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Compare NABD System vs RingCentral Engage

What is better NABD System or RingCentral Engage? You have such a wide range of Customer Support Software alternatives in today’s market that selecting the best product can be difficult. On our comparison page, you can actually evaluate the functions, stipulations, available plans, and more details of NABD System and RingCentral Engage.

You can examine their score (7.2 for NABD System vs. 8.8 for RingCentral Engage) and user satisfaction level (99% for NABD System vs. 100% for RingCentral Engage). The scores and ratings provide you with a general idea how these two software products perform. In addition, check if the application can integrate with your current business apps to ensure greater productivity.

We did our best to prepare reviews of all popular Customer Support Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $30

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unified Dashboard
  • Case Management tools
  • 24/7 Service center
  • Productivity tools
  • Collaboration tools
  • Advanced Analytics and Insights
  • Mobility
  • Integrated Live Chat
  • Integration

Pricing Info

NABD System provides a fully packed free edition and two paid plans.

Free Edition

  • Self Service Help Center
  • Capture Cases from email – 1 inbox
  • Capture Cases from Facebook – 1 page
  • Capture Cases from Twitter – 1 account
  • Live Chat – 3 agents
  • 1StopDesk channel
  • Dynamic Routing Rules and automatic case assignment
  • Load Balancing across Agents/Users
  • Knowledge Base ( Public + Internal )
  • Basic SLA
  • Automatic Escalation notifications for SLA violation
  • Full life-cycle Case Management
  • Extended case management to front office and back office users
  • Extended case management to external entities
  • Basic Ticketing workflow
  • ISO Standard workflow
  • Case Assessment
  • Case Investigation
  • Root Cause Analysis
  • Corrective Action
  • Preventive Action
  • Customer Satisfaction & Feedback
  • Business hours and work schedule
  • Case Escalation
  • Automatic email notification
  • Convert Cases to KB articles
  • Add Public and private notes to cases
  • Export cases
  • Tasks multi-assignments
  • Next Best Action for Agents
  • Workflow Automation Rules
  • Multi-Language Support
  • Link Cases
  • MS Word correspondence template
  • email correspondence template
  • Facebook correspondence template
  • Twitter correspondence template
  • Manual and Automated correspondences
  • Corporate and Personal Customer Support
  • Preferred language interface
  • Social Media login ( FB – TW – g+)
  • Knowledge Base search
  • Provide Auto suggested solutions for customers
  • Customer dashboard
  • Custom case data scope for corporate customer users
  • Basic Reports
  • SSL encryption
  • Role Based Authorization
  • User Data Scope Management
  • User Access Rights management
  • Audit Log
  • Customer/Contact Profiling
  • User Profile Definition
  • User Group Definition
  • Multi Department Management
  • Product/Service Catalog
  • Product/Service Group definition
  • Hide contact information based on privacy settings
  • Maximum number of Agents – 3
  • User Dashboard
  • Executive Dashboard
  • Agent Calendar
  • Agent work queue
  • Reminder
  • To-do List
  • Follow up
  • Alerts
  • Agents Localization Support
  • user defined case views
  • Pre-defined responses
  • Quickly respond or add case notes from pre-defined templates to common service requests
  • Internal Live Chat
  • Mobile Optimized interface
  • Rebranding
  • Storage Quota – 5GB
  • Guided On-boarding Process
  • Self-service Full knowledge base
  • Email Support

Professional – $30/user/month

  • All Free features, plus:
  • Capture Cases from email – 3 inbox
  • Capture Cases from Facebook – 3 page
  • Capture Cases from Twitter – 3 account
  • Live Chat – Unlimited agents
  • Native mobile apps
  • Sentiment Analysis
  • 5 Customized Reports & Analytics
  • Case Customization
  • 8×5 Chat Support
  • 8×5 Phone Support

Enterprise $60/user/month

  • All Professional features, plus:
  • Capture Cases from email – Unlimited
  • Capture Cases from Facebook – Unlimited
  • Capture Cases from Twitter – Unlimited
  • Live Chat – Unlimited agents
  • Business Process Management(BPM) customization
  • Work Order Management
  • Whitelist
  • Tracking Website Online Visitors
  • 20 Customized Reports & Analytics
  • Active Directory integration
  • Integration and Connectors
  • 20 GB Storage Quota
  • 24×7 Chat Support
  • 24×7 Phone Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Alex Bureau, Power Jet, TRANS MISR

Integrations

NABD System features an extensive RESfil APIs for seamless integrations with the leading business systems and applications.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A suite of customer service solutions that can be configured to deliver optimum customer support via multiple channels.

Company Email

sales@nabdsys.com

Contact No.

Company's Address

8 Sayadla Buildings, Smouha, No. 605, Alexandria, Egypt

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Omni-Digital Platform
  • Open API
  • Digital Identification Module
  • ICE (RingCentral Engage’s Proprietary Machine Learning Engine)
  • Filter Messages
  • Route Messages to Qualified Agents
  • Automated Qualification of Messages
  • Anti-Spam Filter
  • Define Rules and Criteria
  • Dedicated Agent Workspace
  • Queue Management
  • SLA (Service Level Agreement)
  • Response Time Indication
  • Automated Message Forwarding
  • Escalation Rules
  • Desktop Notifications
  • Customer Digital Profile
  • Conversation History
  • One-Click Customer Record Access
  • Automatic Responses
  • Reply Assistant
  • Knowledge Base
  • Spell Checker
  • Validation Response Rules
  • Real-Time Agent Activity Tracking
  • Live Conversations
  • KPIs (Key Performance Indicators)
  • Automated Questionnaires

Pricing Info

The pricing information of RingCentral Engage is only available on a quote request. It is best to contact the vendor directly for specific package info.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AXA, Sephora, Allianz

Integrations

RingCentral Engage is an open platform. This means you can integrate with almost any third-party software or service and you may develop your own connector. Its native integrations include digital communication channels (email, chat, mobile, social media, and forums) other platforms such as, but not limited to:

Connectors with digital communication channels

  • Facebook
  • Facebook Messenger
  • Twitter
  • Instagram
  • Youtube
  • Google+
  • RingCentral Engage Chat
  • RingCentral Engage Mobile
  • WeChat
  • Viber
  • SMS
  • RingCentral Engage Communities
  • Lithium
  • RightNow Community
  • Tapatalk
  • Bazaarvoice
  • InSided
  • WordPress
  • RingCentral Engage Mail

Chatbots

  • Recast AI
  • IBM Watson
  • BotFuel
  • BotMind
  • Inbenta
  • Arabot

CRM

  • SalesForce
  • Microsoft Dynamics
  • SAP
  • Oracle

BI

  • Synthesio
  • Viavoo
  • TalkWalker

Call Solutions

  • Genesys
  • Avaya
  • CISCO

Helpdesk

  • Service Now
  • Freshservice
  • Jira Service Desk

BPM

  • Kissflow
  • Pega
  • Pipefy

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A unified, omnichannel digital management platform for multiple customer support channels.

Company Email

Contact No.

Company's Address

RingCentral
20 Davis Dr
Belmont, CA
United States

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

When you research different Customer Support Software services you shouldn’t simply study their list of features and available pricing plans. Keep in mind the app must be meeting your requirements and team so the more flexible their offer the better. Check which systems are supported by NABD System and RingCentral Engage and ensure you will get mobile support for whichever devices you use in your company. You should also learn which languages and countries are supported, as this could be a deal breaker for many companies.

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