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Compare My Work Scheduler vs MiContact Center

What is better My Work Scheduler or MiContact Center? There are lots of Customer Support Software products out there these days. The best way to find out which service fits your needs best is to evaluate them side by side. As an example, here you can examine My Work Scheduler and MiContact Center for their overall score (8.0 vs.

7.8, respectively) or their user satisfaction rating (96% vs. 100%, respectively). It’s also possible to check their features and pricing conditions as well as other useful information below. When matching products make sure to analyze their corresponding advantages and mark their distinctive elements to get a clearer picture of both deals. Similarly, bear in mind to evaluate secondary factors like security, backup, ease-of-use, and helpdesk support.

Those of you who are pressed for time or would like to get a Appointment Scheduling Software advice from our team may want to examine these top choices for this year: Checkfront, Calendly, Square Appointments.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $9.98

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Simplified customer scheduling
  • Calendar scheduling
  • Drag-and-drop time slots
  • Daily schedule transfer
  • Remote access
  • Email and text communication
  • Search and report
  • Customer account management
  • Simplified administration
  • Staff account management
  • Dashboard for easy access
  • Email marketing
  • Data security
  • Paperless job service
  • In-cloud deployment
  • Mobile optimization
  • Efficient customer support

Pricing Info

My Work Scheduler has an interesting pricing scheme, where business, ultimate, and for enterprises pricing depend exclusively on the number of users you want to include. You can check the price for your team directly on the website (contact them for teams larger than 30 members), or use the 30-days free trial to examine the product in advance. Note that the features and benefits are the same in the Business, Enterprise, and Ultimate package, and the only factor is the size of your team.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Currently. the software integrates with well with Google Maps.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

My Work Scheduler is a customizable and flexible customer scheduling platform hosted in cloud, and designed to meet the needs of professional freelancers and small businesses.

Company Email

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 7.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ACD (Automatic call distributor)
  • Active directory integration
  • Agent productivity tools
  • Agent routing
  • Agent scripting
  • Automated outbound dialing
  • Call and screen recording
  • Call flow authoring
  • CRM and third party integrations
  • CTI integration
  • Data exchange and surveys
  • Historical/real-time reporting
  • Inbound, outbound, and blended call routing
  • Interactive visual queue
  • Interactive voice response (IVR)
  • Live dashboards
  • Multi-channel support
  • PCI compliance
  • Silent monitoring
  • Unified agent desktop

Pricing Info

Contact Mitel for a custom price quote based on your business size.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem

Integrations

Mitel Portfolio Integrations

MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:

  • Outbound dialing and campaign management
  • Quality monitoring and call recording
  • Workforce management

Third-Party Contact Center Applications

Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.

These solutions include:

  • Customer Relationship Management
  • Presence and chat engines
  • Social media monitoring

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.

Company Email

Contact No.

Company's Address

350 Legget Dr., Kanata, ON K2K 2W7, Canada

Almost as crucial as useful features and user support level are pricing plans offered by My Work Scheduler and MiContact Center. Although pricing should not be the only element it’s definitely an important thing to consider. You should count on a flexible pricing plan that can be adjusted to your company size and painlessly scaled up every time your company develops. You should be certain you don’t pick pricing plans that include extra functionalities that you won’t find useful and always try to contact with the vendor directly because enterprises can frequently count on more affordable prices. You should also try out a free trial or demo of each product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to invest any money and gives you a solid overview of what it’s like to work with My Work Scheduler and MiContact Center.

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