more are given below to provide you with a more precise comparison. Remember to choose only the tools your business requires to avoid wasting cash for features that you won’t be using.

Users who want to save some time or would like to get a Call Center Software suggestion from our experts may want to take a look at these top choices for the current year: RingCentral Contact Center, Freshcaller, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Instant Number Purchasing
  • Custom Messages and Music
  • Custom Business Hours
  • Queues
  • Interactive voice response (IVR)
  • Call Recordings
  • Use Your Own IP/Soft Phone

Pricing Info

Nectar Desk offers four SMB and enterprise pricing plans, including a free one for teams up to 3 agents. Give the details a look, and select your plan:

Free

  • Up to 3 Agents
  • 10$ per number
  • 1 Queue
  • Call recordings – 7 days
  • Basic Analytics
  • ACD

Basic – $29/month/agent

  • Up to 10 Agents
  • Up to 5 Queues
  • 1 Free Number Per Seat
  • Call Recordings – 1 Month
  • Basic Contact Center Features
  • Queue Dashboards

Intermediate – $49/month/agent

  • Unlimited Agents
  • 1 Free Number Per Seat
  • Up to 10 Queues
  • Call Recordings – 3 Month
  • Detailed Analytics
  • Reporting

Advanced – $99/month/agent

  • Unlimited Agents
  • 1 Free Number Per Seat
  • Unlimited Queues
  • Call Recordings – 1 Year
  • Advanced Reporting & Analytics
  • Multi-Channel

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Partizan Cloud, CanaFlora

Integrations

Nectar Desk integrates with the following business systems and applications:

  • Zendesk
  • Active Campaign CRM
  • Teamwork Desk
  • Pipedrive

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Nectar Desk is a tool that provides you all of the standard features of call center software: IVR, Extensions, Call Recordings, Local and Toll-Free numbers, and more.

Company Email

info@nectardesk.com

Contact No.

Company's Address

35 Bridge St
Picton, ON, K0K 2T0
Canada

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing
  • Customer feedback
  • Knowledge base
  • Live chat
  • Conversational bots
  • Conversations dashboard
  • Team email
  • Automation & routing
  • Reporting
  • Contact management
  • Contact & company insights
  • Company records
  • Email scheduling
  • Email tracking & notifications
  • Email templates
  • Email sequences
  • Documents
  • Calling
  • Meeting scheduling
  • Canned snippets
  • Integration
  • Phone & email support

Pricing Info

Free Customer Service Tools:

  • Ticketing
  • Customer support form fields
  • Live chat
  • Conversational bots
  • Team email
  • Conversations inbox
  • Email templates
  • Email & chat to ticket
  • Canned snippets
  • Reporting dashboards
  • Calling
  • Meeting scheduling
Starter – $50/month (includes 1 user)
  • All Free features, plus:
  • HubSpot branding removed
  • Conversation routing
  • Email sequences
Professional – Starting at $400/month (includes 5 users)
  • All Starter features, plus:
  • Phone support
  • Customer feedback
  • Knowledge base
  • Customer service Automation
  • Multiple ticket pipelines
  • Teams
  • 1:1 video creating and hosting
  • Salesforce integration
  • Multiple currencies
  • Custom reporting
Enterprise – Starting at $1,200/month (billed annually)
  • All Professional features, plus:
  • Playbooks
  • Calculated properties
  • Single sign-on
  • Goals

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

storylead

Integrations

  • HubSpot CRM, Sales, Marketing
  • Salesforce
  • Gmail
  • G Suite
  • Outlook for Windows

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Online customer service, support and help desk solution native to the HubSpot suite.

Company Email

Contact No.

Company's Address

25 First Street, 2nd FloorCambridge, MA 02141United States

Every time you test various Customer Support Software services you shouldn’t just study their list of features and offered pricing plans. Keep in mind the software must be matching your work processes and team so the more flexible their offer the better. Find our what OSes are supported by Nectar Desk and HubSpot Service Hub and make sure you will get mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, because this may be a critical factor for many firms.

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