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Compare Salesforce Snap-ins vs. nanoRep

You can use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your business. For overall product quality, nanoRep attained 8.0 points, while Salesforce Snap-ins gained 8.9 points. Meanwhile, for user satisfaction, nanoRep scored 100%, while Salesforce Snap-ins scored 100%. Information regarding their characteristics, tools, supported platforms, customer service, plus more are provided below to provide you with a more precise review. Keep in mind to get only the features that you need so as not to waste money for features that are unnecessary. We realize that not all companies have the time to test a large number of different services, so we came up with a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Salesforce Essentials, Freshdesk, Zendesk.
Product

Salesforce Snap-ins

VS

nanoRep

VS

Salesforce Snap-ins screenshot nanoRep screenshot
Pricing Details

Score

Our Score

8.9 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Cost

Cost

By quote

$490

Price Scheme

Price Scheme

Quote-based Monthly payment
Full Review

Full Review

Overview

Overview

An industry-leading customer support tool that lets you effortlessly embed service features into your application or website.
Maximize conversion & reduce support load by providing personalized answers for every question.
Quick Links
Contact Email

Contact Email

Supported Integrations

Supported Integrations

As part of the Salesforce Service Cloud, Salesforce Snap-ins may be used alongside third-party systems as well as other platforms in the Salesforce suite.

  • Facebook
  • Magento
  • Live Person
  • Google Analytics
  • Sales Force
Company Size

Company Size

Small Business | Large Enterprises | Medium Business
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Phone Number

Phone Number

1-800-667-6389
Available Features

Available Features

Salesforce Snap-ins FEATURES

  • FAQ Creation
  • Case Management
  • Personalized Live Chat
  • SOS Video Chat
  • Two-Way Video Chat
  • Live Agent Chat
  • Self-Service Knowledge Base
  • Software Development Kit

nanoRep FEATURES

  • web self-service widgets through mobile, web & social
  • customer analytics
  • intelligent support agent tools
  • real-time FAQs
  • intelligent contextual answers in any language
  • interactive troubleshooting flows
  • easy escalation to agents via email or chat
  • widget customization
  • proactive engagement with high-value customers
  • conversion tracking
  • SLA tracking
  • custom charts
  • customer feedback
  • Google Analytics Integration and API for enterprise customers
  • support ticket system
  • queue management
  • Rule Engine that sends auto-responders, assignment to users etc.
  • in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.
Pricing Details

Pricing Details

Learn more about Salesforce Snap-ins pricing Learn more about nanoRep pricing
Prominent Customers

Prominent Customers

Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus
Company's Address

Company's Address

The Landmark at One Market
Suite 300, San Francisco, CA 94105
United States
not listed
Pricing Plans

Pricing Plans

Salesforce Snap-ins does not provide their pricing plans publicly. If you are interested in purchasing this application, feel free to contact the vendor to request a quote.

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

Languages

Languages

English English, Germany
Available Support

Available Support

Phone
Training
Live Support
Ticket Training
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as essential as features and client support level are pricing plans provided by nanoRep and Salesforce Snap-ins. While cost should not be the sole element it’s surely an important thing to think about. You should look for a flexible pricing plan that can be adjusted to your team size and easily scaled up if your company expands. Be sure that you don’t choose pricing plans that have advanced tools that you won’t use and always make an effort to get in touch with the vendor directly because enterprises can often count on more affordable prices. You should also try out a free trial or demo of every service to spend at least some time using it. It’s a useful experience that doesn’t ask you to spend any money and provides you with a practical overview of what it feels like to work with nanoRep and Salesforce Snap-ins.