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Compare nanoRep vs. Sellsy Helpdesk

Assessing products to find the best Help Desk Software doesn't have to be difficult. On our review platform, we enable you to match nanoRep and Sellsy Helpdesk and right away analyze their differences. We allow you to examine their functions, supported devices, level of support, costs, terms, plus more. You can even compare their overall score (8.0 for nanoRep vs. 7.3 for Sellsy Helpdesk) and overall customer satisfaction level (100% for nanoRep vs. 96% for Sellsy Helpdesk). Take your time and review your top options and discover which one is right for your company. Similarly, you have to consider the software vendor’s credibility; are they reliable and will they still be operating a few years from now? In case you you have to quickly find the top Help Desk Software according to our experts we recommend you examine one of these services: Zendesk, Salesforce Essentials, Freshdesk.
Product

nanoRep

VS

Sellsy Helpdesk

VS

nanoRep screenshot Sellsy Helpdesk screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.3 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

96% ?

Cost

Cost

$490

$44.90

Price Scheme

Price Scheme

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

Maximize conversion & reduce support load by providing personalized answers for every question.
Designed to be an all-in-one solution that combines help desk, CRM, inventory, and accounting to create a seamless pipeline of business operations.
Useful Links
Languages

Languages

English, Germany English
Prominent Customers

Prominent Customers

IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus CTM Inc., Metch Ltd., Infolab26, FMAU, Vaporissimo.com
Available Integrations

Available Integrations

  • Facebook
  • Magento
  • Live Person
  • Google Analytics
  • Sales Force
  • Gmail
  • Google Drive
  • Google Apps
  • Outlook
  • Dropbox
  • MailChimp
  • Simple Mail
  • PayPal
  • Stripe
  • Bluepaid
  • WordPress
  • Drupal
  • MailJet
  • Presta Shop
  • Joomla!
  • CRM
  • Invoicing
  • Teamwork
  • Purchases
  • Stocks
  • Point-of-sale
  • API to create the following:
    • connector
    • contact lists
    • data analysis
    • e-commerce
Contact Email

Contact Email

contact@sellsy.com
Types of Customers

Types of Customers

Small Business | Medium Business | Freelancers
Available Plans

Available Plans

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:

Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet  access included; Outlook/Gmail connector.

Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector

Module subscriptions

  • Helpdesk management ($15 per month)
  • CRM pipeline license ($10 per month/user)
  • Purchases and margins ($15 per month)
  • Expenses ($15 per month)
  • Project management ($20 per month)
  • Subscriptions management ($15 per month)
  • Inventory management ($20 per month)
  • Cash register license ($55 per month)
  • Bill hours ($15 per month/user)
Pricing Details

Pricing Details

Learn more about nanoRep pricing Learn more about Sellsy Helpdesk pricing
Contact Phone

Contact Phone

1.646.741.2180
Customer Support

Customer Support

Live Support
Ticket Training
Phone
Ticket Training
Available Features

Available Features

nanoRep FEATURES

  • web self-service widgets through mobile, web & social
  • customer analytics
  • intelligent support agent tools
  • real-time FAQs
  • intelligent contextual answers in any language
  • interactive troubleshooting flows
  • easy escalation to agents via email or chat
  • widget customization
  • proactive engagement with high-value customers
  • conversion tracking
  • SLA tracking
  • custom charts
  • customer feedback
  • Google Analytics Integration and API for enterprise customers
  • support ticket system
  • queue management
  • Rule Engine that sends auto-responders, assignment to users etc.
  • in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.

Sellsy Helpdesk FEATURES

  • Personalized email address
  • Quick ticket routing
  • Direct access to client data
  • Exchange notes
  • Seamless integration with Sellsy CRM
  • Integration with other Sellsy business modules
Company's Address

Company's Address

not listed 60 Broad Street Suite 3502, New York City - NY 10004 United States
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Every time you choose a product that you think will work best for your company you shouldn’t just limit yourself to what reviewers have to say about it. In many cases individual experience with the software may be different, depending on specific preferences and requirements. That’s why in our reviews we also give our User Satisfaction Rating for every app to give you a quick impression of how actual users of nanoRep and Sellsy Helpdesk evaluate their experience with the app. Our system is based on detailed analysis of product mentions on other websites, social networks as well as blogs, so you will receive a complete and credible landscape of what other customers think about each service. In this example nanoRep got a total satisfaction rating at 100% while for Sellsy Helpdesk 96% of users say they had an enjoyable experience with it.