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Compare NABD System vs Freshchat

What is better NABD System or Freshchat? You have so many Customer Support Software alternatives in today’s state of that industry that choosing the right product can be frustrating. On our comparison page, it is simple to review the functions, terms and conditions, available plans, and more details of NABD System and Freshchat.

You can evaluate their score (7.2 for NABD System vs. 9.2 for Freshchat) and user satisfaction level (99% for NABD System vs. 96% for Freshchat). The scores and ratings give you a solid idea how both of these software products perform. Additionally, check if the software can integrate with the company’s current business apps to ensure greater productivity.

We know that not all people have enough time to test a large number of various products, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $30

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unified Dashboard
  • Case Management tools
  • 24/7 Service center
  • Productivity tools
  • Collaboration tools
  • Advanced Analytics and Insights
  • Mobility
  • Integrated Live Chat
  • Integration

Pricing Info

NABD System provides a fully packed free edition and two paid plans.

Free Edition

  • Self Service Help Center
  • Capture Cases from email – 1 inbox
  • Capture Cases from Facebook – 1 page
  • Capture Cases from Twitter – 1 account
  • Live Chat – 3 agents
  • 1StopDesk channel
  • Dynamic Routing Rules and automatic case assignment
  • Load Balancing across Agents/Users
  • Knowledge Base ( Public + Internal )
  • Basic SLA
  • Automatic Escalation notifications for SLA violation
  • Full life-cycle Case Management
  • Extended case management to front office and back office users
  • Extended case management to external entities
  • Basic Ticketing workflow
  • ISO Standard workflow
  • Case Assessment
  • Case Investigation
  • Root Cause Analysis
  • Corrective Action
  • Preventive Action
  • Customer Satisfaction & Feedback
  • Business hours and work schedule
  • Case Escalation
  • Automatic email notification
  • Convert Cases to KB articles
  • Add Public and private notes to cases
  • Export cases
  • Tasks multi-assignments
  • Next Best Action for Agents
  • Workflow Automation Rules
  • Multi-Language Support
  • Link Cases
  • MS Word correspondence template
  • email correspondence template
  • Facebook correspondence template
  • Twitter correspondence template
  • Manual and Automated correspondences
  • Corporate and Personal Customer Support
  • Preferred language interface
  • Social Media login ( FB – TW – g+)
  • Knowledge Base search
  • Provide Auto suggested solutions for customers
  • Customer dashboard
  • Custom case data scope for corporate customer users
  • Basic Reports
  • SSL encryption
  • Role Based Authorization
  • User Data Scope Management
  • User Access Rights management
  • Audit Log
  • Customer/Contact Profiling
  • User Profile Definition
  • User Group Definition
  • Multi Department Management
  • Product/Service Catalog
  • Product/Service Group definition
  • Hide contact information based on privacy settings
  • Maximum number of Agents – 3
  • User Dashboard
  • Executive Dashboard
  • Agent Calendar
  • Agent work queue
  • Reminder
  • To-do List
  • Follow up
  • Alerts
  • Agents Localization Support
  • user defined case views
  • Pre-defined responses
  • Quickly respond or add case notes from pre-defined templates to common service requests
  • Internal Live Chat
  • Mobile Optimized interface
  • Rebranding
  • Storage Quota – 5GB
  • Guided On-boarding Process
  • Self-service Full knowledge base
  • Email Support

Professional – $30/user/month

  • All Free features, plus:
  • Capture Cases from email – 3 inbox
  • Capture Cases from Facebook – 3 page
  • Capture Cases from Twitter – 3 account
  • Live Chat – Unlimited agents
  • Native mobile apps
  • Sentiment Analysis
  • 5 Customized Reports & Analytics
  • Case Customization
  • 8×5 Chat Support
  • 8×5 Phone Support

Enterprise $60/user/month

  • All Professional features, plus:
  • Capture Cases from email – Unlimited
  • Capture Cases from Facebook – Unlimited
  • Capture Cases from Twitter – Unlimited
  • Live Chat – Unlimited agents
  • Business Process Management(BPM) customization
  • Work Order Management
  • Whitelist
  • Tracking Website Online Visitors
  • 20 Customized Reports & Analytics
  • Active Directory integration
  • Integration and Connectors
  • 20 GB Storage Quota
  • 24×7 Chat Support
  • 24×7 Phone Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Alex Bureau, Power Jet, TRANS MISR

Integrations

NABD System features an extensive RESfil APIs for seamless integrations with the leading business systems and applications.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A suite of customer service solutions that can be configured to deliver optimum customer support via multiple channels.

Company Email

sales@nabdsys.com

Contact No.

Company's Address

8 Sayadla Buildings, Smouha, No. 605, Alexandria, Egypt

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Triggered messaging
  • In-app campaigns
  • Message channels
  • Push notifications
  • Mobile apps for all team members
  • Unlimited contacts
  • Priority inbox
  • Team widget
  • Events and user properties
  • Custom views
  • Web messenger
  • People segmentation
  • Bot
  • FAQ feedback
  • SmartPlugs
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • Canned response
  • Labels
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Integrations
  • In-app support

 

Pricing Info

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.

The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Zendesk
  • Messenger
  • Slack
  • ClearBit

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshchat is a modern messaging software for sales teams offered by Freshworks.

Company Email

contactus@freshworks.com

Contact No.

Company's Address

1250 Bayhill Drive, Suite 315
San Bruno, California
USA

No Customer Support Software will be able to cover all the needs of a company. While key features of NABD System and Freshchat should matter you should also thoroughly study the integrations offered by each service. Quote frequently you will already be using other types of B2B software in your company and it’s definitely better to choose software that integrate well with each other. If you do that you will be able to guarantee an effortless exchange of information between your teams and software used, which can really reduce time wasted on migrating between one app and the next.

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