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Compare Zoho Support vs. nanoRep

When you compare nanoRep and Zoho Support, it is possible to see which Help Desk Software product is the more effective choice. This ensures that your enterprise can get the most productive and efficient program. You can check the details, like available tools, prices, plans offered by each vendor, offer conditions, and many more We also let you evaluate their overall scores to know which one appears to be better. nanoRep has 8.0 points for overall quality and 100% rating for user satisfaction; while Zoho Support has 8.8 points for overall quality and 98% for user satisfaction. Similarly, you can also assess which software business is more reliable by sending an email inquiry to both vendors and find out which vendor replies faster. We realize that not all businesses have enough time to test a wide range of various products, so we created a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Samanage, Zendesk, Freshdesk.
Software

Zoho Support

VS

nanoRep

VS

Zoho Support screenshot nanoRep screenshot
Pricing Page

Score

Our Score

8.8 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

100% ?

Price

Price

Free

$490

Pricing Model

Pricing Model

Monthly payment Monthly payment
Detailed Review

Detailed Review

Overview

Overview

Zoho Support is the winner of our Expert's Choice Award for 2016. It's a web-based customer service software designed to help you focus on creating customer happiness.
Maximize conversion & reduce support load by providing personalized answers for every question.
Useful Links
Languages

Languages

English English, Germany
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers
Email Address

Email Address

sales@zohocorp.com
Vendor's Address

Vendor's Address

4141 Hacienda Drive
Pleasanton,
California 94588, USA
not listed
Available Features

Available Features

Zoho Support FEATURES

  • Work Mode
  • Advanced Reports & Dashboards
  • Advanced SLAs w/ Business Hours
  • Ticket Overview Dashboard
  • Multi-department Management
  • Cloud Telephony Integrations
  • Customizable Help Center
  • Remote Support
  • Agent Dashboards
  • Team Feed
  • Basic Reports
  • Community Forums
  • Helpdesk Automations
  • Scheduled Reports
  • Custom Ticket Templates
  • Domain Mapping
  • Live Chat Support
  • Email Inbox & Web-form
  • Manager Dashboards
  • Zoho BugTracker Integration
  • Priority Service Level Agreement
  • Contract Management
  • Multi-channel Support
  • Multi-brand Help Center
  • Knowledge Base
  • Re-Branding
  • Role-Based Access Control
  • Customer Happiness Ratings
  • Cross Department Reports
  • Two-way data sync (Zoho CRM)

nanoRep FEATURES

  • web self-service widgets through mobile, web & social
  • customer analytics
  • intelligent support agent tools
  • real-time FAQs
  • intelligent contextual answers in any language
  • interactive troubleshooting flows
  • easy escalation to agents via email or chat
  • widget customization
  • proactive engagement with high-value customers
  • conversion tracking
  • SLA tracking
  • custom charts
  • customer feedback
  • Google Analytics Integration and API for enterprise customers
  • support ticket system
  • queue management
  • Rule Engine that sends auto-responders, assignment to users etc.
  • in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.
Pricing Info

Pricing Info

Zoho Support has a free plan and two premium offerings. You may also explore the software first through its free trial for 15 days. Here’s information about the plans:

Free – $0

  • Team Feed
  • Agent Dashboards
  • Basic Reports
  • Remote Support
  • Work Mode
  • Priority Service Level Agreement
  • Re-Branding
  • Community Forums
  • Configurable Help Center
  • Email Inbox & Web-form
  • Domain Mapping
  • Ticket Overview Dashboard
  • Manager Dashboards
  • Knowledge Base

Professional – $12/agent/month (annual billing)

  • $15/agent/month (monthly basis)
  • All features in the Free plan
  • Helpdesk Automation
  • Multiple department Management
  • 2-way data sync (Zoho CRM)
  • Rating for Customer Happiness/Satisfaction
  • Zoho BugTracker Integration
  • Multi-channel Support
  • Cloud Telephony Integrations
  • Advanced SLAs w/ Business Hours
  • Advanced Reports and Dashboards

Enterprise – $25/agent/month (annual billing)

  • $30/agent/month (monthly basis)
  • All features in the Professional plan
  • Scheduled Reports
  • Contract Management
  • Live Chat Support
  • Help Center for Multiple Brands
  • Cross-Department Reports
  • Customizable Ticket Templates
  • Role-Based Permission and Access Control

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

Prominent Customers

Prominent Customers

Integrity Medical Capital, ThinkFlood, TopSolutions IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus
Contact Phone

Contact Phone

+1 877 834 4428
Types of Support

Types of Support

Phone
Ticket Training
Live Support
Ticket Training
Integrations

Integrations

Zoho Support offers integration with Zoho CRM.

  • Facebook
  • Magento
  • Live Person
  • Google Analytics
  • Sales Force
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Page

Pricing Page

Learn more about Zoho Support pricing Learn more about nanoRep pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please pay attention to the fact that while both nanoRep and Zoho Support may offer an outstanding range of features every app might be designed for a different business size. If you are studying different apps you should give some attention to a company type they are meant for. Some features might scale up effectively for huge enterprises but if you own a small or medium business it’s usually better to avoid paying for advanced features that you may never have a chance to use.